Jade Hibachi
Japanese Restaurant
Today 11:00 AM – 10:00 PM
Contact Information
201 Graduate Rd #107 Conway, SC 29526
201 Graduate Road #107USSouth CarolinaConway29526
Japanese RestaurantToday 11:00 AM – 10:00 PM
Tuesday 11:00 AM – 10:00 PMWednesday 11:00 AM – 10:00 PMThursday 11:00 AM – 10:00 PMFriday 11:00 AM – 10:00 PMSaturday 11:00 AM – 10:00 PMSunday 11:00 AM – 10:00 PMMonday 11:00 AM – 10:00 PM
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Review Summary
19 reviews
5 star
4 reviews
4 star
No reviews
3 star
2 reviews
2 star
4 reviews
1 star
9 reviews
"I ordered a steak and shrimp entree togo."
"NEVER order from these people because they are terrible at customer service!"
"Jade is going to be the end of this business period."
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All reviews
Mandy Wright
a month ago
I ordered food at about 7:30-7:40 and my food still isn't here and it's 8:36! What kind of business is that? Then I call and they say they had a lot of orders at one time and I asked her why they couldn't have let me know that and she says because they are short staffed and couldn't call many people! That is absolutely the worst excuse I've ever heard! NEVER order from these people because they are terrible at customer service! All I know is, the food better be top flight when I get it or these people will hear from me again!
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Bryan Adler
3 months ago
Before going to my book club, I decided to pick up something quick too eat as I just got out from work. I ordered the Chicken Bowl with extra Yum-Yum sauce to take to my book club meeting. The ladies at the counter were very kind and sweet. I decided to share my Chicken Bowl with a dear friend ( I brought extra forks) of mine. He and I both agreed that the Yum-Yum sauce tasted HORIBBLE and the chicken was overcooked. The rice was mediocre. We both felt sick after eating one bite. He felt ill enough to leave the book club meeting early, luckily I was able to tough it out. I would not recommend anyone to eat here...if this isn't enough to deter you from eating here read the other 18 or so reviews. I really had high hopes for this restaurant but apparently I should have read the reviews before placing my order.
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Rayneisha Thompson
8 months ago
Im giving them a 2 out of 5 becuase they took a long time on delivery.. The food was amazng it was well cookedand seasoned to perfection. I just wish they where better on delivery time , they said 30 mins and i was waiting for 50! please next time deliver fatser i only live 10-15 mins from the shop to begin with. And when i called to ask whether my food was gonna be delievered anytime soon they where very rude about it Thats poor customer service next time i will pick it up. Delivery services sucks never again
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Cultural Arts
7 months ago
Twice now, it has taken two hours for them to deliver my order. I only live ten minutes away. When I called to ask what was taking so long, they just assured me their delivery person was on their way. So unprofessional.
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Jelisa Legette
3 weeks ago
I love their food, when I go there its always clean they are very polite chicken bowls are delicious. However delivery takes entirely too long will be going to pic my food up from now on
Andrew Echemann
6 months ago
I ordered a steak and shrimp entree togo. When I got back to work to eat it I opened it to find 4 tiny shrimp, 5 little pieces of steak and maybe 10 slivers of veggies. Everything was smothered in grease from the grill. I called to let them know they had not been given me the proper portion and that I wanted it fixed. They put the cook on the phone who made the dish and she argued with me for 5 minutes telling me I was wrong and that is just how comes. I asked for the manager and she HUNG UP. I called back got the owner on the line who said he could give me some more veggies but the meat costs $5 a pound and he couldn't help me with that. I stated I wanted my money back and he refused. Jade Hibachi will screw you. Stay away!!!
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Zach Schoeberl
9 months ago
This place has some of the worst customer service I've ever seen, and I've seen some horrible service. They refuse to give refunds when my delivery order took two hours getting to me. I called about an hour after I had ordered and they said that it hadn't even started being prepared. Then after that it took another hour to deliver. I recommend NEVER ordering from here or going here. This place is the worst quality I've seen in a hibachi place, and they make horrible food.
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Randall Collins
a year ago
I worked here for two weeks once during coastals spring break. The owner worked me for two weeks full time and never paid me. Said my first two weeks are training. Regardless of what they believe, you cannot hire someone to work and not pay them at least minimum wage. I did not press the issue out of respect for my friend who got me the job. The place was disgusting, I have high standards and took it upon me to clean the entire store. I take pride in my work and could not be proud of that disgusting place. I cleaned things that the long term staff told me could not be cleaned. They even made fun of me for trying to make the place sanitary. They cut chicken in the same sink they wash dishes and dump their mop water in, there is no sanitizer or three sink method, They do not even use soap. They dont have a proper mop bucket station and I was also told to not run water too long to wash the dishes. The place is totally disgusting, I know first hand. These are not defamations as I knew them very very well on a personal level and spent time in their house. I worked at many restaurants and takeaways and this one was by far the most disgusting. Never again. 0/10 no respect. Matt Carpio is the owners son, probably why he left such a stupid positive review. He is right, jade is literally "dope food", as in, you have to be on opiates to think this place is clean. Makes sense. They also do not clean the floors at night. When closing time hits, everyone just walks out.
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