Response from the owner - 3 years ago
We are sorry your friend crashed and damaged the ATV. We understand that he did not intentionally damage the machine, but the repairs still need to be made. As the rental agreement states, he is required to pay for damages he caused to the vehicle. After learning that your friend was dissatisfied with our assessment of damages we took the ATV to the nearest dealership to get a repair estimate. The assessment they gave us was $681 higher than the assessment we gave your friend. Although the dealer assessment was higher, your friend was only required to be responsible for our lower quote, allowing the machine to be put back to its original condition prior to the accident. Keeping our machines in good condition, like all the machines we rented to your group, allows guests to have a quality and safe experience. We understand that your accident has taken some of the fun out of your adventure, but our goal over the past 16 years in the rental business has always been to give every guest an exceptional experience.
For further questions or comments, please contact us directly at 435-259-2972