Profile

Cover photo
David Chapman
3 followers|2,072 views
AboutPostsPhotosVideosReviews

Stream

In his circles
1 person
Have him in circles
3 people
Jessica Roberts's profile photo
Anna Ogunnaike's profile photo
Martin Pepe's profile photo

David hasn't shared anything with you.

People are more likely to share with you if you add them to your circles.

People
In his circles
1 person
Have him in circles
3 people
Jessica Roberts's profile photo
Anna Ogunnaike's profile photo
Martin Pepe's profile photo
Links
Basic Information
Gender
Male
I visited two dealerships while looking for my new VW, Heritage Parkville and Cook. My opinions of the two vary greatly. Heritage seemingly did not want to negotiate. They used keywords such as no, no way, not at all....et all. At Cook however, they were not only quick to match a previous offer, but to offer a better deal. Beyond that, when they ran into issues delivering the car they promised they preemptively offered an additional discount to satisfy my while they located a different car. Ultimately I got an incredible deal and had a great experience. Honest, Open, Communicative, Hardworking
• • •
Public - 7 months ago
reviewed 7 months ago
DO NOT DO BUSINESS WITH MILANJ The first bad experience with Milanj was when they ordered my wedding band a 1/2 size too large. This wasn't such a big problem since my wedding was 2 months away. I took it back to the store, and they said they would reorder it and it should be back in two weeks. After two weeks I called in, spoke with a representative (i'll withhold the name) and he said it should be here in a few days. At the end of that week, still no ring, no communication either. after six weeks and several calls I had lost it. I called up, demanded to speak with a manager and demanded resolution. Interestingly enough, after getting angry with them, I had the ring back a few days later. Fast forward to the wedding day. The ring was still a bit too big. Either I lost weight or my hands were swollen when I ordered a 7.5. I once again went back to Milanj and requested a replacement. Once again, two weeks was the expectation that i would receive it back. Two weeks later however, I receive a hand written, US mailed letter. No phone calls, no emails, no fax....a handwritten US SNAIL MAIL letter. This letter indicated that I needed to call them to pay $50 for shipping since it has been resized 3 times? Never in my history with Milanj had I been informed about a charge for mailing my ring out. The ring has only been resized once, not three times, and it was resized because of their own error. There was no apology for the communication method being so poor, no apology for not informing the customer of the correct terms of service. Just a demand for money. To add injury to insult, my ring (having been dropped off two weeks prior) was still at Milanj. The expectation of getting it back in two weeks was obviously not going to be fulfilled. Again, no apology for this. For a luxury brand, their customer service is amongst the worst I have ever encountered. I have received better service from Walmart. Going forward, they have lost my business, and I will shop with companies that value their customers not their customers money. By the way, upon a manager hearing this threat, his answer was, i'm sorry you feel this way.
• • •
Quality: Poor - FairAppeal: Poor - FairService: Poor - Fair
Public - a year ago
reviewed a year ago
3 reviews
Map
Map
Map
Public - 3 years ago
reviewed 3 years ago