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La Quinta Inn & Suites Marble Falls
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501 Hwy 2147 West Marble Falls, TX 78654
501 Hwy 2147 WestUSTexasMarble Falls78654
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Opened July 2008, the La Quinta Inn & Suites Marble Falls is the newest gem in the Texas Hill country featuring million dollar views. All rooms face Lake Marble Falls and the Texas Hill Country, and north also have a fabulous view of the City of Marble Falls. Our standard oversized rooms, Presidential Suites and 2-room Jacuzzi Suites have 37-inch TVs, premium cable, wireless high-speed Internet access, microwave, refrigerator, safes, and so much more! . Here are some of the amenities at our Marble Falls hotel:
  • Wake up to a delicious Free Bright Side Breakfast®
  • Ultra Fast Internet. With speeds up to 5X faster you can stream without the wait
  • Comfy pillow-top beds
  • Outdoor Pool
  • You can breathe smoke free! This La Quinta is 100% smoke-free
  • Workout in our on-site fitness center
  • Google+ URL

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    Review Summary
    4.5
    24 reviews
    5 star
    246 reviews
    4 star
    63 reviews
    3 star
    7 reviews
    2 star
    2 reviews
    1 star
    4 reviews
    Modern lakeside hotel with an outdoor pool, hot tub & a gym, plus free breakfast, WiFi & parking.- Google
    "Nice clean room."
    "The front desk clerk that answered was SO rude and hard to understand."
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    Austin Udall's profile photo
    Austin Udall
    3 months ago
    This hotel is every bit as nice as any of top hotels in Vegas. They didn't skimp out anywhere! Killer hot tub not like any other I have seen and the staff is top notch! The views and architecture are amazing. I will be back
    Valerie U's profile photo
    Valerie U
    2 months ago
    If you are planning a big event and considering reserving a block of rooms at the La Quinta Inn in Marble Falls, please read this review and consider this warning so that you may avoid the same unpleasant experience. Let me start by saying that I generally love La Quinta and it is our first hotel of choice for all our travels. We stay at a La Quinta at least 4 times a year minimum and they are always the hotel I recommend to others. Needless to say, we have absolutely no plans to stay at the La Quinta in Marble Falls ever again and I can say the same for all friends and family (especially after witnessing how horribly rude they were in handing the situation). I made an arrangement and signed a contract with La Quinta approx 7-8 months before our wedding to set aside a block of rooms for our family and friends to reserve. We were specifically instructed to call to make reservations under this contract. Unfortunately, it's EXTREMELY difficult to get a person to answer the phone and there is no answering service. In addition to my own experience (calling a minimum of 5 times during a week, always at different times between 8am and 5pm, and letting the phone ring at least 30 times - never reaching a person), I received similar feedback from every single person that reserved under this contract. I believe 1 of our guests was actually able to get someone on the first try. All others reported calling at least 2-3 times before getting in touch with someone. I personally reserved 2 rooms 5 months in advance. The email receipt I was sent did not state the number of rooms reserved. It only mentions 2 people for 2 nights and the charge was obviously for one room. I immediately called and was repeatedly told that it is for two rooms, even though I stressed repeatedly that the invoice did not say that. A week before the wedding, I was emailed the same confirmation invoice. I called and called and called and called, but I could never reach a person answer. I still expected 2 rooms since I had been reassured multiple times when originally making the reservation. When I showed up, I was told it was one and that the hotel is booked so we're out of luck. As you can imagine, it was a HUGE inconvenience to have to deal with this the day before our wedding. In dealing with the person at the counter and the manager, I never heard a single apology. Instead, I was lectured by the manager Paki and told that La Quinta was already operating at a loss for the contract they signed with me. I bluntly pointed out that that is not my concern or my problem. When I asked what they could do to fix their mistake, I was told (almost verbatim), "Instead of charging you the discount rate for the room (the room they did manage to reserve), we can charge you the full, regular rate." Absolutely the worst customer service response I've ever heard. To make matters worse, the general feedback from all family and friends staying for the weekend was not positive when it came to the staff. It is unfortunate considering that the hotel itself is quite beautiful and they serve a great breakfast. Here's the takeaway: (1) The system they used is flawed. When all business has to be conducted via phone (A) it would be nice to have someone answer the phone and (B) the employees need to do their job properly. My biggest issue would not have been an issue if someone knew how to read their computer system correctly and had not given me misleading information on MULTIPLE occasions. (2) If one employee (desk clerk or manager) that I had to deal with in trying to resolve this situation had simply said, "We're sorry," it would have made a world of difference. Instead, I was bullied by the manager.
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    Laura Salazar's profile photo
    Laura Salazar
    a month ago
    Nice hotel. Clean and comfortable. Better than any other la Quinta I've been to
    Chris Hensser's profile photo
    Chris Hensser
    10 months ago
    This La Quinta looks beautiful from the outside and the hallways and entry are nice but once you get into the room, it is very worn and dingy looking. Very disappointed. The room was also very dirty. All kinds of trash behind the furniture. The sheets felt like I was sleeping on newspaper and the towels felt like sandpaper. I will not stay there again and will take my company's business elsewhere.
    amie ybarra's profile photo
    amie ybarra
    a month ago
    Upon check in, after standing in line for a few minutes, the clerk said "what did u want?" Then answered phone and ignored me. I then began to check in and asked the clerk about a balcony, she said we have a balcony although the room we were assigned is on the first floor. I clearly reserved a room with a balcony not a patio. I then asked if we could get a room on an upper floor she said all the rooms are booked, and i said i understand that, and i booked a room with a balcony not a patio. I made sure it said balcony and not patio because that was the main thing that drew us to this hotel, the balcony views. Then when I asked if maybe we could get a discount because room wasn't what I booked she said no the prices are locked in as it is spring break. She said maybe it was because I booked thru a third party booking site. When I told her that I booked straight through La Quinta online she said "that's the problem with the website, they don't state things correctly." So how is that my fault and why should I pay for something I didn't get? I thought about asking to speak with management, but after reading other reviews i concluded that it wouldnt have done much good. I was never informed about breakfast times or check out times. I had to find it on the room literatature. The pool is beautiful, but was freezing. So we opted for the hot tub, which wasn't much warmer than the pool. On the upside. Nice clean room. A couple of soft towels came along with some that felt like sand paper. Also, the bed as quite comfortable. All in all, beautiful hotel that needs to try harder to please their guests. I will not be returning.
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    Dee Scott's profile photo
    Dee Scott
    4 months ago
    Having worked a front desk at a major hotel years ago I must say Roxanne should be cleaning rooms and not dealing with the public at the front desk or terminated immediately. Roxanne lacks customer service and is fake when she tries to be customer friendly. Staff such as Roxanne can hurt a business. I've had 2 dealings with Roxanne over the past 6 months -the first time I blew it off and gave her the benefit of the doubt. After her attitude today, I'm convinced she has a character defect & has no business dealing with the public in any form or fashion. Mr. Patel would do himself a favor in letting Roxanne go. All the other staff members are fantastic! I'm sure Roxanne is rude to her coworkers as well if she treats the guests this way. Roxanne needs to go!
    • • •
    michelle s's profile photo
    michelle s
    9 months ago
    We stay at La Quinta's all over the country for business. We have literally stayed at upwards of 100 different locations. We REFUSE to stay here. We called to book a room for the weekend. The front desk clerk that answered was SO rude and hard to understand. Because it was hard to understand if I had to say 'excuse me, what was that' she copped the WORST attitude. They had something going on the weekend we needed to be there so they over DOUBLED the hotel cost and changed their policy to no cancellation regardless of the time given. This hotel seemed like one giant scam after speaking to them. When I explained my concerns with no cancellation (as we were going to be there for business and that can ALWAYS fall through) I was pretty much told, we don't care. I asked to speak with a manager and was hung up on- repeatedly. It is a shame, as we are thinking perhaps, after years of La Quinta use, we will become Marriott members instead.
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    Mike McGoogan's profile photo
    Mike McGoogan
    9 months ago
    The two employees at the front desk suck and are the rudest I have experienced. The reality is this is not a nice hotel and you should clearly expect terrible service. When complaining to them at the desk they said they were not worried they have great reviews online.... WHAT REALLY ? I can not even believe they said that. And when asked the name of the person at the desk he told my wife to come read his name tag. Dario and Sandra need to go get a job a horse barn and clean stalls so they do not have to talk to people. I can not even believe the service of this place. These two should be a representative of any service industry.
    • • •

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