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Hilton Garden Inn Portland Airport
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145 Jetport Blvd Portland, ME 04102
145 Jetport BoulevardUSMainePortland04102
Hotel, Wedding Venue
Wedding Venue
Airport Hotel
Banquet Hall
Meeting Room
Extended Stay Hotel
Located near Portland International Jetport and the Maine Mall, our hotel offers complimentary WiFi, and shuttle to the airport, local area and downtown, onsite dining, indoor pool and fitness center.
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Review Summary
12 reviews
5 star
4 reviews
4 star
2 reviews
3 star
No reviews
2 star
4 reviews
1 star
1 review
Airport hotel with an American/New England restaurant, plus free airport shuttle, WiFi & parking.- Google
"Surprisingly, we had no noise issues whatsoever."
"It's on the same level as an old run down Super 8."
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Lauren Gripp's profile photo
Lauren Gripp
in the last week
Although the location of Hilton Garden Inn Portland Airport is convenient in proximity to the Portland International Airport, the service I experienced, at all levels, was distasteful. Typically there are three things I look for prior to making a hotel reservation: location, cleanliness and price. This hotel met my typical three requirements, it was in a convenient location, it was clean and the price was relatively inexpensive. As a pretty low-maintenance individual, previously, service didn't rate top priority for me. While staying at the hotel, I wouldn't say that I was displeased by the minimal service I received, but following my stay, an unauthorized fee of $250 was charged in addition to my reservation fees. When calling to question and dispute this additional charge, I was informed that it was for smoking in a non-smoking room. Despite the fact that no smoking took place within the room during my stay and that I had not authorized the fee, they refused reimbursement. In addition, during the dispute process, I was given the run around and I was not treated in a professional manner by front desk associates and management. In fact, they were quite rude, to say the least. Hilton Garden Inn claims to offer their guests a Satisfaction Promise/Guarantee, yet in my case they failed to follow through with that promise. If price is a priority for you, be aware that Hilton Garden Inn may illegitimately charge you an additional $250 fee, claiming that you smoked and then make it practically impossible to be reimbursed without the hassle of a small claims suit. Might as well spend the extra price and stay at a luxury hotel. Hilton Garden Inn Portland Airport is a perfect example of a large company taking advantage of people.
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3 months ago
Stayed on a business trip and was very disappointed with two issues - 1) denied my request for a late check-out due to volume of clients coming in (I just needed to work in my room for a couple more hours - even an hour would have been helpful - AND I offered to pay the $50 (as stated in the rules) ); and 2) when I was working in the lobby on day of check out I had to complain about another guest (who actually turned out NOT to be a guest, but just a lobby crasher) who was some kind of financial trader and was having a meltdown over deals he was losing that day. I complained, as this guy was going off (hitting the table; "f bomb" all over the place; pulling his hair out and crying like a baby.(I couldn't even make this up...) ..he was totally nuts and after hearing him say on the phone "I'm about to go off on someone", I complained to the front desk. What did they do? Nothing. Not a thing. Didn't confront him; he continued his antics - ....I ended up leaving and left the nut case still cussing. What if he had gone off? Is it worth the potential liability issue, Hilton?? I eventually heard the nut say (on the phone) that his son was at a soccer match and he just came there to use the wi-fi. Anyway, was unhappy with the way both of these situations were handled. Like I said, I was there on business, and really needed the extra hours of work, which eventually got done, but certainly wasn't in a pleasant environment.
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Daaimah LaVigne
4 months ago
"The general manager Louis Gaudio took good care of us and is an example of quality customer service.
paul farrell
3 years ago
on arrival at the hotel the staff were very welcomeing and helpful,the dineing room appered very clean and our room was wounderful with everything you could wish for in a hotel room.My Wife and I could not fault the hotel or staff in our minds the hotel is EXCELLENT and we WOULD stay there again.
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Keith French
2 weeks ago
Hotel is right next to the jetport. The room was clean and confortable. The staff extreamly friendly and helpful.
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Summer Lopez
5 months ago
I came back to my room to find myself locked out ( keys deactivated). Upon checking at front desk I was asked to step to the side and told housekeeping had entered my room ( after 2pm strangely) and that it smelled like pot. Funny enough I did not have any pot nor was any pot smoked for that matter. I did have a few medicated candy bars on my tv stand but that is all. Now they have given me no totals for room charges, charged me a $500 room cleaning fee. Never stay here, they refuse to give their guest the benefit of the doubt. I have never felt so insulted in my life.
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Jenn Fung
a year ago
The inn is across the way from a jetport. Surprisingly, we had no noise issues whatsoever. We chose this because of the price- everything downtown was double the price. The overall cleanliness was fine. The staff was lacking in knowledge. I asked about renting bikes at the front desk, and the man just told me I could rent bikes by the water. When I inquired further about where exactly this might be, he said he didn't know. Keep in mind, he was inches away from a working computer. He was unhelpful and lazy. The tv cable service was broken in our original room so we had to move to another. When we moved, I was bitten by mosquitoes all night. I woke up with red welts on my legs. It was quite unsightly and I was uncomfortable sleeping on the old beds. I could feel the springs beneath my back. When I tweeted about this online, Hilton got back to me and it forced the manager to write to me. She then only offered me compensation in the form of one free night of hotel stay at the same hotel. Why would I even consider this? It was such a terrible place to stay because the back doorway was lighted and all the insects and bugs flew in whenever the door was opened. This was frequent since it led straight to the parking area. I ended up just getting points, which turned out to not be enough for a night's stay at any hotel. So thanks for that, Hilton. Never coming back.
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Jackie Sue Griffin
a year ago
Fabulous experience!


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