Response from the owner - a year ago
We are disappointed that this client has not seen value in our service. However to put this criticism into context it is worth noting that our nearest (and only other) emergency service in the Watford area charges substantially more than us for an emergency consultation. Furthermore we are the only 24 hour clinic in the entire Watford area with vets and nurses on the premises at all times which means that pets seen after hours do not have to be collected by their owners the next morning to be transported back to their usual vets. Unfortunately our level of care incurs substantial overheads- in addition to two complete night teams which alternate on a weekly basis we also provide full Saturday, Sunday and bank holiday cover- and this is reflected in our costs, but as you can see when comparing our prices to our competition we strive to keep these as affordable as possible.