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Ashley Verrill
Works at Software Advice
Attended University of Texas at Austin
Lives in Austin, TX
1,235 followers|138,761 views
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Ashley Verrill

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Free Marketing Book Giveaway! Thank you +HubSpot (Errr, for the opportunity... hopefully I win!) 
HubSpot is giving away free marketing books just in time for summer. All you have to do is enter the giveaways and share with your friends to gain additional entries - happy reading!
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This week marks my 2nd year cranking out content for +Software Advice . It's been an incredible journey with an incredible company. Looking forward to many more years of growth!
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Call me please 9149338030
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Let's be honest -- #callcenter  work is not always the most glamorous or desired employment opportunity, but maybe it should be. +Craig Borowski  reveals the top three reasons why you should consider the call center for your next job. #callcentermanagement  
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After chasing them for 3 months (thanks so much +Dell ! You've been wonderful), I nailed down two support experts at Dell, who revealed their team's "secret sauce" to stellar live chat training.  Check out their advice in my latest article on CSI!

   #customerservice   #custserv   #customerservice   #customersupport   #livechat   #delltechsupport   #dell  
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Ashley Verrill

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My latest post underlines the importance of considering your customer feedback wisely... not all customer feedback is created equal. #customerexperience #customerfeedback #customercentricity #customersatisfaction 
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Absolutely, and thanks so much for the kind words. It's interesting how different the decisions we make are today, now that we're armed data. (-:
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Despite fast food customers rating friendliness of service as being just as important as speed of service, McDonalds is addressing it’s “broken” #customerservice   exclusively by addressing issues with speed. In this article, I explored the potential reasons why the company is focusing its efforts in this way. #fastfood   #restaurantmarketing   #fastcasual   #customerexperience   #customersatisfaction   #custserv  http://csi.softwareadvice.com/why-mcdonalds-is-focusing-on-speed-of-service-0113/
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Ashley Verrill

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Oracle passed IBM to become the second-most profitable software company in the world: http://on.mash.to/1i2OppF
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Thanks so much to +Shep Hyken for his kinds words about my #social   #customerservice  . It was a great project to get out the door!
 
+Ashley Verrill's research should be an eye-opener for businesses.  It seems companies talk about social #customerservice, but most don't seem to be executing on it.  If they don't, their competitors will, and then they will be playing "catch up."
Customers want customer service wherever they are -- whatever the channel. But many businesses still don't get social media for customer service.
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Have you thought about how #CRM might change in 2014? What types of features and functionality will users request more to align with new customer service, sales and marketing strategies? In this post from +GreenRope,  find out what buyers wanted in 2013, with thoughts for how the market might evolve in 2014: http://bit.ly/1exG8Zh 
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Ashley Verrill

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My latest post underlines the importance of considering your customer feedback wisely... not all customer feedback is created equal. #customerexperience   #customerfeedback   #customercentricity   #customersatisfaction  
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Have her in circles
1,235 people
Abdullah Mohammed's profile photo
Kazi Mohammad Morade Alam's profile photo
Salesforce Live News's profile photo
Karthick Babu's profile photo
James Sarino's profile photo
halmi cata's profile photo
Jo Harrison's profile photo
Miette Star's profile photo
Becky Boyd's profile photo
Work
Occupation
Content Marketing Director
Employment
  • Software Advice
    Content Marketing Director, present
  • Moolala.com
    Deals Coordinator, Sales Enablement Manager
  • Austin Business Journal
    Web Editor
  • North Bay Business Journal
    Reporter
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Austin, TX
Previously
Santa Rosa, CA - Dallas, TX - Guerneville, CA - Wimberley, TX
Story
Tagline
Blogger/Seeker of all things CRM, with a particular focus on Customer Service.
Introduction
Content marketer with a focus on Marketing Automation, Sales Force Automation, Customer Service software, and other CRM Software applications. 

I spend my days creating compelling research and articles for Software Advice and other respected publications and blogs.


Bragging rights
My work has appeared or been mentioned in GigaOM, Inc., TechCrunch, Wired, Forbes, Business Insider, The New York Times, CIO.com, Upstart Business Journal, North Bay Business Journal, Austin Business Journal, The Brian Solis blog, and many more!
Education
  • University of Texas at Austin
    2006
Basic Information
Gender
Female