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Ashley Waldman
1,424 followers -
Blogger/Seeker of all things CRM, with a particular focus on Customer Service.
Blogger/Seeker of all things CRM, with a particular focus on Customer Service.

1,424 followers
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Ashley's posts

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Free Marketing Book Giveaway! Thank you +HubSpot (Errr, for the opportunity... hopefully I win!) 

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Oracle passed IBM to become the second-most profitable software company in the world: http://on.mash.to/1i2OppF
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This week marks my 2nd year cranking out content for +Software Advice . It's been an incredible journey with an incredible company. Looking forward to many more years of growth!
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Thanks so much to +Shep Hyken for his kinds words about my #social   #customerservice  . It was a great project to get out the door!
+Ashley Verrill's research should be an eye-opener for businesses.  It seems companies talk about social #customerservice, but most don't seem to be executing on it.  If they don't, their competitors will, and then they will be playing "catch up."

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Let's be honest -- #callcenter  work is not always the most glamorous or desired employment opportunity, but maybe it should be. +Craig Borowski  reveals the top three reasons why you should consider the call center for your next job. #callcentermanagement  

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Have you thought about how #CRM might change in 2014? What types of features and functionality will users request more to align with new customer service, sales and marketing strategies? In this post from +GreenRope,  find out what buyers wanted in 2013, with thoughts for how the market might evolve in 2014: http://bit.ly/1exG8Zh 

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After chasing them for 3 months (thanks so much +Dell ! You've been wonderful), I nailed down two support experts at Dell, who revealed their team's "secret sauce" to stellar live chat training.  Check out their advice in my latest article on CSI!

   #customerservice   #custserv   #customerservice   #customersupport   #livechat   #delltechsupport   #dell  

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My latest post underlines the importance of considering your customer feedback wisely... not all customer feedback is created equal. #customerexperience #customerfeedback #customercentricity #customersatisfaction 
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