Response from the owner - a month ago
Ms. Gottman; You are not going to like my reply.
Thanks for taking your time to inform me of your poor experience. I only wish that you had come directly to me in the event ANYTHING you ordered did not meet your expectations at any time. And although we strive to meet expectations 100% of the time, we do have several procedures in place to handle mistakes just in case. The key part of that is you letting us know. I have never received any communication from you. Although leaving a review is a great forum to share great places with new people; alert others to potential rip offs or at the very least an outlet for aspiring literary folk to sharpen their skills and wit. This method of feedback is usually too late. In my experience, contrary to your view, most people do not keep their opinion to themselves. Of the 5,000 to 7,000 very cherished guests we have the honor to serve each week, most have found us through word of mouth. We do absolutely no advertising. As you stated, you have waited 20 minutes in a line. Almost all of our guests are happy repeat customers. When we do something wrong, and we will - we are only human, we try our best to correct it. Although I could be wrong, but is it safe to assume that in the two years you have spent your hard earned money with us that we actually did something well? Yes, you said the wings were good for a fast food joint, but any thing else? No mention of the hand filleted fresh chicken; or that the milk and ice cream are sourced locally from Florida farms; nor the mango chunks instead of pulp or mix in your smoothie. The smoothie has only natural ingredients, sugar or agave never high fructose corn syrup. In fact 90% of what is sold at Dairy Inn is made on premises, fresh daily.
Yes the machine caused us a lot of issues Thursday. Myself and several other employees worked very hard to overcome the issue so it did not impact our guests. The repairman did not have the part until the next day. We did the best we could given the circumstances. So rather than just apologize to you, which is what both of my employees did as well as try to remake what you ordered to your satisfaction, I say our relationship should end. It's not you... it's me. If we can't be the 1st love of your life, as opposed to the last resort, then please continue searching for a place that is better love connection. Enjoy McDonalds. I am sure they will live up to your expectations.