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MetricNet
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MetricNet is the leading provider of Benchmarks and Key Performance Indicators for Service Desks, Call Centers, and Desktop Support organizations worldwide.
MetricNet is the leading provider of Benchmarks and Key Performance Indicators for Service Desks, Call Centers, and Desktop Support organizations worldwide.

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Grab a seat in Summerlin Ballroom A right now to find out! #CCDemo #CCTR
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The term “continuous improvement” has become so cliché that it is almost meaningless at this point. Yet there is one proven tool that enables support organizations to rapidly improve their performance. Learn more in Session 501 2:15PM Summerlin Ballroom A #CCDemo
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These relationships are key to leveraging KPIs for diagnostic and prescriptive purposes! Learn more in session 501 2:15 Summerlin Ballroom A #CCDemo #Metrics
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In session 406, @RGareiss will share recent research on how companies are improving customer experience in their digital transformation projections. Grab a seat in Charleston Ballroom E #AI #Digital #CCDemo
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Conversational #AI helps simplify customers' lives. Learn why the innovative program at Legal & General America has been so successful in session 303! #CCDemo #CCTR #CX
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Learn how to measure, quantify and communicate the ROI of customer care in session 204! #CCDemo #ROI #CCTR
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Some of the most exciting brands in the world are rethinking what it means to provide service. Learn more in session 106 at #CCDemo with @bobfurniss and Art Schoeller #AI #CX
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Always a pleasure to see Manley Feinberg II speak! The #CCDemo Opening Keynote starts in 30 mins.
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When managed as a business, the true potential of customer service can be unlocked by generating a positive return on investment! Learn more in session 204 at #CCDemo https://www.icmi.com/Contact-Center-Demo-Conference/Conference/Sessions/Elevate-Your-Leadership#track=Elevate-Your-Leadership&session=Session-204
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Understanding this linkage is enormously powerful because it provides insight into the levers you can pull to achieve desired outcomes. Learn more in session 501 at #CCDemo! https://www.icmi.com/Contact-Center-Demo-Conference/Conference/Sessions/Achieve-Metrics-Nirvana#track=Achieve-Metrics-Nirvana&session=Session-501
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