When something goes right, we immediately take credit. When it goes bad or not what we intended, we instinctively act like ‘Keanu Reeves in the Matrix dodging bullets.’
Take for instance Comcast. Recently a Comcast subscriber, who wanted to cancel his service, detailed his lengthy ordeal dealing with a customer service rep over the phone. The rep had the customer on the phone for hours - doing whatever he could to keep this already determi...
The best leaders who continually push their teams to new heights, never use ‘I’ in any context.
'Business is great, sales are up, consumers are happy' says a CEO. The CEO should then extol the team for their performance for helping the company reach new heights.
That’s a leader
On the flip side
'We're losing consumers, the economy is suffering, sales are down' says a CEO. The CEO should then implore his team by saying 'we need t...
2015 maybe a little more than four months away, but with life, time goes by fast! When January comes, new year’s resolutions are made. ’I want to lose weight, I want to pick up a new hobby, I want to travel more.’
Rare cancer patients don’t have that luxury. Each day is an affirmation to continue the fight. That’s why I’m making it a priority while I’m young and healthy to dedicate my time, my energy and my sweat to a great cause Cycle for ...
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No Jack of all trades, master of some..
Long giving, short taking. I cherish each moment I have above ground.
My loves: Fiance, Family, Friends, Social and Digital Media, the New York Jets, and Indiana Hoosiers.
BA, 2001 - 2005
Social Media Manager for a slew of iconic OTC brands