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Bergstrom Chrysler Jeep Dodge Ram of Kaukauna
Used Car Dealer
Today 8:00 am – 8:00 pm
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2929 Lawe St Kaukauna, WI 54130
2929 Lawe StreetUSWisconsinKaukauna54130
Used Car Dealer, Chrysler Dealer
Used Car Dealer
Chrysler Dealer
Tire Shop
Oil Change Service
Dodge Dealer
Jeep Dealer
Today 8:00 am – 8:00 pm
Monday 8:00 am – 8:00 pmTuesday 8:00 am – 8:00 pmWednesday 8:00 am – 8:00 pmThursday 8:00 am – 8:00 pmFriday 8:00 am – 6:00 pmSaturday 8:00 am – 5:00 pmSunday Closed
From Green Bay down through the Fox Valley, Bergstrom Kaukauna is your dealer for new and used Chrysler, Jeep, Dodge and Ram. Don't forget to stop into our guest lounge for a fresh-baked cookie!
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Review Summary
3.8
12 reviews
5 star
5 reviews
4 star
4 reviews
3 star
No reviews
2 star
1 review
1 star
2 reviews
"The best customer service I have received from a dealership in 30 years."
"Service department is horrible."
"Today they were 6 deep and growing with other people just as mad."
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Amanda Carey
3 months ago
Service department is horrible. Quick lube takes hours. Average over last 2 times is over 1.5 hours for just an oil change with an appointment made days in advance. Get a good seat in the waiting room as it is full other people waiting for an hour or more. Today they were 6 deep and growing with other people just as mad. After the wait, they spring the repairs on you. Hope they have the parts on hand. While they are talking to you, your car is disassembled which wasted more time, so even if you don't have the time, you will be waiting to get it fixed or have it put back together without the parts and you will have to repeat the process when they get the parts. They will recommend replacing parts before the manufacturer suggests even when nothing is wrong so check your manual or call the manufacturer. Keep good records, they cannot accurately keep track of what got repaired on follow up visits. This place is a mess due to turnover in the service area. No repair ever goes smoothly here including leaving on a trip with 4 loose tires from a rotation. Bergstrom was nice enough go get my after my vehicle it was towed to a different Chrysler dealership but they drove it 2 hours home rather than tow it and returned it with the tank empty. We brought our truck in multiple times in for a vibration that kept getting worse and was wearing the tires rapidly. We were told that our truck with 36K miles on it would not last forever and it was wearing out, verbatim. We had another dealership look at it, bad tie rod end covered under warranty but it had already ruined the tires prematurely. A true lack of customer service or pride in their work. Truly sad that Bergstrom Corp. and Chrysler tolerates this!
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Mark Bray
a year ago
The best customer service I have received from a dealership in 30 years. I had issues with my new Dodge Ram diesel truck during the frigid (-40) weather recently, and my uconnect call to Dodge was completely useless. I pulled out my paper work and called the dealer and WOW, what a response. A dealership service department that was mortified that the vehicle I had leased from Bergstrom had left me stranded. Within one hour, a tow truck arrived and hauled it off, despite the news reports of no road service or tows available due to high demand. Thanks to Chris, the truck was back in service the next day with a new fuel filter. Bergstrom has customer service down to a science. Mark
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Milton Hewittsy
2 years ago
I stood in the lobby waiting for someone to greet me. After ten minutes, I had to reach out to the guy sitting behind his desk eating. I've had problems with this dealership in the past and would not recommend any Bergstrom dealerships to anyone who is looking for a new or used car. They claim to be the honest dealer but in reality they have monopolized the auto-buying industry in Wisconsin so everyone overpays for really crappy vehicles but thinks they are getting a great deal. Not the case. They are just as sleezy as the rest of them.
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Jack Allen
2 years ago
You guys seem to need more staff in your parts dept. It was a bear trying to get service - the guys were obviously struggling to keep up. Once I was finally helped though - the guy who helped me was awesome and really knew his stuff (I think his name was Adam).
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Brian Moard
4 months ago
Love the car! 2 thumbs up to Adam Benzaquen for getting me a good rate. Same to John Alsteen for procuring the fleet of used 200's in the first place. Perfect experience from start to finish!!!
Jow joben
a year ago
Jim and Aaron were great!!! However, I purchased a 2012 "certified pre-owned" vehicle and I had a few problems as soon as I drove it off the lot. When I brought it back they told me eveything was fine. Sort of scares me that they think everything is fine.
Mark Henke
3 years ago
I recently purchased a 2006 Jeep Liberty from another local auto dealer and my vehicle was issued a recall notice. After reading the negative reviews regarding another Jeep dealership in the area and getting a positvie recommendation from my regular mechanic re: Bergstrom Jeep of Kaukauna, I decided to have my service work done there and I am most happy I did. Scott Tanner the service manager who worked with me was positive, professional, and friendly. He and the service staff handled the minor "wrinkles" in repair process without missing a beat. If in need significant service/repair in the future, I will definitely make use of this team again.
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A Google User
3 years ago
I just bought a new minivan for my wife. I worked with Tom Gault for about two weeks. No pressure to buy and he was there with an answer every time I had a question. The trade in offer was straight forward and didn't need a counter off unlike Kolosso in Appleton. Kolosso low-balled their trade offer and took me for an idiot. Back to Bergstrom, they didn't have the exact van my wife wanted but found one on dealer trade within hours and had it sent here in a few days. I'm not a fan of minvans but my wife is. She is very happy with all of her new van and its options. Thanks to Tom and the Bergstrom team out in Kaukauna.
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