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Bergstrom Chrysler Jeep Dodge Ram of Kaukauna
Used Car Dealer
Today 8:00 AM – 8:00 PM
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2929 Lawe St Kaukauna, WI 54130
2929 Lawe StreetUSWisconsinKaukauna54130
Used Car Dealer, Chrysler Dealer
Used Car Dealer
Chrysler Dealer
Tire Shop
Oil Change Service
Dodge Dealer
Jeep Dealer
Today 8:00 AM – 8:00 PM
Tuesday 8:00 AM – 8:00 PMWednesday 8:00 AM – 8:00 PMThursday 8:00 AM – 8:00 PMFriday 8:00 AM – 6:00 PMSaturday 8:00 AM – 5:00 PMSunday ClosedMonday 8:00 AM – 8:00 PM
From Green Bay down through the Fox Valley, Bergstrom Kaukauna is your dealer for new and used Chrysler, Jeep, Dodge and Ram. Don't forget to stop into our guest lounge for a fresh-baked cookie!
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Review Summary
13 reviews
5 star
5 reviews
4 star
4 reviews
3 star
No reviews
2 star
2 reviews
1 star
2 reviews
"The best customer service I have received from a dealership in 30 years."
"Truly sad that Bergstrom Corp. and Chrysler tolerates this!"
"Today they were 6 deep and growing with other people just as mad."
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Aaron Klockzien Jr
a week ago
My spouce had a accident where she ran into the curb. After serveral visits the problem still has not been fixed. In fact parts have been replace on the drivers side when the damage was done on the passanger side. We took it to another garage for 2nd opion who test drove and put it on the rack running. they noticed that both passanger side tires were visably vibrating. We contacted our Insurance and the garage. The insurance company has not recieved a reponce back from them. They also removed them as a reliable repair shop. A friend of ours looked at the area and said the cv shaft was damaged on the passanger side and could feel vibration in the bearings just by spinning the tire. I have worked with Berstrom ford in neenah for 17 years with great service but this berstom dodge needs an overhaul. I hope the owner sees this review because i don't believe this is the way he intended it to be!
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Amanda Carey
6 months ago
Service department is horrible. Quick lube takes hours. Average over last 2 times is over 1.5 hours for just an oil change with an appointment made days in advance. Get a good seat in the waiting room as it is full other people waiting for an hour or more. Today they were 6 deep and growing with other people just as mad. After the wait, they spring the repairs on you. Hope they have the parts on hand. While they are talking to you, your car is disassembled which wasted more time, so even if you don't have the time, you will be waiting to get it fixed or have it put back together without the parts and you will have to repeat the process when they get the parts. They will recommend replacing parts before the manufacturer suggests even when nothing is wrong so check your manual or call the manufacturer. Keep good records, they cannot accurately keep track of what got repaired on follow up visits. This place is a mess due to turnover in the service area. No repair ever goes smoothly here including leaving on a trip with 4 loose tires from a rotation. Bergstrom was nice enough go get my after my vehicle it was towed to a different Chrysler dealership but they drove it 2 hours home rather than tow it and returned it with the tank empty. We brought our truck in multiple times in for a vibration that kept getting worse and was wearing the tires rapidly. We were told that our truck with 36K miles on it would not last forever and it was wearing out, verbatim. We had another dealership look at it, bad tie rod end covered under warranty but it had already ruined the tires prematurely. A true lack of customer service or pride in their work. Truly sad that Bergstrom Corp. and Chrysler tolerates this!
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Jow joben
2 years ago
Jim and Aaron were great!!! However, I purchased a 2012 "certified pre-owned" vehicle and I had a few problems as soon as I drove it off the lot. When I brought it back they told me eveything was fine. Sort of scares me that they think everything is fine.
Mark Henke
3 years ago
I recently purchased a 2006 Jeep Liberty from another local auto dealer and my vehicle was issued a recall notice. After reading the negative reviews regarding another Jeep dealership in the area and getting a positvie recommendation from my regular mechanic re: Bergstrom Jeep of Kaukauna, I decided to have my service work done there and I am most happy I did. Scott Tanner the service manager who worked with me was positive, professional, and friendly. He and the service staff handled the minor "wrinkles" in repair process without missing a beat. If in need significant service/repair in the future, I will definitely make use of this team again.
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Gareth Petrie
2 months ago
I called around to a handful of Dodge locations in the Fox Valley for my 2008 Dodge Grand Caravan SXT to find out who could service it asap. Bergstrom in Kaukauna were able to do it the next day. I had a dreaded "electrical Glitch". There are Diagnostic Fees and repair fees and this could easily be a money pit but NO. They were happy to work with me, Rachael was able to explain what was happening and what to expect. Overall the problem was diagnosed and repaired for a reasonable price.
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Mark Bray
a year ago
The best customer service I have received from a dealership in 30 years. I had issues with my new Dodge Ram diesel truck during the frigid (-40) weather recently, and my uconnect call to Dodge was completely useless. I pulled out my paper work and called the dealer and WOW, what a response. A dealership service department that was mortified that the vehicle I had leased from Bergstrom had left me stranded. Within one hour, a tow truck arrived and hauled it off, despite the news reports of no road service or tows available due to high demand. Thanks to Chris, the truck was back in service the next day with a new fuel filter. Bergstrom has customer service down to a science. Mark
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Milton Hewittsy
2 years ago
I stood in the lobby waiting for someone to greet me. After ten minutes, I had to reach out to the guy sitting behind his desk eating. I've had problems with this dealership in the past and would not recommend any Bergstrom dealerships to anyone who is looking for a new or used car. They claim to be the honest dealer but in reality they have monopolized the auto-buying industry in Wisconsin so everyone overpays for really crappy vehicles but thinks they are getting a great deal. Not the case. They are just as sleezy as the rest of them.
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Jack Allen
2 years ago
You guys seem to need more staff in your parts dept. It was a bear trying to get service - the guys were obviously struggling to keep up. Once I was finally helped though - the guy who helped me was awesome and really knew his stuff (I think his name was Adam).


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