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Kalyan Banga
Works at VOZIQ
Attended West Bengal University of Technology
Lives in Washington DC, USA
235 followers|9,592 views
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Kalyan Banga

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Customer Experience: Who's In Charge Here? http://onforb.es/1LugxFS  #custexp #CX
Customer Experience: Who's In Charge Here? Brands should be careful and clear up any organisational ‘grey’ areas when it comes to customer experience transformation initiatives.
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Learn how Contact Centers are benefiting from analytical solutions?  

https://lnkd.in/eFWsRNp
VOZIQ’s Contact Center Analytics is a suite of big data solutions turning contact centers from cost-control centers to strategic customer intelligence hubs. The solutions use millions of agent notes, already captured in contact centers at the end of calls, as a strategic data source for extracting customer sentiment using advanced text analytics. Additional sentiment sources like customer surveys are integrated into the same data set, along with ...
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Reduce Contact Center Customer Rage - By David Filwood
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10 Things to Consider Before Adding a New Channel to your #contactcenter http://bit.ly/1TmuPuk  #custexp #CX
Filed under Hints and Tips , agent productivity, customer experience, multi channel. agent-new-channel-510. Our reader panel explain some of the things you should look out for when adding new channels to your contact centre.
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Contact center analytics: challenges, drivers and actions to take http://bit.ly/1LydI2X via @RenildeDeWit
Contact center analytics become increasingly important - what is withholding adoption and why does it matter.
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Kalyan Banga

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Closing the Customer Intelligence Loop in Contact Centers!
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Pleased to introduce VOZIQ's revamped website!  

http://voziq.com/
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Delivering Delightful Customer Experience: Big Data Analytics to the Rescue - CIOStory post by Suresh Akula http://ow.ly/McUBm #BigData
  By Suresh Akula, Director, VOZIQ   The fact that a great customer experience is a sustainable competitive advantage is undeniable. In a re...
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Text analytics adds the 'why' behind the numbers. - Contact Center VoC Solutions http://buff.ly/1G7bE2j #cctr #VoC
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Why are companies so slow to adopt contact center analytics?@StratContact's @lbocklund explains: http://bit.ly/1FYyJpv
Contact center analytics have been slow to catch on at companies given lack of resources and prioritization. When will they go from being seen as 'nice to have' to table stakes?
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People
Have him in circles
235 people
Monique “narcisse” Lopez's profile photo
Ramji Bhanushali's profile photo
Pankaj Raushan's profile photo
anand bekwad's profile photo
Rahul Shinde's profile photo
Somnath Biswas's profile photo
Optimation BD's profile photo
EAI's profile photo
HARC, Inc.'s profile photo
Work
Occupation
Director - Research & Analytics at VOZIQ, DC USA (Customer Experience)
Skills
Customer Intelligence, Customer Success, Customer Experience, Research, Analytics, Business Intelligence, Social Media Analytics, Big Data
Employment
  • VOZIQ
    Director, Research & Analytics, 2013 - present
    Contact Center Analytics, Predictive Analytics, Customer Experience, Social Media Analytics. VOZIQ: ACTIONABLE CUSTOMER EXPERIENCE INSIGHTS Customer intelligence that helps you understand customer behavior, helps you align your strategies to enhance customer satisfaction thereby helping you in customer acquisition and retention and providing improved customer experience. SOLUTIONS BY BUSINESS NEED: Contact Center Analytics: Integrate customer call data with business data & unlock into customer expectations and behaviors to improve key contact center performance indicators. Can integrate IVR data, Agent Notes, CRM data, Survey data, Social Media data on top of this. Predictive Customer Analytics: Leverage data from customer interactions and customer profiles to predict customer behavior. Managed Analytics Services: Collaborate with VOZIQ’s team of seasoned customer analytics professionals to unlock customer insights from your data. Mail kbanga@voziq.com or Call 571-30VOZIQ (86947) for a demo now!
  • INTAGE Inc.
    Regional Head - Research, 2013 - 2013
    Intage India, is a leading service providers in the field of conducting professional market research services, be it quantitative & qualitative. A versatile one stop solution Market Research firm that provides research & data collection services to its clients worldwide. Backed by seasoned and qualified professionals with in-depth knowledge of market research tools and techniques, the market research services offered by Intage includes advertising research, industrial research, social research, rural research, tele-research, consumer research, census and mapping etc.
  • Netscribes India
    Manager - Product Development (Business Research and Analytics), 2011 - 2013
    At Netscribes India, initiated and successfully planned the formation of ICT Product Development team (Technology). Member of Strategic Initiatives Group looking at innovative ideas to come up with new products within the group as well as come up with pioneering ideas from the organizational point of view. Managing a team of executives in India towards a result oriented performance through Quantitative and Qualitative Research & Analysis. Widely quoted by leading trade and business publications such as the Tab Times, ITBizfocus, Light Reading India, Zee News (channel), CIOL, Channel World, Live Mint, CRN, ZDNet, Business Wire and the likes
  • AMI Partners
    Senior Research Analyst, 2007 - 2011
    Has worked with many established and emerging IT and communications companies, playing a strong role in the growth and development of the Software, Security and IT Services engagements at AMI Partners. Has played a key role in various research & consulting projects in his career, including syndicated reports & forecast models pertaining to the Computing, Channel Partners etc.
  • IMRB International, Synovate India
    Researcher, 2004 - 2011
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Washington DC, USA
Previously
Mumbai - Kolkata - Chittaranjan, West Bengal - New Delhi
Contact Information
Home
Phone
+91 9836028440
Email
Google Talk
kalyanbanga
Address
DC Metro, USA
Work
Phone
+91 9433948532
Skype
kalyan.banga
Story
Tagline
Customer Experience I Contact Center Analytics I Predictive Analytics
Introduction

Online Profile: http://re.vu/kalyanbanga

Kalyan is presently working as Director, Research & Analytics at VOZIQ Inc and is based out of Washington DC, USA.

Kalyan has expertise in Call Center Analytics, Customer Experience, Customer Success, Market Research, Predictive Analytics, Social Media Intelligence, Business Analytics, Consumer Journey mapping, Consumer Insights and Analytics, Technology Assessment, Competitive and Strategic Market Analysis, Product Planning and Positioning and Development of Go-To-Market (GTM) Business Strategies. He has played a key role in various research & consulting projects, including syndicated and custom reports. Kalyan has over 10 years of experience in Market Research & Consulting.

Frequently Kalyan used to write Press Articles. He was previously leading the Product Development team at Netscribes - a team dedicatedly working on developing research products. He had been managing global Retainership / Pulse Tracker at AMI Partners. He has been widely quoted by leading trade and business publications such as CRN, Tab Times, Economic Times, ITBizfocus, Light Reading India, Zee News (channel), Voice & Data, Channel World and the likes over the past 6 years...

Specialties:

Market Research, Social Media Research, Big Data Analytics, Voice of Customer Insights, Customer Experience, Consumer Insights, Business Consulting, Call Center Analytics, Competitive Intelligence, Influencer Identification & Engagement, Social Selling, Social Media Monitoring Tools viz. Radian6, SDL SM2, DataSift, Hootsuite, VSmart

Bragging rights
Voice of Customer I Customer Experience I Call Center Analytics I Predictive Modelling
Education
  • West Bengal University of Technology
    MBA (Marketing), 2001 - 2003
  • Pune University
    BE (Instrumentation Engg), 1997 - 2001
  • DAV Public School, RNP
    CBSE, 1995 - 1997
  • St Josephs Convent High School
    ICSE, 1985 - 1995
Basic Information
Gender
Male
Looking for
Friends, Networking
Birthday
May 30
Kalyan Banga's +1's are the things they like, agree with, or want to recommend.
VOZIQ Inc « Social Media Directory
www.investinsocial.com

Founded 2011; Number of Employees Total: 12 Working on Social: 8; Strengths Analytics, Influencer Outreach, Monitoring, Research, Sentiment

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