- VOZIQDirector, Research & Analytics, 2013 - presentContact Center Analytics, Predictive Analytics, Customer Experience, Social Media Analytics. VOZIQ: ACTIONABLE CUSTOMER EXPERIENCE INSIGHTS Customer intelligence that helps you understand customer behavior, helps you align your strategies to enhance customer satisfaction thereby helping you in customer acquisition and retention and providing improved customer experience. SOLUTIONS BY BUSINESS NEED: Contact Center Analytics: Integrate customer call data with business data & unlock into customer expectations and behaviors to improve key contact center performance indicators. Can integrate IVR data, Agent Notes, CRM data, Survey data, Social Media data on top of this. Predictive Customer Analytics: Leverage data from customer interactions and customer profiles to predict customer behavior. Managed Analytics Services: Collaborate with VOZIQ’s team of seasoned customer analytics professionals to unlock customer insights from your data. Mail email@example.com or Call 571-30VOZIQ (86947) for a demo now!
- INTAGE Inc.Regional Head - Research, 2013 - 2013Intage India, is a leading service providers in the field of conducting professional market research services, be it quantitative & qualitative. A versatile one stop solution Market Research firm that provides research & data collection services to its clients worldwide. Backed by seasoned and qualified professionals with in-depth knowledge of market research tools and techniques, the market research services offered by Intage includes advertising research, industrial research, social research, rural research, tele-research, consumer research, census and mapping etc.
- Netscribes IndiaManager - Product Development (Business Research and Analytics), 2011 - 2013At Netscribes India, initiated and successfully planned the formation of ICT Product Development team (Technology). Member of Strategic Initiatives Group looking at innovative ideas to come up with new products within the group as well as come up with pioneering ideas from the organizational point of view. Managing a team of executives in India towards a result oriented performance through Quantitative and Qualitative Research & Analysis. Widely quoted by leading trade and business publications such as the Tab Times, ITBizfocus, Light Reading India, Zee News (channel), CIOL, Channel World, Live Mint, CRN, ZDNet, Business Wire and the likes
- AMI PartnersSenior Research Analyst, 2007 - 2011Has worked with many established and emerging IT and communications companies, playing a strong role in the growth and development of the Software, Security and IT Services engagements at AMI Partners. Has played a key role in various research & consulting projects in his career, including syndicated reports & forecast models pertaining to the Computing, Channel Partners etc.
- IMRB International, Synovate IndiaResearcher, 2004 - 2011
DC Metro, USA
Online Profile: http://re.vu/kalyanbanga
Kalyan is presently working as Director, Research & Analytics at VOZIQ Inc and is based out of Washington DC, USA.
Kalyan has expertise in Call Center Analytics, Customer Experience, Customer Success, Market Research, Predictive Analytics, Social Media Intelligence, Business Analytics, Consumer Journey mapping, Consumer Insights and Analytics, Technology Assessment, Competitive and Strategic Market Analysis, Product Planning and Positioning and Development of Go-To-Market (GTM) Business Strategies. He has played a key role in various research & consulting projects, including syndicated and custom reports. Kalyan has over 10 years of experience in Market Research & Consulting.
Frequently Kalyan used to write Press Articles. He was previously leading the Product Development team at Netscribes - a team dedicatedly working on developing research products. He had been managing global Retainership / Pulse Tracker at AMI Partners. He has been widely quoted by leading trade and business publications such as CRN, Tab Times, Economic Times, ITBizfocus, Light Reading India, Zee News (channel), Voice & Data, Channel World and the likes over the past 6 years...
Market Research, Social Media Research, Big Data Analytics, Voice of Customer Insights, Customer Experience, Consumer Insights, Business Consulting, Call Center Analytics, Competitive Intelligence, Influencer Identification & Engagement, Social Selling, Social Media Monitoring Tools viz. Radian6, SDL SM2, DataSift, Hootsuite, VSmart
- West Bengal University of TechnologyMBA (Marketing), 2001 - 2003
- Pune UniversityBE (Instrumentation Engg), 1997 - 2001
- DAV Public School, RNPCBSE, 1995 - 1997
- St Josephs Convent High SchoolICSE, 1985 - 1995
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