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Kalyan Banga
Works at Fusion Analytics World
Attended West Bengal University of Technology
Lives in Kolkata, India
304 followers|14,667 views
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Kalyan Banga

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Transforming Your Business with Cloud-Based Text Analytics for Contact Centers
Typically, contact centers are viewed in any business as a cost center. Such businesses are focused on acquiring new customers, and contact Kal...
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5 Predictions Shaping The Future Of Customer Experience For 2016 - Forbes http://ow.ly/WcPcL  #cx #custserv
2015 was a year of disruption. In 2015 the world’s largest taxi company owns no taxis (Uber), the largest accommodation provider owns no real estate (Airbnb), the most popular media owner creates no content (Facebook), the largest telecom operator owns no telecom infrastructure (Skype and WeChat), the world’s largest software vendors [...]
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37 ways to improve customer experience by Shane Goldberg via @MagdaMatell#cx #cctr http://ow.ly/V0So2 
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[Video] See how you can manage CUSTOMER CHURN with Predictive Text Analytics https://youtu.be/hDEIEK1S26o  #cctr #CX
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Text Analytics Implementation Strategies for Contact Centers. http://bit.ly/1JZsFsS ‪#‎textanalytics‬ ‪#‎contactcenters‬
Text analytics are gaining recognition, especially in the call center industry. This blog tries to explain the stages involved in a text analytics program.
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Beyond Big Data: Big Text Analytics |@BankInnovation @beyondthearc http://buff.ly/1HSIrst #analytics #custexp
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How to predict customer churn in every interaction | The Big Data Hub http://ow.ly/WcR2V  #cx #cctr #custserv
Customer satisfaction is as old as commerce itself—indeed, keeping customers happy and engaged helps keep the economy going. But research shows that in industry after industry, customer acquisition comes at significant cost. What's more, years may pass before a customer becomes profitable after ...
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2016 Fintech Predictions: what does 2016 hold in store for #fintech customer experience  http://bit.ly/1Rq8fBN  via @TheMemo#CX
We asked a panel of financial technology (Fintech) experts how they expect our world will change next year.
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The Power of Text Analytics-Driven Segmentation | VOZIQ http://ow.ly/Vms1T  #cctr #textanalytics
Text Analytics-Driven Segmentation Drives ROI. Businesses across all industries must achieve a 360° view of the customer in order to succeed.
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Customer Analytics Key to Top 10 Critical Business Success Factors. http://bit.ly/1lst2HK  #analytics
A new report from Forrester Research reveals that those organizations that best use customer data and analytics will have a major competitive edge in 2016. What does that mean for the CIO and CDO? Here are the firm s Top 10 Critical Success Factors that will determine who wins and fails in the Age of the Customer.
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mproving the Customer Experience Through Big Data Analytics http://bit.ly/1JLAhn8 #CX #BigData
Personalized, on-demand account and service information can create happier customers.
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Founder, FusionAnalyticsWorld.com l Advisor l Customer Intelligence Leader
Introduction

Online Profile: http://re.vu/kalyanbanga

Kalyan is the Founder & Chief Data Scientist of Fusion Analytics World and working with VOZIQ as Director, Research & Analytics.

He has expertise in areas of Analytics, Customer Intelligence, Market Research and Managing Startup GTM business strategies. He has played a key role over past 14 years in numerous Research, Analytics and Consulting projects.

Frequently Kalyan features in Press Articles. He was previously leading the Product Development team at Netscribes - a team dedicatedly working on developing research products. He had been managing Global Retainership / Pulse Tracker at AMI Partners. He has been widely quoted by leading trade and business publications such as CIO Review, 1IT Enterprise, Zintro, CRN, CIOL, Tab Times, Economic Times, ITBizfocus, Voice & Data, Channel World and the likes over the past 8 years...

Specialties:

Startups, Entrepreneur, Customer Intelligence, Business Analytics, Big Data, Text Analytics, Market Research, Predictive Analytics, Data Mining, Business Intelligence.

E-Mail: ►info@fusionanalyticsworld.com ◄ OR ►kbanga@voziq.com

Bragging rights
Startups, Entrepreneur, Customer Intelligence, Business Analytics, Big Data, Text Analytics, Market Research, Predictive Analytics, Data Mining, Business Intelligence
Education
  • West Bengal University of Technology
    MBA (Marketing), 2001 - 2003
  • Pune University
    BE (Instrumentation Engg), 1997 - 2001
  • DAV Public School, RNP
    CBSE, 1995 - 1997
  • St Josephs Convent High School
    ICSE, 1985 - 1995
  • Indian Institute of Management Calcutta
    Business Analytics, 2014 - 2015
Basic Information
Gender
Male
Looking for
Friends, Networking
Birthday
May 30
Work
Occupation
Director - Research & Analytics at VOZIQ, DC USA (Customer Experience)
Skills
Customer Intelligence, Customer Success, Customer Experience, Research, Analytics, Business Intelligence, Social Media Analytics, Big Data
Employment
  • Fusion Analytics World
    Founder & Chief Data Scientist, 2016 - present
    “Big Data Analytics” can be defined as the process of examining large data sets containing a variety of data types — i.e., big data — to uncover hidden patterns, unknown correlations, market trends, customer preferences and other useful business information. The analytical findings can lead to more effective marketing, new revenue opportunities, better customer service, improved operational efficiency, competitive advantages over rival organisations and other business benefits. “Fusion” on the other hand stems from the word “Data Fusion” which is the process of integration of multiple data and knowledge representing the same real-world object into a consistent, accurate, and useful representation. The word “Encyclopedia” comes from Greek word meaning “complete instruction” or “complete knowledge”. The purpose of an encyclopedia is to collect knowledge disseminated around the globe. Through my website, I intend to create a highly passionate community which is obsessed with everything Data Science, Big Data, Data Mining, and Analytics. Readers can register on the website and post their highly targeted content right from their account page. Benefits being, you get free exposure in front of a highly relevant audience and second, you get back links to your site. If your posts are highly engaging to our readers, you can get substantial amounts of direct traffic to your site and increase revenue. I will also be sharing my knowledge and tips through Insights section. Reach out to me at info@fusionanalyticsworld.com
  • VOZIQ
    Director, Research & Analytics, 2013 - present
    Contact Center Analytics, Predictive Analytics, Customer Experience, Social Media Analytics. VOZIQ: ACTIONABLE CUSTOMER EXPERIENCE INSIGHTS Customer intelligence that helps you understand customer behavior, helps you align your strategies to enhance customer satisfaction thereby helping you in customer acquisition and retention and providing improved customer experience. SOLUTIONS BY BUSINESS NEED: Contact Center Analytics: Integrate customer call data with business data & unlock into customer expectations and behaviors to improve key contact center performance indicators. Can integrate IVR data, Agent Notes, CRM data, Survey data, Social Media data on top of this. Predictive Customer Analytics: Leverage data from customer interactions and customer profiles to predict customer behavior. Managed Analytics Services: Collaborate with VOZIQ’s team of seasoned customer analytics professionals to unlock customer insights from your data. Mail kbanga@voziq.com or Call 571-30VOZIQ (86947) for a demo now!
  • INTAGE Inc.
    Regional Head - Research, 2013 - 2013
    Intage India, is a leading service providers in the field of conducting professional market research services, be it quantitative & qualitative. A versatile one stop solution Market Research firm that provides research & data collection services to its clients worldwide. Backed by seasoned and qualified professionals with in-depth knowledge of market research tools and techniques, the market research services offered by Intage includes advertising research, industrial research, social research, rural research, tele-research, consumer research, census and mapping etc.
  • Netscribes India
    Manager - Product Development (Business Research and Analytics), 2011 - 2013
    At Netscribes India, initiated and successfully planned the formation of ICT Product Development team (Technology). Member of Strategic Initiatives Group looking at innovative ideas to come up with new products within the group as well as come up with pioneering ideas from the organizational point of view. Managing a team of executives in India towards a result oriented performance through Quantitative and Qualitative Research & Analysis. Widely quoted by leading trade and business publications such as the Tab Times, ITBizfocus, Light Reading India, Zee News (channel), CIOL, Channel World, Live Mint, CRN, ZDNet, Business Wire and the likes
  • AMI Partners
    Senior Research Analyst, 2007 - 2011
    Has worked with many established and emerging IT and communications companies, playing a strong role in the growth and development of the Software, Security and IT Services engagements at AMI Partners. Has played a key role in various research & consulting projects in his career, including syndicated reports & forecast models pertaining to the Computing, Channel Partners etc.
  • IMRB International, Synovate India
    Researcher, 2004 - 2011
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Kolkata, India
Previously
Mumbai, IN - Kolkata, IN - New Delhi, IN - Washington DC, US
Contact Information
Home
Mobile
+91 9433948532
Email
Google Talk
kalyanbanga
Address
Kolkata, India
Work
Phone
+91 9433948532
Email
Skype
kalyan.banga
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VOZIQ Inc « Social Media Directory
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Founded 2011; Number of Employees Total: 12 Working on Social: 8; Strengths Analytics, Influencer Outreach, Monitoring, Research, Sentiment

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