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Kalyan Banga
Works at VOZIQ
Attended West Bengal University of Technology
Lives in Washington DC, USA
183 followers|8,698 views
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Kalyan Banga

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How to Control Customer Churn?
Controlling customer churn is vital for the success of any business. To improve customer retention and customer loyalty, companies need to first analyze customer churn and quantify its impact. This provides insight into the different customer groups that may need to be better addressed or need ...
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Multichannel customers, personalized service among the 5 customer service trends in 2015 http://onforb.es/1zTIY9g
In the future customer service will become increasingly savvy about how to deal with issues early on, even preventing them. Mobile technology, sensors and voice recognition will allow companies to communicate with the customer and add value in new ways. However most companies just aren’t there yet. They’re still figuring [...]
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How to Use Predictive Analytics to Aid the Sales Team http://ow.ly/CXIqs  #IntelligentSales #PredictiveAnalytics
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Kalyan Banga

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What do you do when your CEO doesn’t believe in CX? | CustomerThink http://ow.ly/D2FnZ  #CX #CXO
Last year I interviewed a customer experience leader for my blog. During the interview this person had a basic assumption that the CEO was completely bought into the CX program. So I finally stopped and asked, “What do you do when your CEO isn't on board? How do you get him or her to believe in ...
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The importance of timely access to reliable data is often overlooked | SmartData Collective http://ow.ly/D5Ncc  #EnterpriseAnalytics
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How to make customer experience your greatest strength @salubriousdish http://www.inc.com/christina-desmarais/how-to-make-customer-experience-your-greatest-strength.html … via @Inc#CustExp #CX
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Kalyan Banga

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The annual cost of “dirty” data: >$600 billion for US! "Data Quality : an ignored topic" by @jeanpp1 http://linkd.in/1xWfdE9 
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Kalyan Banga

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In 2015, Answers to measuring social #ROI will come from internal metrics, not external. http://ow.ly/D2EeJ
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Social Selling: The Old Era vs. the New Era (Infographic) | http://Inc.com  http://ow.ly/CXJ7F  #SocialSales #SocialSelling
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Kalyan Banga

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Do not miss: We are curating some of the best resources on the topic of Voice of Customers on @scoopit http://sco.lt/65zpYX  #VoC #CI
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Top 5 Social Media ROI Mistakes!
Measurement and demonstration of the ROI from social media program is a necessary evil every marketer must tackle. According to a report, only 37% of marketers claim that they have the ability to measure ROI. In this post, we have compiled a list of the top 5 mistakes a marketer can make to mess-up the ROI realization
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People
Have him in circles
183 people
Jeff Molander (Social Selling Tips)'s profile photo
Nimbleland Infracon LLP's profile photo
Siddharth Valambhia's profile photo
Mahmood Shalizi's profile photo
Kritika Ajmani's profile photo
rakesh kshirsagar's profile photo
Monojit Nag's profile photo
Linda Margaret's profile photo
asish pandey's profile photo
Work
Occupation
Director - Research & Analytics at VOZIQ, DC USA (Customer Intelligence)
Skills
Customer Intelligence, Customer Success, Customer Experience, Research, Analytics, Business Intelligence, Social Media Analytics, Big Data
Employment
  • VOZIQ
    Director, Research & Analytics, 2013 - present
    Market Research, Social Media Research, Big Data, Social Media Analytics. HELPING companies through Consulting: Competitive Intelligence - 3C Analytics Marketing Effectiveness Solution Influencer Identification and Engagement Sales Intelligence - Social Profiles for Social Selling Popular Content Identification In addition, providing them with sector focused Market Research Reports, Company Profiles
  • R S Market Research Solutions
    Regional Head - Research, 2013 - 2013
  • Netscribes India
    Manager - Product Development (Business Research and Analytics), 2011 - 2013
  • AMI Partners
    Senior Research Analyst, 2007 - 2011
  • IMRB International, Synovate India
    Researcher, 2004 - 2011
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Washington DC, USA
Previously
Mumbai - Kolkata - Chittaranjan, West Bengal - New Delhi
Contact Information
Home
Email
Google Talk
kalyanbanga
Address
DC Metro, USA
Work
Phone
+91 9433948532
Skype
kalyan.banga
Story
Tagline
Customer Intelligence I Social Media Intelligence l Big Data Analytics
Introduction

Online Profile: http://re.vu/kalyanbanga

Kalyan is presently working as Director, Research & Analytics at VOZIQ Inc and is based out of Washington DC, USA.

Kalyan has expertise in Customer Intelligence, Customer Experience, Customer Success, Market Research, Social Media Intelligence, Business Analytics, Consumer Journey mapping, Consumer Insights and Analytics, Technology Assessment, Competitive and Strategic Market Analysis, Product Planning and Positioning and Development of Go-To-Market (GTM) Business Strategies. He has played a key role in various research & consulting projects, including syndicated and custom reports. Kalyan has over 10 years of experience in Market Research & Consulting.

Frequently Kalyan used to write Press Articles. He was previously leading the Product Development team at Netscribes - a team dedicatedly working on developing research products. He had been managing global Retainership / Pulse Tracker at AMI Partners. He has been widely quoted by leading trade and business publications such as CRN, Tab Times, Economic Times, ITBizfocus, Light Reading India, Zee News (channel), Voice & Data, Channel World and the likes over the past 6 years...

Specialties:

Market Research, Social Media Research, Big Data Analytics, Voice of Customer Insights, Customer Experience, Consumer Insights, Business Consulting, Call Center Analytics, Competitive Intelligence, Influencer Identification & Engagement, Social Selling, Social Media Monitoring Tools viz. Radian6, SDL SM2, DataSift, Hootsuite, VSmart

Bragging rights
Voice of your customers & competitor's customers I Customer Experience I Customer Intelligence
Education
  • West Bengal University of Technology
    MBA (Marketing), 2001 - 2003
  • Pune University
    BE (Instrumentation Engg), 1997 - 2001
  • DAV Public School, RNP
    CBSE, 1995 - 1997
  • St Josephs Convent High School
    ICSE, 1985 - 1995
Basic Information
Gender
Male
Looking for
Friends, Networking
Birthday
May 30
Kalyan Banga's +1's are the things they like, agree with, or want to recommend.
VOZIQ Inc « Social Media Directory
www.investinsocial.com

Founded 2011; Number of Employees Total: 12 Working on Social: 8; Strengths Analytics, Influencer Outreach, Monitoring, Research, Sentiment

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