I thought carefully about posting but I think my fellow expats might want to look into this. Being prudent, I asked to have my old worn out, cracked bank card replaced before it failed. Citibank informed me today that all my previous bank cards were still officially "active".
The teller shyly tried to pretend it was not a big deal. "We just need to cancel them."
Hang on a sec. I know the old cards were destroyed, I am careful to run a magnet over the strip, and then chop them up into little bits, disposing of them in 3 different bags...
How are they still "active" on your computer?
Her excuse was something about switching over to a new system... in the old system if after you get the new card, you don't explicitly request to deactivate the previous card ... they just leave it there. And then mumbled something about the previous "tanto no mono ga..." should have ... done something...
So there were 3 previous cards still active on my account.
What is so worrisome about that is Citibank has been hacked, they have lost customer data, ... so what is the guarantee that someone somewhere has not taken that data and made a counterfeit card with my data?
The teller had no answer for me.
I pressed them to do a search back over my records and make sure that there were no transactions on previous cards after the next card had been issued. I was told that would take at least a week... do I really want to do that?
"HELL YA", I thought to my self and politely said. "Yes, onegaishimasu." So they are going to check into it. They have not asked me to pay anything for this search, which to me indicates they know this should not have happened.
So to my expat friends. You might want to ask Citibank if your current bank card is the only one "active" on their system.
I repeat, Citibank has lost customer data in the past. Make sure no old data is lying around someone could use...
Am I just a paranoid I.T. guy?
Maybe. You decide. #citibank