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Blanco North Shopping Center 7115 Blanco Rd #112 San Antonio, TX 78216
7115 Blanco Road #112USTexasSan Antonio78216
Bicycle Shop, Bicycle Repair Shop
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Review Summary
20 reviews
5 star
10 reviews
4 star
No reviews
3 star
No reviews
2 star
1 review
1 star
9 reviews
"I bought my first mountain bike here and, by far, I'm not disappointed at all."
"Never trust a bicycle repair man who doesn't ride a bike to work."
"The absolutely worst place I have ever bought my bike."
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Michael Wright's profile photo
Michael Wright
6 months ago
The worst customer service from the owner. We had a problem with a repair and the owner did absolutely nothing to resolve the issue. I tried to offer resolutions and he would not budge at all. Then he stormed away saying he had never experienced anything like this in 43 years! Seriously, you have never made a mistake and had the customer give you a chance to rectify the issue in a kind and mature manor? We ended up getting our bike back in pieces and took it to another shop that understands how to treat customers. Worst part....the other shop told us we only needed HALF of what this man had sold us and we were willing to pay! SMH....Horrible...
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Ralph Rojas's profile photo
Ralph Rojas
5 months ago
I have never been to this bike repair shop but you guys need to pay attention to your reviews. I am definitley not coming here.
Kevin Wilson's profile photo
Kevin Wilson
a year ago
This is my LBS (local bike shop) and I've gone twice. First time to buy brakes for my motorized bike and my bike was obviously unwelcome. Didn't really care about that. Second time I went for a nine speed derailleur they sold me an eight speed one. I didn't realize till after I put it on and the high limit screw only went to eight. They are the closest shop and I don't mind paying a premium to get a part that same day and support bike shops.....but I'm done with these guys
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Libby Bentley
a year ago
Luis Wittman and Amy Flores were great! Walked in almost at closing, they had no problem staying and helping me pick out the right bike (which is perfect, by the way!) and installing my rack on the car. Definitely working at least 30 minutes after closing time and were perfectly kind and happy about it. Also, the bike and rack were less expensive there, so I got a deal in addition to the great service!
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Nathan Huth
a year ago
The absolutely worst place I have ever bought my bike. I asked them to put on an internal hub. I showed them my hub, and asked them "Can you do it?". They said "yes". Boy, were they mistaken. They called me in and told me my bike was ready. I go in, and it's not ready. Four weeks later, I decided to call them. They finally get their act together (so I thought) and told me to pick up my bike the next day. I rode it around the back and it seemed alright. When I got it home and rode it more, the shifter would only shift into three of the eight gears. The pedals would feel like they were slipping after I shifted. I take it back, they tell me it's alright. These clowns managed to throw out my perfectly good rear tire in the process. They threw out my handlebar plastic end piece. They threw out my rear reflector. They screwed up almost as much as you could possibly screw up. They even forgot to tighten my rear brakes. I had to take it to another shop so they could fix my hub so it would shift properly. I was out all $120 to these people. They refused to give any of my money back. They did replace me thrown out rear tire with a miss-sized replacement (35c vs. 32c front). Don't ever take your bike here for service, you won't get any.
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Matt S
10 months ago
Spent 5grand on a bike here and was treated like a leper. Customer service is terrible. Wrenching isn't much better. Took my bike in for service quoted one price was called and said it would be double. Even sent a friend and he bought a bike and still treated this way. Do not buy anything from here!
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Joey D
2 years ago
I bought my first mountain bike here and, by far, I'm not disappointed at all. I talked to Luis Whittman at Bike City and he recommended the right bike for the money I wanted to spend. I still did my research and shopped around for several weeks and ended up right back where I started... at Bike City. These guys know all about bikes, (for they're riders themselves) honest, straight forward and will fit you with the best bike for your acquired needs and your budget.
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Doc Ham
2 years ago
Bike City sucks. The people who work here are practically incompetent when it comes to repairing bicycles. They're not even bikers themselves. Never trust a bicycle repair man who doesn't ride a bike to work. I brought my bike in for an overhaul and they completely effed it up. After waiting for well over a week to have my bike returned to me, I had to bring it back the very next day due to the fact that is was not ride-able. Apparently they did not install the tube correctly. Nor did they true the rear wheel that they had replaced. Then, after they supposedly fixed what they had messed up in the first place, my bike got a flat tired due to their carelessness in replacing the tube. The hole in the tube was on the inside, against the wheel, not the outside. So it was obviously their fault for it being there. It was not a puncture hole from running over anything, I hadn't even ridden it yet. Needless to say, I was very frustrated after having to deal with these jokers. After calling them up and telling them about the flat, they said they didn't warranty bicycle tubes! Can you believe that? They were at fault! Again! Fortunately, the guy over at Bike World fixed the mess these guys made of my bike for free. That's right. For free. BEWARE! DO NOT TAKE YOUR BIKE FOR REPAIRS TO BIKE CITY!!! THIS PLACE SHOULD NOT BE IN BUSINESS! DO NOT GIVE THEM YOUR MONEY. Take it to Bike World where they actually care about bikes. And yes, the people at Bike World are bikers. So you can trust them. Stay away from Bike City. Worst bike shop ever.
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