Response from the owner - 4 months ago
Thank you for taking the time to review your experience in The Drawing Rooms. I am sorry the service you received was not to our usual high level. Please rest assured the issues you have raised have been addressed with the team to ensure the service we provide is improved. We would like to welcome you back to experience afternoon tea again, should you choose to do so please contact Thomas, Food & Beverage Manager, and he will be delighted to personally look after you.