- Lexington-Fayette Urban County GovernmentMicroComputer Support Specialist, 2012 - present
- Sloan Computer ConsultingComputer Support and Analyst Contractor, 2003 - present
- UnisysComputer Tech, 2005 - 2005
- Apex Systems IncComputer Consultant, 2005 - 2005
- EchoSatHelp Desk, 2005 - 2006
I recently started blogging providing information technology education at http://clearlytoomuch.info
- Data Recovery with Altiris and NTBackup
- Drive Imaging with Symantec Ghost
- Experience in implementing WAN, LAN and WLAN
- Experience with Red Hat, Fedora, CentOS, Mandriva Linux, and Ubuntu
- Experience with Windows 9x, Windows 2000Pro, Windows XP (Pro, Home)
- Experience with Windows Vista, Windows 7
- Experience with Windows 7 Enterprise
- Experience with Virtual Machine, OpenVZ, XEN
- Experience with HTML, CSS, Wordpress
- Experience with Social Media - Twitter, Facebook, and Google+
- Experience with Microsoft Visual Studio
- Experience with Database Design
- Install POS (Point of Sales) equipment
- Microsoft Word, Excel, Access, PowerPoint, Outlook Troubleshooting
- Experience working with Microsoft Office 2003/2007/2010
- Palm PDA, Smartphone (Android) Blackberry Software (RIM) Troubleshooting
- Remote Assistance with Windows Remote Desktop, RealVNC, and UltaVNC
- Windows 2003, 2008 Server Active Directory
Sloan's Computer Consulting Lexington, KY 2003-Current
Information Systems Technical Analysis Desktop Support
¨ Worked multiple 1099 contract positions providing support via e-mail, remote, phone, and in person for many individuals and firms including Delta Computer Group, Getronics, Ford Motor Company, Barbeau Enterprises, Holiday Inn, Go2ITGroup, QualXServ, Dillard’s Department Store, and Aamco Transmission’s.
¨ Troubleshot and resolved issues for Windows 9x / 2000 / XP / Vista / 7 based computers and MS Office as well as Red Hat, Fedora, CentOS, and Linux.
¨ Assisted with resolution of issues relating to Windows Server Active Directory and Windows Remote Desktop.
¨ Setup, tuned, and troubleshot wired and wireless networks.
¨ Setup, and troubleshot desktop and network printers.
¨ Setup Desktop, Laptop, Servers, and Smartphones.
¨ Support LAN and WAN.
¨ Punched down and ran Cat-5 network cabling.
¨ Installed, setup, and troubleshot Point of Sale equipment and interfaces.
¨ Deployed and migrating of software and hardware.
¨ Troubleshot software such as Microsoft Office products, Web Browsing issues.
¨ Performed virus, malware removals, data backup and recovery.
¨ Utilized Norton Ghost image recovery and deployments.
¨ Upgrade or replace batteries, CPU, system boards, hard drives, memory, monitors, NIC, power supplies, sound cards, system boards, and video cards.
¨ Palm PDA, Smartphone (Android), Apple(iOS), Blackberry Software (RIM) Troubleshooting.
¨ Troubleshot connectivity issues - DCHP,DNS, TCP/IP.
¨ Establish Social Media profiles and presence.
¨ Educate users of dos/don't of web surfing and internet security.
¨ Installation and configuration of system security features such as firewalls, and anti-virus.
Environment: CAT-5, NID, DSL, Norton Ghost, Networks, Wireless Networks, Remote Desktop, VNC, Windows Server 2003/2008, Active Diectory, Linux, CentOS, Fedora, Red Hat, MS Office, Windows 9x / 2000 / XP / Vista / 7,
EchoSat Communications Lexington, KY October 2005-March 2006
Helpdesk Desktop Support
¨ Worked Helpdesk in the Network Operations Data Center.
¨ Provided phone and remote support for the company’s clients throughout the United States.
¨ Provided correct and accurate specifications for pointing of satellite dishes to technicians in the field for X.25 protocol, Wildblue Satellite, and Surfbeam Satellite.
¨ Answered phones, entered information into database and package shipments of equipment.
¨ Performed Tape Backups.
¨ Troubleshot remote information systems and provided solutions for customer connectivity issues.
¨ Entered customer issues into a ticketing system and assist in providing resolution.
Environment: Tape Backup, Sun Microsystems, UltraVNC, X.25 protocol, Wildblue Satellite, Surfbeam Satellite, UPS WorldShip, Windows XP
Apex Systems Inc. Atlanta, GA March 2005-October 2005
Information Technology Contractor for Unisys Corporation and Ashland Inc.
¨ Deployed, implemented, and migrated near 1000 computers from Windows 9x and 2000 to Windows XP and 2003.
¨ Performed Data Backups and recovery using Altiris Recovery Solution Agent.
¨ Provided technical support and adapted to each users’ needs and requests.
¨ Traveled to other branches of the company to assist in the resolution of problems, train employees, and teach software.
¨ Hardware/software break/fix.
¨ Utilized Norton Ghost in image recoveries and backups.
¨ Supervised a staff of three technicians as the lead technician.
¨ Supported hardware and software installs and provided troubleshooting via phone, e-mail, in person, and remotely.
¨ Utilized and worked with Altiris Recovery Solution Agent, Crystal Reports, Hummingbird Exceed 9, IXOS Software AgeCon Clients, Kronos Time Manager, Lotus Easy Sync Pro, Lotus Notes, Network Viewer, Remote Desktop, SAP AGSAP Front End 6.40, Symantec Anti-Virus, and Symantec Ghost.
Environment: Altiris Recovery Solution Agent, Crystal Reports, Hummingbird Exceed 9, IXOS Software AgeCon Clients, Kronos Time Manager, Lotus Easy Sync Pro, Lotus Notes, MS Office, Minitab 14, Network Viewer, Remote Desktop, SAP AGSAP Front End 6.40, Symantec Anti-Virus, Norton Ghost, Windows 9x, 2000, XP, 2003. Blackberry support.
- CompTia A+ Certified IT Technician: May 2007
- CompTia Network + Certification: June 2007
¨ Active Directory
¨ AgeCon Clients
¨ Altiris Recovery Solution Agent
¨ Crystal Reports
¨ Hummingbird Exceed 9
¨ IXOS Software
¨ Kronos Time Manager
¨ Lotus Easy Sync Pro
¨ Lotus Notes
¨ Minitab 14
¨ MS Office
¨ Network Viewer
¨ Norton Ghost
¨ Red Hat
¨ Remote Desktop
¨ SAP AGSAP Front End 6.40
¨ Sun Microsystems
¨ Surfbeam Satellite
¨ Symantec Anti-Virus
¨ Symantec Ghost
¨ Tape Backup
¨ UPS WorldShip
¨ Wildblue Satellite
¨ Windows 9x / 2000 / XP / Vista / 7
¨ Windows Server
¨ Wireless Networks
¨ X.25 protocol
- Information Technology
- Android user
- Cloud Computing
- Virtual Private Servers
- Computer Tech Support
- Computer Tech Analyst
- Computer Consulting - Hardware/Software
- Windows 98/XP/7/2000/2003 user - admin
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