I recently started blogging providing information technology education at http://clearlytoomuch.info
- Data Recovery with Altiris and NTBackup
- Drive Imaging with Symantec Ghost
- Experience in implementing WAN, LAN and WLAN
- Experience with Red Hat, Fedora, CentOS, Mandriva Linux, and Ubuntu
- Experience with Windows 9x, Windows 2000Pro, Windows XP (Pro, Home)
- Experience with Windows Vista, Windows 7
- Experience with Windows 7 Enterprise
- Experience with Virtual Machine, OpenVZ, XEN
- Experience with HTML, CSS, Wordpress
- Experience with Social Media - Twitter, Facebook, and Google+
- Experience with Microsoft Visual Studio
- Experience with Database Design
- Install POS (Point of Sales) equipment
- Microsoft Word, Excel, Access, PowerPoint, Outlook Troubleshooting
- Experience working with Microsoft Office 2003/2007/2010
- Palm PDA, Smartphone (Android) Blackberry Software (RIM) Troubleshooting
- Remote Assistance with Windows Remote Desktop, RealVNC, and UltaVNC
- Windows 2003, 2008 Server Active Directory
Sloan's Computer Consulting Lexington, KY 2003-Current
Information Systems Technical Analysis Desktop Support
¨ Worked multiple 1099 contract positions providing support via e-mail, remote, phone, and in person for many individuals and firms including Delta Computer Group, Getronics, Ford Motor Company, Barbeau Enterprises, Holiday Inn, Go2ITGroup, QualXServ, Dillard’s Department Store, and Aamco Transmission’s.
¨ Troubleshot and resolved issues for Windows 9x / 2000 / XP / Vista / 7 based computers and MS Office as well as Red Hat, Fedora, CentOS, and Linux.
¨ Assisted with resolution of issues relating to Windows Server Active Directory and Windows Remote Desktop.
¨ Setup, tuned, and troubleshot wired and wireless networks.
¨ Setup, and troubleshot desktop and network printers.
¨ Setup Desktop, Laptop, Servers, and Smartphones.
¨ Support LAN and WAN.
¨ Punched down and ran Cat-5 network cabling.
¨ Installed, setup, and troubleshot Point of Sale equipment and interfaces.
¨ Deployed and migrating of software and hardware.
¨ Troubleshot software such as Microsoft Office products, Web Browsing issues.
¨ Performed virus, malware removals, data backup and recovery.
¨ Utilized Norton Ghost image recovery and deployments.
¨ Upgrade or replace batteries, CPU, system boards, hard drives, memory, monitors, NIC, power supplies, sound cards, system boards, and video cards.
¨ Palm PDA, Smartphone (Android), Apple(iOS), Blackberry Software (RIM) Troubleshooting.
¨ Troubleshot connectivity issues - DCHP,DNS, TCP/IP.
¨ Establish Social Media profiles and presence.
¨ Educate users of dos/don't of web surfing and internet security.
¨ Installation and configuration of system security features such as firewalls, and anti-virus.
Environment: CAT-5, NID, DSL, Norton Ghost, Networks, Wireless Networks, Remote Desktop, VNC, Windows Server 2003/2008, Active Diectory, Linux, CentOS, Fedora, Red Hat, MS Office, Windows 9x / 2000 / XP / Vista / 7,
EchoSat Communications Lexington, KY October 2005-March 2006
Helpdesk Desktop Support
¨ Worked Helpdesk in the Network Operations Data Center.
¨ Provided phone and remote support for the company’s clients throughout the United States.
¨ Provided correct and accurate specifications for pointing of satellite dishes to technicians in the field for X.25 protocol, Wildblue Satellite, and Surfbeam Satellite.
¨ Answered phones, entered information into database and package shipments of equipment.
¨ Performed Tape Backups.
¨ Troubleshot remote information systems and provided solutions for customer connectivity issues.
¨ Entered customer issues into a ticketing system and assist in providing resolution.
Environment: Tape Backup, Sun Microsystems, UltraVNC, X.25 protocol, Wildblue Satellite, Surfbeam Satellite, UPS WorldShip, Windows XP
Apex Systems Inc. Atlanta, GA March 2005-October 2005
Information Technology Contractor for Unisys Corporation and Ashland Inc.
¨ Deployed, implemented, and migrated near 1000 computers from Windows 9x and 2000 to Windows XP and 2003.
¨ Performed Data Backups and recovery using Altiris Recovery Solution Agent.
¨ Provided technical support and adapted to each users’ needs and requests.
¨ Traveled to other branches of the company to assist in the resolution of problems, train employees, and teach software.
¨ Hardware/software break/fix.
¨ Utilized Norton Ghost in image recoveries and backups.
¨ Supervised a staff of three technicians as the lead technician.
¨ Supported hardware and software installs and provided troubleshooting via phone, e-mail, in person, and remotely.
¨ Utilized and worked with Altiris Recovery Solution Agent, Crystal Reports, Hummingbird Exceed 9, IXOS Software AgeCon Clients, Kronos Time Manager, Lotus Easy Sync Pro, Lotus Notes, Network Viewer, Remote Desktop, SAP AGSAP Front End 6.40, Symantec Anti-Virus, and Symantec Ghost.
Environment: Altiris Recovery Solution Agent, Crystal Reports, Hummingbird Exceed 9, IXOS Software AgeCon Clients, Kronos Time Manager, Lotus Easy Sync Pro, Lotus Notes, MS Office, Minitab 14, Network Viewer, Remote Desktop, SAP AGSAP Front End 6.40, Symantec Anti-Virus, Norton Ghost, Windows 9x, 2000, XP, 2003. Blackberry support.
- CompTia A+ Certified IT Technician: May 2007
- CompTia Network + Certification: June 2007
¨ Active Directory
¨ AgeCon Clients
¨ Altiris Recovery Solution Agent
¨ Crystal Reports
¨ Hummingbird Exceed 9
¨ IXOS Software
¨ Kronos Time Manager
¨ Lotus Easy Sync Pro
¨ Lotus Notes
¨ Minitab 14
¨ MS Office
¨ Network Viewer
¨ Norton Ghost
¨ Red Hat
¨ Remote Desktop
¨ SAP AGSAP Front End 6.40
¨ Sun Microsystems
¨ Surfbeam Satellite
¨ Symantec Anti-Virus
¨ Symantec Ghost
¨ Tape Backup
¨ UPS WorldShip
¨ Wildblue Satellite
¨ Windows 9x / 2000 / XP / Vista / 7
¨ Windows Server
¨ Wireless Networks
¨ X.25 protocol
- Information Technology
- Android user
- Cloud Computing
- Virtual Private Servers
- Computer Tech Support
- Computer Tech Analyst
- Computer Consulting - Hardware/Software
- Windows 98/XP/7/2000/2003 user - admin
- Lexington-Fayette Urban County GovernmentMicroComputer Support Specialist, 2012 - present
- Sloan Computer ConsultingComputer Support and Analyst Contractor, 2003 - present
- UnisysComputer Tech, 2005 - 2005
- Apex Systems IncComputer Consultant, 2005 - 2005
- EchoSatHelp Desk, 2005 - 2006
US: California pot crackdown targets large dispensaries
Federal prosecutors say a new crackdown focuses on California pot dispensaries that have large operations or are close to areas with childre
How To Ensure Your Employer Links Are Correct In Facebook | LogicBlogger
Last year I made a post on one of my other blogs about the extremely annoying problem with the employer links in Facebook personal profiles.
Boost Your WiFi Signal Using Only a Beer Can : Discovery Channel
I love a good hack, especially one that requires me to throw back a cold one before hand (or during). This simple wifi boost has actually b
40% of Tablet and Smartphone Owners Use Them While Watching TV | Nielse...
American consumers are increasingly connected, and our recent survey shows they are increasingly multimedia multitasking.
Brooklyn Band Ghost Beach Launches Ad Campaign That Encourages Fans To P...
TechCrunch is a leading technology media property, dedicated to obsessively profiling startups, reviewing new Internet products, and breakin
Microsoft really wants students to use Office 365, offers 6 months free ...
Microsoft has launched a new campaign to hook students on Office 365 University by offering up six months of the service and an extra 20GB o
Two Drug Busts Made the FBI Think Insane Clown Posse Fans Were a Gang Th...
All it took were two drug arrests in Utah to turn the Juggalos from much-ridiculed Insane Clown Posse fans into a nationwide gang threat.
I used Google Glass: the future, with monthly updates
The frosted-glass doors on the 11th floor of Google’s NYC headquarters part and a woman steps forward to greet me. This is an otherwise norm
A little of the Kentucky celebration after winning the national title | ...
A little of the Kentucky celebration after winning the national title
'Damn You Autocorrect' Exposes 10 Funniest Love Fails
Damn You Autocorrect shares the biggest love texting fails in preparation for Valentine's Day. Heartbreak and hilarity ensue.
Willie Nelson on smoking marijuana: "Now, we can go to Colorado"
Coming up soon, "Piers Morgan Tonight" welcomes one of the most iconic and well-respected musicians in the history of the industry, 10-time
Which Carrier's iPhone 4S Will Be the Fastest? [MAP]
To find out which cellular carrier will provide the fastest iPhone 4S service in the U.S., OpenSignalMaps gathered data from 46,600 speed te