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Kate Nasser
Works at CAS, Inc.
Attended Fairleigh Dickinson University
Lived in NY/NJ
3,333 followers|440,810 views
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Kate Nasser

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NEW> Leadership Emotion Radar: Leaders, Honor These 12 Employee Emotional Needs to Fully Engage Them!  Insight fr The People Skills Coach™.

#leadership   #employeeengagement   #emotionalintelligence   #peopleskills  
Leadership Emotion Radar: Leaders especially analytic & technical ones must remember to honor these employee emotional needs. Fr The People Skills Coach™.
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Sharing!! +Kate Nasser !
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Kate Nasser

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Let's take today --- all the way!  ~Kate Nasser, The People Skills Coach™

#quote   #quotes   #inspiration   #motivation   #leadership   #employeeenggement  
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Kate Nasser
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Customer Service  - 
 
NEW> As a customer, do you find you must get upset/angry to get action? Are businesses driving you to get angry or walk away? THOUGHTS?
Don't just focus on angry customers. Reverse customer experience strategy & make sure you retain calm customers too. Video fr The People Skills Coach™.
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Kate Nasser
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Chat Topics - Twitter & Hangouts  - 
 
RECAP of today's #Peopleskills  global Twitter chat on the topic of #HAPPINESS    It was a busy insightful convo. THX to all of you. 
Today Aug 30, 2015 in People Skills global Twitter chat (#peopleskills) we explored Happiness in Life and at Work. JOIN us each Sun. 10amET for diverse topics of human interaction. Host: Kate Nasser, The People Skills Coach™.
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Sometimes we stuck in today's weeds, but we are looking into creating tomorrow's harvest. So, the future is filled with hopes and hope is everything.

Thank you for sharing! 
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Kate Nasser

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People Skills global Twitter chat will Explore Happiness! JOIN us Sun. Aug. 30th 10amEDT. #Peopleskills  
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You TOTALLY rock +Kate Nasser !! Sharing right now. 
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Kate Nasser

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Nice to see you after a while Kate :)

Thanks for your usual different angles of looking at the same coin :)
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Kate Nasser

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Great reminders from +Jon Mertz 
 
"Although everyone loves and gravitates towards positivity, sometimes things are just not positive. But that doesn’t mean there is no hope." Megan Dougherty
Having a bad day? Don't lose hope. Consider the Stockdale Paradox.
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Kate Nasser
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Tell us your latest!!  - 
 
Pls. HELP CONGRATULATE #Peopleskills  moderator +Chantal Bechervaise  on being on the list of Top #HR  blogs!  Proud of you Chantal!!
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Congrats +Chantal Bechervaise

You deserved it 👏👏👏
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Kate Nasser

Customer Experience  - 
 
Are You Driving Calm Customers Away by Doing This? Short post w/ #video  -- add your thoughts to the list!

#custserv   #cx   #customerservice   #customerexperience   #customersatisfaction  
Don't just focus on angry customers. Reverse customer experience strategy & make sure you retain calm customers too. Video fr The People Skills Coach™.
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I find it intriguing topic as well +Josh Levitt  Not sure it is a planned move. I want to look up if it relates to attention related factors, change resistance or who knows what! :)
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Kate Nasser

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NEW> Customer Service Experience: Are You Driving Your Calm Customers Away?  Short #Video   and list fr Kate Nasser, The People Skills Coach™.

#customerexperience   #customerservice   #contactcenter   #callcenter   #IT   #CX  
Don't just focus on angry customers. Reverse customer experience strategy & make sure you retain calm customers too. Video fr The People Skills Coach™.
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Kate Nasser

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Great post from +Kaylene Mathews 6 Ways to Overcome Obstacles and Build Confidence.  I love #2!!!  
The best ways to overcome obstacles aren't hard, they're simple and anyone can do them. You just have to make the decision that you are in charge, not your obstacles.
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Thanks so much +Kate Nasser !
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Kate Nasser
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Leadership  - 
 
VIRTUAL DISPERSED TEAMS: How to inspire and engage them -- not control them like a remote control.  9 essentials.  What is your #10?
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Thank you +Anna Mamalaki !!
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Education
  • Fairleigh Dickinson University
    MA Organizational Psychology, 1993 - 1998
  • Elmira College
    BS Mathematics
Basic Information
Gender
Female
Story
Tagline
The People Skills Coach™ Turning interaction obstacles into mega business success.
Introduction
Now celebrating 25+ years in business, I infuse every business and its teams with outstanding people skills for superior customer experience, teamwork, and leading change. 

Leaders tap me to increase employee engagement and customer care especially when navigating change. They bring me in to replaces silos with teamwork and turn conflict into collaboration. With my help, your teams can fill the gaps of diversity with business wins!

Please join me and the global community of people skills professionals here on Google+ PeopleSkills community and LinkedIn "People Skills Succeed".

Personally, I have a passion for Latin dancing, music, the arts, theatre and learning.  I love to cook, dance, laugh, and learn.

Kate
Work
Occupation
The People Skills Coach™
Skills
People Skills, Leading Change, Teamwork, Customer Service, Employee Engagement
Employment
  • CAS, Inc.
    Founder/President, 1989 - present
    Management training and consulting firm specializing in people skills for teamwork, leading change, employee engagement, superior customer experience. Keynotes take audience from inspiration to action. View footage on website!
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Previously
NY/NJ
Kate Nasser's +1's are the things they like, agree with, or want to recommend.
Leadership Emotion Radar: 12 Employee Emotional Needs to Honor - Kate Na...
katenasser.com

Leadership Emotion Radar: Leaders especially analytic & technical ones must remember to honor these employee emotional needs. Fr The People

Reverse Customer Experience: Are You Driving Calm Customers Away? - Kate...
katenasser.com

Don't just focus on angry customers. Reverse customer experience strategy & make sure you retain calm customers too. Video fr The People Ski

The Regeneretics Centre for HPT-Transformation and Self Awareness
themooreconsortium.blogspot.com

Many people have asked me why I am not presenting some of the HPT-Transformation seminars and programs next year. The answer is very simple

Huge Business Success & Employee Morale: Opposites or Essential Part...
katenasser.com

Do you see employee morale & huge business success as either/or choice e.g. Amazon? Actually they're essential partners. Tips fr The People

Empathy is the Connection Before the Solution | #business - Kate Nasser
katenasser.com

Empathy is a key to business success. It turns diversity into understanding. It is the connection before the solution. Insights fr The Peopl

Leaders: Nine Chances to Cultivate Employee Maturity | #leadership - Kat...
katenasser.com

Leaders did you ever want to tell employees to grow up? If you want employee maturity sooner, mentor them in these 9 ways. From The People S

Introverts and Extroverts: JOIN People Skills Chat June 21st - Kate Nasser
katenasser.com

JOIN People skills global Twitter chat 6/21 10amET to explore interaction between introverts and extroverts. Host: The People Skills Coach™.

The Right Time is always Right Now
themooreconsortium.blogspot.com

Time is a very difficult thing to grapple with and wrestle to the ground. St Augustine of Hippo was asked ‘What is time?’ and his reply was

15 Ways to Recruit Naturally Great Customer Service Staff #cx - Kate Nasser
katenasser.com

Recruit naturally great customer service staff by hiring these traits. Tips fr The People Skills Coach™ on how to hire friendly & retain gre

How to Convert First Time Customers into Advocates
www.digitalsparkmarketing.com

Can you identify your best customers? Do you know how to convert these customers into advocates for your business? Make this a priority for

11 Habits That Will Make You More Effective - Kaylene Mathews
ksmlifecoaching.com

You spend time and energy doing several things during the day but are you effective? Are you getting the results you want? 11 habits for eff

A Test of Embedding A Facebook Video in a Blogger Post.
bluedogscientific.blogspot.com

A blog about social media, online and digital, business, science and education, research and innovation. Very original content.

The Transformation
themooreconsortium.blogspot.com

"This is all about becoming the person you were DESTINED to be! You need to release the REAL you! That's right! The REAL you, the one that y

Modern Leadership & Teamwork: Be Selfless Not Faceless | #peopleskil...
katenasser.com

Modern leadership requires far more giving & employee engagement. Yet it doesn't mean being faceless. Key differences fr The People Skills C

Ending Toxic Interactions & Relationships: #PeopleSkills Chat Jan. 1...
katenasser.com

JOIN #Peopleskills global Twitter chat Jan 11th to discuss ending toxic interactions, attitudes & relationships Host: Kate Nasser, The Peopl

AmEx poll confirms customer service as revenue source
enterpriseinnovation.net

Most companies appear to be meeting consumer expectations for service but not making extra effort to please their customers

Leaders, Collaborators Are Stronger Than You Think | Kate Nasser | LinkedIn
www.linkedin.com

by Kate Nasser, The People Skills Coach™Today's business environment requires teamwork, collaboration and partnership.As I work with leaders

The Movie In My Mind
themooreconsortium.blogspot.com

The Lion King. I saw the movie when it came out in 1994. I saw the Video! And then the DVD. When I was in Disneyland in Florida in 1998 we w

Bluntness Bombs Out for 6 Logical People Skills Reasons #leadership - Ka...
katenasser.com

Leadership: When leading change, use great communication not bluntness. Being blunt bombs out for 6 logical reasons. Guidance fr The People

Does Sharing Your Feelings with Others Actually Help?
www.psychologytoday.com

Venting our feelings doesn’t always get us the result we expect