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Kate Nasser
Works at CAS, Inc.
Attended Fairleigh Dickinson University
Lived in NY/NJ
3,681 followers|493,213 views
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Kate Nasser

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NEW> Outstanding Patient Experience: Create It Through Caring Communication. Experts weigh in on how! Latest fr Kate Nasser, The People Skills Coach™.

#patientexperience   #healthcare   #medical   #doctor   #nursing   #peopleskills  
Answering questions clearly helps create an outstanding patient experience. Have you taught everyone how to do this? Tips fr The People Skills Coach™.
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Kate Nasser
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Chat Topics - Twitter & Hangouts  - 
 
Our #Peopleskills  global Twitter chat Sun. Feb. 7th explored Rudeness, Manners, and Etiquette.  If you weren't there .. here's a RECAP of what you missed.  Next SUN. Feb. 14th #valentinesday2016  we will discuss Love of Humanity.
Today in People Skills global Twitter chat ( #Peopleskills) we explored rudeness & etiquette. JOIN us each Sunday 10amET/3pmGMT as we discuss diverse topics of human interaction. Host: Kate Nasser, The People Skills Coach(TM).
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Kate Nasser

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How to Stay Positive During a JOB Search. Tips from Chantal Bechervaise, HR Blogger. | Career | Job Hunt


+Chantal Bechervaise 
 
How to Not Get Depressed During a Job Search
One of the most disheartening and unpleasant experiences in life is looking for a new job, whether it’s after being fired from your old job or after you’ve just finished your education. In both cases, you have to be prepared to have many doors slammed in front of your face and many of your job applications swept under the rug. However, that’s not an issue. The real issue is how it affects us and our self-esteem, after being rejected so many times.
#jobsearch   #jobseekers   #career   #careeradvice   #jobhunt   #HR   #humanresources  
“Success consists of going from failure to failure without loss of enthusiasm.” Winston Churchill One of the most disheartening and unpleasant experiences in life is looking for a new job, whethe...
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Thanks so much for sharing +Kate Nasser 
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6 Customer Service Facts for Every Business Every Day! fr +Steve DiGioia 
The foundation of a successful business is based on these 6 customer service facts. Fail to heed them at your own peril!.
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Thanks for sharing this +Kate Nasser 
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Super Customer Experience: Don't imprison your customers in your procedures, processes and scripts!  Build their loyalty through care. Latest fr Kate Nasser, The People Skills Coach™

#customerservice   #customersatisfaction   #customersupport   #customerexperience   #cx   #peopleskills  
Build loyalty w/ customers don't imprison them in your procedures. Super customer experience is not about control. It's about care. The People Skills Coach™
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Kate Nasser
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Chat Topics - Twitter & Hangouts  - 
 
People Skills global Twitter chat RECAP: Overcoming Judgmental & Prejudiced Attitudes. Host: Kate Nasser, The People Skills Coach™ & co-host +Mohini Puranik Hashtag: #Peopleskills  
Today in People Skills global Twitter chat Hashtag: #Peopleskills SUN. Jan. 31st we explored overcoming judgmental prejudiced attitudes. JOIN us each SUN. 10amET/3pGMT for chat. Host: Kate Nasser, The People Skills Coach(TM).
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Thanks +Kate Nasser! I enjoyed the insightful chat. 
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Kate Nasser
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Patient Experience & Healthcare  - 
 
COMMUNITY: How do you define a great patient experience when you are the patient? What do you expect?  Thoughts??
Answering questions clearly helps create an outstanding patient experience. Have you taught everyone how to do this? Tips fr The People Skills Coach™.
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+Kate Nasser​ I am a disabled veteran and I have used the VA healthcare system. The VA has been in the for "waiting lists," many outside and removed from the VA have a notion that waiting lists were at one or two locations. Veterans know that waiting lists are part of the system. Veterans in Columbia SC and Augusta GA were on waiting lists 6-9 or longer in some cases. Veterans did in fact die waiting of colon cancer because there were shortages of either qualified physicians or suites for colonoscopy. Veteran in Phoenix died from prostate cancer waiting to see a urologist. What was not well-covered in the media was all VA hospitals have budgeted funds for non - VA providers. The senior management opted to deny requests for services provided at their hospital. Why would senior executives deny healthcare treatment to a sick veteran? It is all about money. Senior executives are monatarially rewarded when they stay within their budgets. That pot of monies is not returned to the U.S. Treasury but is craft fully reallocated and assigned a "new" number and goes elsewhere to cover shortfalls of other accounts.

These results in a system of smoke and mirrors. The VA touts "Veterans First"...but only after they have their bonus bagged.

I have some "woman problems" and I am using other healthcare options. I got an appointment with a gynecologist. He examined me and said, "I must send you to gynecological oncologist." I have surgery Friday. The differences are more day and night. The VA system is stressful and you need to run a gauntlet with misinformation because it is "not my job" to know accurate information. At the "civilian" there was a greeter just inside the door wanting to help. There were escorts to move you to next stop. Pre-operative services were co-located conveniently for the patient to get in and out in reasonable time.

Sorry for the length of post. But I believe I am in Nirvana!
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For Customer Loyalty, Prevent the Question Mark in the Customers' Minds! Clear steps fr Kate Nasser, The People Skills Coach™. | Customer Experience | Trust

#customerservice   #customerloyalty   #customersatisfaction   #customerexperience   #peopleskills  
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Kate Nasser

Customer Loyalty  - 
 
Signs that you're imprisoning your customers, not creating Customer Loyalty! Give them a get-out-jail free card!! 
Build loyalty w/ customers don't imprison them in your procedures. Super customer experience is not about control. It's about care. The People Skills Coach™
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Kate Nasser

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Rudeness & Etiquette is our People Skills global Twitter chat topic #Peopleskills  Feb. 7th 10amET/3pmGMT. JOIN us to discuss these challenges in today's world.
Has rudeness conquered etiquette as the new norm around the globe? JOIN The People Skills Coach™ in #Peopleskills global Twitter chat Feb. 7th 10amET/3pmGMT
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There's No "ME" in Leadership by +Sybil Stershic Thx Sybil for quoting my views on overactive egos in leadership. Grateful, Kate Nasser, The People Skills Coach™.

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#leadership   #leadershipdevelopment   #leadershipskills   #peopleskills   #emotionalintelligence   #employeeengagement  
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Kate Nasser

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NEW> Use Leadership Influence Not Manipulation and here's Kate Nasser, The People Skills Coach™ explaining the key difference. Use this checklist.

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#leadership   #leadershipdevelopment   #leadershipskills   #peopleskills   #management   #employeeengagement   #integrity  
Do you see leadership influence as manipulation? It isn't. It inspires & ignites diverse views. It awakens & explores. Insight fr The People Skills Coach™.
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In her circles
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Have her in circles
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Eva Y Chen's profile photo
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SreyRam Kuy's profile photo
Gin Khup's profile photo
Anne Leong's profile photo
Kris Plantrich's profile photo
Billy Selekane's profile photo
Papaya Ndiko's profile photo
sakan real estate's profile photo
Education
  • Fairleigh Dickinson University
    MA Organizational Psychology, 1993 - 1998
  • Elmira College
    BS Mathematics
Basic Information
Gender
Female
Story
Tagline
The People Skills Coach™ Turning interaction obstacles into mega business success.
Introduction
Now celebrating 25+ years in business, I infuse every business and its teams with outstanding people skills for superior customer experience, teamwork, and leading change. 

Leaders tap me to increase employee engagement and customer care especially when navigating change. They bring me in to replaces silos with teamwork and turn conflict into collaboration. With my help, your teams can fill the gaps of diversity with business wins!

Please join me and the global community of people skills professionals here on Google+ PeopleSkills community and LinkedIn "People Skills Succeed".

Personally, I have a passion for Latin dancing, music, the arts, theatre and learning.  I love to cook, dance, laugh, and learn.

Kate
Work
Occupation
The People Skills Coach™
Skills
People Skills, Leading Change, Teamwork, Customer Service, Employee Engagement
Employment
  • CAS, Inc.
    Founder/President, 1989 - present
    Management training and consulting firm specializing in people skills for teamwork, leading change, employee engagement, superior customer experience. Keynotes take audience from inspiration to action. View footage on website!
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Previously
NY/NJ
Kate Nasser's +1's are the things they like, agree with, or want to recommend.
Outstanding Patient Experience: Create Through Communication | #peoplesk...
katenasser.com

Answering questions clearly helps create an outstanding patient experience. Have you taught everyone how to do this? Tips fr The People Skil

Leadership Influence vs. Manipulation | #peopleskills - Kate Nasser
katenasser.com

Do you see leadership influence as manipulation? It isn't. It inspires & ignites diverse views. It awakens & explores. Insight fr The People

Conquer Listening Barriers: Unstick from Keywords | #peopleskills - Kate...
katenasser.com

Conquer listening barriers, esp, the hidden barrier of getting stuck on keywords. 3 steps fr The People Skills Coach™ | Leadership Customer

Be Resourceful Not Lucky Part II - Kate Nasser
katenasser.com

Be resourceful to thrive in change. It is agility in action & keeps you vital & relevant. Actionable steps to be resourceful fr The People S

The Wake of a Ship
themooreconsortium.blogspot.com

Are we truly, 100% in the NOW? Time itself is very much like the course of a ship in the ocean. When you look at a ship you can see the wake

7 Ego Actions That Stifle Leadership Teamwork & Service | #peopleski...
katenasser.com

Egos clash in the workplace or sometimes leave one-way scars. Check this list of ego actions to see which are causing harm. The People Skill

Workplace Personality Conflicts: Seek Results Not Revenge | #leadership ...
katenasser.com

Differing views can fuel success; workplace personality conflicts stifle it. How well are your teams doing? Leadership checklist fr The Peop

Leadership Beliefs: Are Yours Helping You Lead? - Kate Nasser
katenasser.com

What leaders believe directly impacts how they lead. Are your leadership beliefs serving you & your teams? Insight & checklist fr The People

Han Solo's Secrets to Informal Leadership
www.thoughtleadersllc.com

Han Solo never wanted to be in the spotlight as THE hero but he always got the job done. He can teach you how to be direct, take risks, and

Does Anyone Really Own the Truth? You?
breaktheframe.com

We like to think that the truth is objective and non-negotiable but that's not always the case. It's hard to claim to own the truth when fac

Intuitive Leadership: How Non-Intuitive Leaders Lead Intuitive Employees...
katenasser.com

Intuitive Leadership: Ways non-intuitive leaders can lead and benefit from intuitive employees. Insight fr The People Skills Coach™. | Emplo

Employee Insight: 12 Reasons Leaders Communicate Poorly | #leadership - ...
katenasser.com

Important employee Insight: Reasons why leaders communicate poorly. Must read leadership communication checklist via The People Skills Coach

Celebrating Small Wins w/ Others: Join #Peopleskills Chat Dec. 6th 10amE...
katenasser.com

Leaders & managers, do you have culture of celebrating small wins? JOIN The People Skills Coach™ & community in #Peopleskills global Twitter

Moderation Doesn't Mean Mediocrity | #Leadership - Kate Nasser
katenasser.com

6 tips fr The People Skills Coach™ to tap the tangible power of moderation that engages employees, counterbalances forces, reduces risk, & s

Travel Learning Open-Mindedness: JOIN #Peopleskills Chat Nov. 22 - Kate ...
katenasser.com

Travel learning open-mindedness is our #peopleskills global Twitter chat topic Nov. 22nd 10amET. JOIN The People Skills Coach™ to explore th

Team Building Across Generations – Proven Approach | #leadership - Kate ...
katenasser.com

Here's a proven approach fr The People Skills Coach™ to team building across generations. Let youthful energy & mature experience increase i

Customer Service People Skills Timing: How to Sharpen Yours - Kate Nasser
katenasser.com

How is your customer service people skills timing? Improve it with these 4 steps fr The People Skills Coach™, | Customer Experience | Emotio

Leadership Reawakening: People Not Processes Create & Innovate - Kat...
katenasser.com

Leaders, is your organization process driven. Even addicted to process? Launch a leadership reawakening. Ignite and engage employee innovati

People Leadership: 10 Things to Do Now to Lead Better Tomorrow - Kate Na...
katenasser.com

How are your people leadership skills? Here's a list of essential things to do now to be better leader tomorrow. From Kate Nasser, THe Peopl

Experienced Leaders: What Can You Still Discover? | #leadership #peoples...
katenasser.com

Experienced leaders don't have to become jaded. Add to this long list of what you can still discover! Leadership fr Kate Nasser, The People