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Kate Nasser
Works at CAS, Inc.
Attended Fairleigh Dickinson University
Lived in NY/NJ
2,205 followers|114,974 views
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Kate Nasser
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Tell us your latest!!  - 
 
Please welcome our newest member +Shawn Rogers from Ottawa, Canada!  Shawn tell us  a bit about yourself and your interest in #peopleskills  !
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Welcome +Shawn Rogers


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People Skills & Leadership: The Secret Within Every Great Communicator   #peopleskills

http://katenasser.com/people-skills-great-communication-motivation-secret/
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Thanks for the share +Khalid Abdulla and all your support +Hoda Maalouf 
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Kate Nasser

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Leadership: Contentment is not the end of ambition. It's necessary celebration to re-energize for the next set of hurdles. Engage employees through it!
Leaders, contentment is not a lack of ambition. It is necessary celebration before the next hurdle. Focus on it to engage employees.
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Kate Nasser
owner

Tell us your latest!!  - 
 
I am working on my first book and realize that +Chantal Bechervaise advice to just write and write AND then go back and consider formatting etc... is brilliance!  Thanks Chantal.  
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Thanks for your feedback +Dave Moore and everyone's encouragement!!
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Kate Nasser
owner

Chat Topics - Twitter & Hangouts  - 
 
Our #Peopleskills  Twitter chat this Sunday April 20th 10am EDT is on the TOPIC: The Strength and Space of Grace in Our Lives.  JOIN us to explore GRACE in all its diverse meanings.  Here's more info. SUGGEST questions in advance if you like!
What is the strength of grace in our lives? JOIN #peopleskills global Twitter chat to explore grace in all its meanings. Host: The People Skills Coach™.
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#Peopleskills: What is the Secret Motivation Within Every Great Communicator?   GUESS before you read this post ...

http://katenasser.com/people-skills-great-communication-motivation-secret/
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Kate Nasser

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Leadership: Do you think optimism is dreamy-eyed nonsense?  Think again!
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SOCIAL MEDIA QUESTION:  Anybody know why when I post one of my blog posts  here in Google+ profile or communities, G+ doesn't pick up the image I've selected for the post. Instead, it only shows the image at the bottom -- People Skills Energy Bar?   When I post the same blog posts in LinkedIn or FB, it detects all the images in the blog post and lets me choose which one to display?
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TY +Hoda Maalouf   I didn't know how to report it.  Great help. Appreciate it.
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Kate Nasser
owner

Chat Topics - Twitter & Hangouts  - 
 
Our #Peopleskills  Twitter chat today was on "The Strength and Space of Grace". Here's a sampling of the wonderful insights shared. THX +Chantal Bechervaise for the gr8 topic/Qs and to +Thomas Rhodes for moderating. #leadership   #career  
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+Kate Nasser your welcome anytime.
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Here's a true story of an upscale brand w/ great customer service reputation showing that they care more about procedures than they do initiative and advocating for the customer!  What would you advise them to do?
Leaders, true customer experience leadership breeds employee initiative even empowerment. Hold the reins too tightly & loyalty to your brand suffers.
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People
Have her in circles
2,205 people
Larry Hussey's profile photo
Brian Vickery's profile photo
Renita D Terry's profile photo
Aditya Saputra's profile photo
Tanveer Naseer's profile photo
Tara R. Alemany's profile photo
Pamela Jacob's profile photo
Work
Occupation
The People Skills Coach™
Skills
People Skills, Leading Change, Teamwork, Customer Service, Employee Engagement
Employment
  • CAS, Inc.
    Founder/President, 1989 - present
    Management training and consulting firm specializing in people skills for teamwork, leading change, employee engagement, superior customer experience. Keynotes take audience from inspiration to action. View footage on website!
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Previously
NY/NJ
Story
Tagline
The People Skills Coach™ Turning interaction obstacles into interpersonal success in business.
Introduction
Now celebrating 25th year in business, I infuse every business and its teams with outstanding people skills for superior customer experience, teamwork, and leading change. 

Leaders tap me to increase employee engagement and customer care. They bring me in to replaces silos with teamwork and turn conflict into collaboration. With my help, your teams can fill the gaps of diversity with business wins!

Please join me and the global community of people skills professionals here on Google+ PeopleSkills community and LinkedIn "People Skills Succeed".

Personally, I have a passion for Latin dancing, music, the arts, theatre and learning.  I love to cook, dance, laugh, and learn.

Kate
Education
  • Fairleigh Dickinson University
    MA Organizational Psychology, 1993 - 1998
  • Elmira College
    BS Mathematics
Basic Information
Gender
Female
Kate Nasser's +1's are the things they like, agree with, or want to recommend.
Interview Tips for #Leadership Jobs: I vs. We #peopleskills - Kate Nasser
katenasser.com

Here is the real reason interviewers need to hear the word "I" if you want the leadership job. Interview tips fr The People Skills Coach™.

The 25 Worst Customer Service Stories to Train the Best CSRs #custserv -...
katenasser.com

Business owners, leaders, and managers, use customer service stories to sharpen your teams' skills. Here's 25 fr The People Skills Coach™.

LinkedIn's Latest Updates as of February 2014
linkedprospecting.com

LinkedIn’s Latest Updates as of February 2014

A Quote...
quozio.com

Words woo or wound; create bonds not scars.

Improve your Brain Health - Lumosity
www.lumosity.com

Improve your brain health and performance. Build your Personalized Training Program. Enhance memory and attention; Web-based personalized tr

Humility in Leadership: Myths, Fears, and Truths
www.toddnielsen.com

Humble leadership is not what you expect. Being a humble leader, can make you more effective in leading and building trust.

Oprah Winfrey Network: Expert advice on health, relationships and more o...
www.huffingtonpost.com

The Oprah Winfrey Network on Huffington Post provides expert advice on health for both your mind and body, relationships, self empowerment a

The Creative Profit of Illogical Success | Kate Nasser
katenasser.com - written by Kate Nasser

How can creative person turn artistry into profit? Graphic designer and entrepreneur Kimb Tiboni has written Illogical Success to tell you how. Book review.

Logo Design:Buyer Beware!
kimbmansongraphics.blogspot.com

The source file will be generated from the art program in which the logo was created programs such as Adobe Illustrator, InDesign or Corel D

The Future of Social Media for Customer Loyalty
newexperienceeconomy.com

Join 20 leading thinkers as they explore the emerging future of customer experience.

Why Don’t We Let Customer Service Agents Actually Think? by Brian Cantor
www.customermanagementiq.com

Why Don’t We Let Customer Service Agents Actually Think? by Brian Cantor - Customer service leaders repeatedly stress the need to improve

Do You Hear Urgency Before the Yell? | Kate Nasser
katenasser.com - written by Kate Nasser

Managers and teams, do you hear the boss or customer's urgency before the yell? If you want people to communicate calmly, listen in these 5 moments.

Judgment | KateNasser.com
katenasser.com - written by Kate Nasser

Is technology killing customer service in healthcare Has technology removed our reason to care for others. Technology has contributed countless life ...

Has Technology Removed Our Reason to Care? | Kate Nasser
katenasser.com - written by Kate Nasser

Leaders, do your managers & teams let technology remove good judgment & reason? 2 alarming trends to consider. Healthcare, customer service, radiology.

Our Future is Behind Every Customer | Kate Nasser
katenasser.com - written by Kate Nasser

Inspiring the best customer service for over 20 years, Kate Nasser, The People-Skills Coach™ serves up this 9 point call to greatness for leaders & CSRs.

National Customer Service Week - Celebrate People Skills! | Kate Nasser
katenasser.com - written by Kate Nasser

National Customer Service Week - Celebrate People Skills with a Thought for Each Day. Here are 5 of mine & one from Tristan Bishop. Add your best!

How to Handle Irate Customers: Things to Do | CallCenterBestPractices.com
www.callcenterbestpractices.com

We've heard a lot of horror stories from people who work in the call center industry especially from people who were placed in the customer