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Kate Nasser
Works at CAS, Inc.
Attended Fairleigh Dickinson University
Lived in NY/NJ
2,191 followers|112,104 views
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The Strength of Grace is our Topic in People Skills Global Twitter Chat ( #peopleskills  ) this Sunday April 20th, 10am EDT.  What can it do for our individual lives? How does it enhance leadership in the workplace? JOIN us to delve into grace and its many meanings and dimensions. 
What is the strength of grace in our lives? JOIN #peopleskills global Twitter chat to explore grace in all its meanings. Host: The People Skills Coach™.
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Here's a true story of an upscale brand w/ great customer service reputation showing that they care more about procedures than they do initiative and advocating for the customer!  What would you advise them to do?
Leaders, true customer experience leadership breeds employee initiative even empowerment. Hold the reins too tightly & loyalty to your brand suffers.
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Kate Nasser
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Tell us your latest!!  - 
 
Pls. WELCOME our newest member +Abu S.M. Nazem !  Abu, please tell us a bit about yourself and your interest in people skills. #Peopleskills  
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Hmm.. nice way of saying it +Abu S.M. Nazem  A mantra we can all live by!
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Kate Nasser
owner

Discussion  - 
 
WHAT #peopleskills  tip will you offer from your world of experience? Let's create a great list!
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My name is Tiffany 
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Hi  everyone, I'm Kate Nasser. I just joined consultant exchange. I consult on employee engagement, leading change, teamwork and customer service. 25 years and still learning. So glad to be here to learn from all of you.
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good to have you here
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Have her in circles
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Kate Nasser
owner

Tell us your latest!!  - 
 
I am working on my first book and realize that +Chantal Bechervaise advice to just write and write AND then go back and consider formatting etc... is brilliance!  Thanks Chantal.  
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Thanks for your feedback +Dave Moore and everyone's encouragement!!
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Kate Nasser
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Chat Topics - Twitter & Hangouts  - 
 
Our #Peopleskills  Twitter chat this Sunday April 20th 10am EDT is on the TOPIC: The Strength and Space of Grace in Our Lives.  JOIN us to explore GRACE in all its diverse meanings.  Here's more info. SUGGEST questions in advance if you like!
What is the strength of grace in our lives? JOIN #peopleskills global Twitter chat to explore grace in all its meanings. Host: The People Skills Coach™.
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Kate Nasser
owner

Tell us your latest!!  - 
 
Happy Birthday to +Dave Moore  #peopleskills  G+ moderator.  Grateful for all you do Dave. Hope you live it up today! :)
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Definitely save me some fizz :) +Dave Moore 
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Customer Experience Leadership Breeds Initiative Beyond Procedures! A true story illustrates the #CX  greatness possible! From +The People Skills Coach™ 
Leaders, true customer experience leadership breeds employee initiative even empowerment. Hold the reins too tightly & loyalty to your brand suffers.
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Kate Nasser
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Relationships  - 
 
How would you feel if someone said to you: "Let me give you some friendly advice."  Would you expect compliments to follow or something else? 
Offering 'friendly' advice is risky. It is fraught w/ people skills missteps & peril. Insight fr The People Skills Coach™.
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Great reinforcement +Dionne Lew about reviewing our intentions. It's valuable in every aspect of relationships!
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People
Have her in circles
2,191 people
Jim Polarine's profile photo
Tara R. Alemany's profile photo
Allen Klein's profile photo
David Hain's profile photo
CASUDI Caroline Di Diego's profile photo
Aditya Saputra's profile photo
Work
Occupation
The People Skills Coach™
Skills
People Skills, Leading Change, Teamwork, Customer Service, Employee Engagement
Employment
  • CAS, Inc.
    Founder/President, 1989 - present
    Management training and consulting firm specializing in people skills for teamwork, leading change, employee engagement, superior customer experience. Keynotes take audience from inspiration to action. View footage on website!
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Previously
NY/NJ
Story
Tagline
The People Skills Coach™ Turning interaction obstacles into interpersonal success in business.
Introduction
Now celebrating 25th year in business, I infuse every business and its teams with outstanding people skills for superior customer experience, teamwork, and leading change. 

Leaders tap me to increase employee engagement and customer care. They bring me in to replaces silos with teamwork and turn conflict into collaboration. With my help, your teams can fill the gaps of diversity with business wins!

Please join me and the global community of people skills professionals here on Google+ PeopleSkills community and LinkedIn "People Skills Succeed".

Personally, I have a passion for Latin dancing, music, the arts, theatre and learning.  I love to cook, dance, laugh, and learn.

Kate
Education
  • Fairleigh Dickinson University
    MA Organizational Psychology, 1993 - 1998
  • Elmira College
    BS Mathematics
Basic Information
Gender
Female
Kate Nasser's +1's are the things they like, agree with, or want to recommend.
Interview Tips for #Leadership Jobs: I vs. We #peopleskills - Kate Nasser
katenasser.com

Here is the real reason interviewers need to hear the word "I" if you want the leadership job. Interview tips fr The People Skills Coach™.

The 25 Worst Customer Service Stories to Train the Best CSRs #custserv -...
katenasser.com

Business owners, leaders, and managers, use customer service stories to sharpen your teams' skills. Here's 25 fr The People Skills Coach™.

LinkedIn's Latest Updates as of February 2014
linkedprospecting.com

LinkedIn’s Latest Updates as of February 2014

A Quote...
quozio.com

Words woo or wound; create bonds not scars.

Improve your Brain Health - Lumosity
www.lumosity.com

Improve your brain health and performance. Build your Personalized Training Program. Enhance memory and attention; Web-based personalized tr

Humility in Leadership: Myths, Fears, and Truths
www.toddnielsen.com

Humble leadership is not what you expect. Being a humble leader, can make you more effective in leading and building trust.

Oprah Winfrey Network: Expert advice on health, relationships and more o...
www.huffingtonpost.com

The Oprah Winfrey Network on Huffington Post provides expert advice on health for both your mind and body, relationships, self empowerment a

The Creative Profit of Illogical Success | Kate Nasser
katenasser.com - written by Kate Nasser

How can creative person turn artistry into profit? Graphic designer and entrepreneur Kimb Tiboni has written Illogical Success to tell you how. Book review.

Logo Design:Buyer Beware!
kimbmansongraphics.blogspot.com

The source file will be generated from the art program in which the logo was created programs such as Adobe Illustrator, InDesign or Corel D

The Future of Social Media for Customer Loyalty
newexperienceeconomy.com

Join 20 leading thinkers as they explore the emerging future of customer experience.

Why Don’t We Let Customer Service Agents Actually Think? by Brian Cantor
www.customermanagementiq.com

Why Don’t We Let Customer Service Agents Actually Think? by Brian Cantor - Customer service leaders repeatedly stress the need to improve

Do You Hear Urgency Before the Yell? | Kate Nasser
katenasser.com - written by Kate Nasser

Managers and teams, do you hear the boss or customer's urgency before the yell? If you want people to communicate calmly, listen in these 5 moments.

Judgment | KateNasser.com
katenasser.com - written by Kate Nasser

Is technology killing customer service in healthcare Has technology removed our reason to care for others. Technology has contributed countless life ...

Has Technology Removed Our Reason to Care? | Kate Nasser
katenasser.com - written by Kate Nasser

Leaders, do your managers & teams let technology remove good judgment & reason? 2 alarming trends to consider. Healthcare, customer service, radiology.

Our Future is Behind Every Customer | Kate Nasser
katenasser.com - written by Kate Nasser

Inspiring the best customer service for over 20 years, Kate Nasser, The People-Skills Coach™ serves up this 9 point call to greatness for leaders & CSRs.

National Customer Service Week - Celebrate People Skills! | Kate Nasser
katenasser.com - written by Kate Nasser

National Customer Service Week - Celebrate People Skills with a Thought for Each Day. Here are 5 of mine & one from Tristan Bishop. Add your best!

How to Handle Irate Customers: Things to Do | CallCenterBestPractices.com
www.callcenterbestpractices.com

We've heard a lot of horror stories from people who work in the call center industry especially from people who were placed in the customer