Thank you for sharing!
- Fairleigh Dickinson UniversityMA Organizational Psychology, 1993 - 1998
- Elmira CollegeBS Mathematics
Leaders tap me to increase employee engagement and customer care especially when navigating change. They bring me in to replaces silos with teamwork and turn conflict into collaboration. With my help, your teams can fill the gaps of diversity with business wins!
Please join me and the global community of people skills professionals here on Google+ PeopleSkills community and LinkedIn "People Skills Succeed".
Personally, I have a passion for Latin dancing, music, the arts, theatre and learning. I love to cook, dance, laugh, and learn.
- CAS, Inc.Founder/President, 1989 - presentManagement training and consulting firm specializing in people skills for teamwork, leading change, employee engagement, superior customer experience. Keynotes take audience from inspiration to action. View footage on website!
Leadership Emotion Radar: 12 Employee Emotional Needs to Honor - Kate Na...
Leadership Emotion Radar: Leaders especially analytic & technical ones must remember to honor these employee emotional needs. Fr The People
Reverse Customer Experience: Are You Driving Calm Customers Away? - Kate...
Don't just focus on angry customers. Reverse customer experience strategy & make sure you retain calm customers too. Video fr The People Ski
The Regeneretics Centre for HPT-Transformation and Self Awareness
Many people have asked me why I am not presenting some of the HPT-Transformation seminars and programs next year. The answer is very simple
Huge Business Success & Employee Morale: Opposites or Essential Part...
Do you see employee morale & huge business success as either/or choice e.g. Amazon? Actually they're essential partners. Tips fr The People
Empathy is the Connection Before the Solution | #business - Kate Nasser
Empathy is a key to business success. It turns diversity into understanding. It is the connection before the solution. Insights fr The Peopl
Leaders: Nine Chances to Cultivate Employee Maturity | #leadership - Kat...
Leaders did you ever want to tell employees to grow up? If you want employee maturity sooner, mentor them in these 9 ways. From The People S
Introverts and Extroverts: JOIN People Skills Chat June 21st - Kate Nasser
JOIN People skills global Twitter chat 6/21 10amET to explore interaction between introverts and extroverts. Host: The People Skills Coach™.
15 Ways to Recruit Naturally Great Customer Service Staff #cx - Kate Nasser
Recruit naturally great customer service staff by hiring these traits. Tips fr The People Skills Coach™ on how to hire friendly & retain gre
How to Convert First Time Customers into Advocates
Can you identify your best customers? Do you know how to convert these customers into advocates for your business? Make this a priority for
11 Habits That Will Make You More Effective - Kaylene Mathews
You spend time and energy doing several things during the day but are you effective? Are you getting the results you want? 11 habits for eff
A Test of Embedding A Facebook Video in a Blogger Post.
A blog about social media, online and digital, business, science and education, research and innovation. Very original content.
Modern Leadership & Teamwork: Be Selfless Not Faceless | #peopleskil...
Modern leadership requires far more giving & employee engagement. Yet it doesn't mean being faceless. Key differences fr The People Skills C
Ending Toxic Interactions & Relationships: #PeopleSkills Chat Jan. 1...
JOIN #Peopleskills global Twitter chat Jan 11th to discuss ending toxic interactions, attitudes & relationships Host: Kate Nasser, The Peopl
AmEx poll confirms customer service as revenue source
Most companies appear to be meeting consumer expectations for service but not making extra effort to please their customers
Leaders, Collaborators Are Stronger Than You Think | Kate Nasser | LinkedIn
by Kate Nasser, The People Skills Coach™Today's business environment requires teamwork, collaboration and partnership.As I work with leaders
Bluntness Bombs Out for 6 Logical People Skills Reasons #leadership - Ka...
Leadership: When leading change, use great communication not bluntness. Being blunt bombs out for 6 logical reasons. Guidance fr The People
Does Sharing Your Feelings with Others Actually Help?
Venting our feelings doesn’t always get us the result we expect