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Kate Nasser
Works at CAS, Inc.
Attended Fairleigh Dickinson University
Lived in NY/NJ
2,945 followers|373,130 views
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Defensive Reactions to Feedback: The Folly of Being Defensive Especially w/ Delivering Ultimate Customer Service!  The critical fix from Kate Nasser, The People Skills Coach™.

#custserv   #customerservice   #customerexperience   #peopleskills   #teamwork   #leadership   #management  
Defensiveness in business -- especially in customer service -- reduces trust and your brand. The critical fix fr Kate Nasser, The People Skills Coach™.
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GUIDELINES that Google will use to assess if your website is MOBILE friendly!  I think http://katenasser.com is ready. REQUEST: Would you test it from  your mobile device and let me know if it comes up in mobile format?

#mobilegeddon   #mobilefriendly  
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Kate Nasser
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Chat Topics - Twitter & Hangouts  - 
 
SUNDAY's #Peopleskills  global Twitter chat is on Social Networking People Skills. +Chantal Bechervaise is hosting in my absence. Please JOIN her and others from around the globe 10am EDT this Sunday April 26th for this HOT topic!

http://katenasser.com/social-networking-people-skills-business/
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DEFENSIVENESS: The Folly of Being Defensive in Business!  

Where does defensiveness come from and how can each person prevent being that way? THOUGHTS?   #peopleskills  
Defensiveness in business -- especially in customer service -- reduces trust and your brand. The critical fix fr Kate Nasser, The People Skills Coach™.
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Energize Your Leadership - the NEW book by key #Leadership  authors BUY on Amazon.com http://goo.gl/J6bfQt  
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Leading by example! We love it.
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Kate Nasser
owner

Chat Topics - Twitter & Hangouts  - 
 
Read the insights you missed today! > People Skills Global Twitter Chat RECAP (#peopleskills) on "Boundaries & Respect" with me, my co-host +Dave Moore and insightful chatters!

#changeyourlife   #change   #management   #success   #respect   #trust   #peopleskills  
Today, April 19th, 2015 in People Skills global Twitter chat Hashtag: #peopleskills we explored "Respecting Boundaries." Host: Kate Nasser, The People Skills Coach™ & Today's co-host, Dave Moore. JOIN us each Sunday 10am ET.
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Excellent +Kate Nasser !! I am sharing!  Have a fabulous day my friend!
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Kate Nasser

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Respect & Boundaries: People Skills global Twitter chat RECAP. Host Kate Nasser, The People Skills Coach™ & today's co-host +Dave Moore 
Today, April 19th, 2015 in People Skills global Twitter chat Hashtag: #peopleskills we explored "Respecting Boundaries." Host: Kate Nasser, The People Skills Coach™ & Today's co-host, Dave Moore. JOIN us each Sunday 10am ET.
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Have her in circles
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Kate Nasser
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Inspiration/Quotes  - 
 
Always be a first-rate version of yourself not a second-rate version of somebody else. ~Judy Garland #quotes  
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Love this quote! +Kate Nasser 
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Kate Nasser

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Social Networking People Skills: Much needed in for digital communication. Hot topic fr Kate Nasser, The People Skills Coach™, co-host +Chantal Bechervaise  and the people skills community for this Sunday's #Peopleskills    global Twiter chat 10amEDT April 26th.
Social networking takes more than social media. JOIN People Skills global Twitter chat (#peopleskills) April 26 10am EDT to explore beyond the media!
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Thank you +Kate Nasser!! I am looking forward to it! :)
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Kate Nasser
owner

Tell us your latest!!  - 
 
Pls. WELCOME our new member +Senen Liriano   Senen tell us a bit about yourself and your interest in #Peopleskills  
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Aloha +Senen Liriano. Welcome to the #PeopleSkills  community. 
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Kate Nasser

Discussion  - 
 
Customer Come For This & Leave Because ... Short post w/ key reminders!
In the complex world of business, there are some simple truths about customers. When we put a laser focus on them, we can achieve anything. When it comes to attracting and retaining customers, here are the simple facts.Customers come for ... A great product that meets their needs and leave when the product doesn't hit the mark. To get them back, listen to their feedback! For a treat or reward and leave when being with us is nothing special. To ke...
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Kate Nasser

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Dream, envision, and act! Great inspiration from +Cynthia Bazin 
 
Dream. Believe. Take Action. Make Adjustments as Needed. #Achieve! ★ You can do it! ★ 
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People
Have her in circles
2,945 people
GS BAINS's profile photo
Saint Solomon's profile photo
Jersyka Morganna's profile photo
Get Inspired's profile photo
Tim Utzig's profile photo
MMSVISION's profile photo
Beth Nicoletto's profile photo
Stosh D. Walsh's profile photo
Kris Gradz's profile photo
Education
  • Fairleigh Dickinson University
    MA Organizational Psychology, 1993 - 1998
  • Elmira College
    BS Mathematics
Basic Information
Gender
Female
Story
Tagline
The People Skills Coach™ Turning interaction obstacles into interpersonal success in business.
Introduction
Now celebrating 25th year in business, I infuse every business and its teams with outstanding people skills for superior customer experience, teamwork, and leading change. 

Leaders tap me to increase employee engagement and customer care. They bring me in to replaces silos with teamwork and turn conflict into collaboration. With my help, your teams can fill the gaps of diversity with business wins!

Please join me and the global community of people skills professionals here on Google+ PeopleSkills community and LinkedIn "People Skills Succeed".

Personally, I have a passion for Latin dancing, music, the arts, theatre and learning.  I love to cook, dance, laugh, and learn.

Kate
Work
Occupation
The People Skills Coach™
Skills
People Skills, Leading Change, Teamwork, Customer Service, Employee Engagement
Employment
  • CAS, Inc.
    Founder/President, 1989 - present
    Management training and consulting firm specializing in people skills for teamwork, leading change, employee engagement, superior customer experience. Keynotes take audience from inspiration to action. View footage on website!
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Previously
NY/NJ
Kate Nasser's +1's are the things they like, agree with, or want to recommend.
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Can you identify your best customers? Do you know how to convert these customers into advocates for your business? Make this a priority for

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The Transformation
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Modern Leadership & Teamwork: Be Selfless Not Faceless | #peopleskil...
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Modern leadership requires far more giving & employee engagement. Yet it doesn't mean being faceless. Key differences fr The People Skills C

Ending Toxic Interactions & Relationships: #PeopleSkills Chat Jan. 1...
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JOIN #Peopleskills global Twitter chat Jan 11th to discuss ending toxic interactions, attitudes & relationships Host: Kate Nasser, The Peopl

AmEx poll confirms customer service as revenue source
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Most companies appear to be meeting consumer expectations for service but not making extra effort to please their customers

Leaders, Collaborators Are Stronger Than You Think | Kate Nasser | LinkedIn
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by Kate Nasser, The People Skills Coach™Today's business environment requires teamwork, collaboration and partnership.As I work with leaders

The Movie In My Mind
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The Lion King. I saw the movie when it came out in 1994. I saw the Video! And then the DVD. When I was in Disneyland in Florida in 1998 we w

Bluntness Bombs Out for 6 Logical People Skills Reasons #leadership - Ka...
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Leadership: When leading change, use great communication not bluntness. Being blunt bombs out for 6 logical reasons. Guidance fr The People

Does Sharing Your Feelings with Others Actually Help?
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Venting our feelings doesn’t always get us the result we expect

Interview Tips for #Leadership Jobs: I vs. We #peopleskills - Kate Nasser
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Here is the real reason interviewers need to hear the word "I" if you want the leadership job. Interview tips fr The People Skills Coach™.

The 25 Worst Customer Service Stories to Train the Best CSRs #custserv -...
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Business owners, leaders, and managers, use customer service stories to sharpen your teams' skills. Here's 25 fr The People Skills Coach™.

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LinkedIn’s Latest Updates as of February 2014

A Quote...
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Words woo or wound; create bonds not scars.

Improve your Brain Health - Lumosity
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Improve your brain health and performance. Build your Personalized Training Program. Enhance memory and attention; Web-based personalized tr

Humility in Leadership: Myths, Fears, and Truths
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Humble leadership is not what you expect. Being a humble leader, can make you more effective in leading and building trust.

Oprah Winfrey Network: Expert advice on health, relationships and more o...
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The Oprah Winfrey Network on Huffington Post provides expert advice on health for both your mind and body, relationships, self empowerment a

The Creative Profit of Illogical Success | Kate Nasser
katenasser.com - written by Kate Nasser

How can creative person turn artistry into profit? Graphic designer and entrepreneur Kimb Tiboni has written Illogical Success to tell you how. Book review.

Logo Design:Buyer Beware!
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The source file will be generated from the art program in which the logo was created programs such as Adobe Illustrator, InDesign or Corel D