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Genesys
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Moments Connected
Moments Connected

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With rapid growth, Australia Post was in need of a contact centre solution that could be tightly integrated with their existing technologies. Hear how Genesys accepted this challenge and empowers Australia Post to achieve on-time delivery of a superior customer experience. http://gsys.co/pC1X30cUOAg #customerexperience #contactcentre

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Whether it’s movies like Ex Machina, 2001: A Space Odyssey, Passengers or even Wall-E, there often is an imbalance between man and machine in the future. At our Brussels CX17 event, keynote speaker and futurist Gerd Leonhard discussed how he envisions the future of customer experience and technology’s place in it. Take a look at the future on the blog: http://gsys.co/IPuh30cUHOh #tech #futurist #customerexperience

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A new augmented reality tool for businesses was displayed by Genesys employees during a recent demonstration in Indianapolis. http://gsys.co/IWCn30cTTqv #augmentedreality #AR
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Janelle Matthews recently joined Art Schoeller, Vice President and Principal Analyst at Forrester Research, for a Q&A session on the topic of digital transformation and the customer experience. Art shared some valuable insights from an analyst’s perspective ahead of our upcoming global webinar on June 28th and June 29th:
Read more of their discussion and register for the webinar: http://gsys.co/FpEJ30cQl5p #ForresterResearch #CallCenterSoftware #ContactCenterSolutions

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Forecasting is the one of the most common problems facing contact center management—and there are lots of reasons why. But getting it right means happy customers AND happy employees. Read more in today's blog. http://gsys.co/qnw730cQ8qP #ContactCenter #CallCenter

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#GSummit17 Wellington and Melbourne are open for registration! We are bringing customer service experts, visionaries and thought leaders together to share the latest in best practices and innovation at G-Summit ANZ. Save your spot at this industry’s premier customer experience event today: http://g-summit.com.au

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Forrester Research has identified that high-performance companies achieve their position by becoming customer-obsessed instead of customer-led through digital engagement. Join us for a global webinar to learn how to make your contact center an asset in customer experience. Register today! http://gsys.co/qeeW30cJ3Bq
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The Internet of Things has many possible applications fueled by data, and improving customer experience is one of them. Here are six critical questions to consider for your IoT CX strategy: http://gsys.co/9vHp30cMERJ #IoT #CX #bigdata
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Make smarter decisions on optimizing your customer experience with this @forrester 2017 Customer Trends Service Report! Forrester VP and Principle Analyst Kate Leggett uncovers top 10 trends to increase company revenue, customer value & service. Get it now: http://gsys.co/4mZP30cxyoD
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All cloud contact center platforms are not created equal. PureCloud by Genesys is the next-gen, all-in-one cloud contact center solution that helps you manage multichannel customer interactions as a single conversation. You can see PureCloud in action every Thursday at 2pm ET in a live demo webinar. Register today: http://gsys.co/Li0930cKQRp #cloud #cctr #multichannel
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