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Genesys
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New Genesys Subscription Model Paves Way for Growth and Flexibility. With subscription, PureSuccess provides customers even greater return-on-investment by bundling services based on the level of involvement and assistance an organization needs from Genesys. Read completed news: http://gsys.co/TjpR30hNYUs
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The future of CX: Consumers want good, consistent customer service that's easy, as easy as pressing 1. Read Merijn te Booij's blog post and learn about an omnichannel customer experience for your customers. http://gsys.co/UUXM30hMHjI
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Discover how to design a truly superior customer experience in our upcoming webinar on 25 January with Call Centre Helper and Genesys. After all, good customer experiences don’t happen by accident! http://gsys.co/jnRJ30hKeVw #CustExp
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Businesses are expected to continue their rapid shift toward customer centricity. As consumers increasingly want fast and convenient interactions, self-service channels take center stage. Read the blog and get the white paper. http://gsys.co/fHbB30hICKB
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[News] Genesys selects artificial intelligence expert, Dr. Peter Graf, as new chief product officer. http://gsys.co/TqBT30hIpco
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Learn how to prepare for the General Data Protection Regulation (GDPR) and the role of data privacy in the customer journey. Read the PureCloud blog for the details. http://gsys.co/nJJj30hHkjC
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Read Genesys CEO Paul Segre's blog post about customer experience 2018 predictions and emerging technology: augmented reality, big data, cloud, and artificial intelligence. http://gsys.co/W8r530hGfim
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Outbound engagement is more than just phone calls—there are more channels than ever to engage with your customers in a contextual way. Hear best practices about proactive communication for building stronger customer relationships: http://gsys.co/tcNR30hnezJ
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What is the difference between customer service and customer experience? Read the blog to learn how they fit in your customer journey. http://gsys.co/ew2c30hEFyb
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