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The Carleton of Oak Park Hotel
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1110 Pleasant St Oak Park, IL 60302
1110 Pleasant StreetUSIllinoisOak Park60302
(708) 848-5000carletonhotel.com
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3-star hotel
$129
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Booking links sponsored. $142 incl taxes & fees
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Review Summary
3.6
25 reviews
5 star
9 reviews
4 star
5 reviews
3 star
5 reviews
2 star
4 reviews
1 star
2 reviews
Traditional rooms with kitchenettes in an historic hotel with a lobby bar & American dining.- Google

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Michael Martinez
3 months ago
I travel 80% of the year so I have a great chance to see a range of hotels. The Carleton stands out but for the wrong reasons. To preface this review, I ordinarily don't write reviews unless I've had a terrific experience or an extremely lackluster experience. I've stayed at the Carleton twice, the most recent being last week. And it was a lackluster experience. Positives: -Great menu of TV channels (over 600) -Nice vintage feel to the hotel and rooms. They're not fantastically modernized but that's okay because that's not their intended niche. Negatives: -Service. For 2 days I had no internet availability. Initially I thought my laptop had failed but realized this wasn't the case. For a businessperson no internet is incomprehensible with the level of work I do at night. -Service. The restaurant (Poor Phil's I believe) service was terrible. The male bartender was too busy trying to be rico suave with the ladies than paying attention to my order. Terrible experience. -Service. I just got off the phone with the hotel because I was trying to cancel next week's reservation in order to make a reservation elsewhere. The female on the other end was terrible--she made me feel like I was the one at fault because SHE couldn't find my reservation (even after I offered her the confirmation # from the hotel's website). In any case, that would have been fine except for the pure level of disrespect after the cancellation. She corrected me about the reservation and then just hung up on me. Not even a "have a good day" as I was about to say before I heard the dial tone. More unnerving is the fact that it was as though I was no longer a reserved customer that she felt it unnecessary to be polite anymore. I will NEVER stay at the Carleton again and will tell all visitors to the Oak Park facility I work at (there are many because it's one of the largest private companies in the world) to not even consider the Carleton. The price point the Carleton charges demands supremely better service. I've stayed in glamour-less hotels with amazing customer service and had incredible experiences. A hotel like the Carleton which charges the amount it does and has the historical background should do a much, much better job providing the right level of service mentality to its clientele. There are too many hotels out there fighting to impress their customers that I can't give the Carleton a rating anything higher than 1.
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Dania Luck
4 months ago
Cute retro rooms in the "motor coach" area. All was fine except the towels had wiry black hairs all over them.
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james igoe
a year ago
Surpringly nice, with historic and architectural details. Nicely appointed rooms, fast Wi-Fi, free local gym - the Y but better than most hotel gyms - and accommodating staff. Easy cab to downtown.
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Paul Haverkamp
10 months ago
Nice staff, great location, and best of all free parking.
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Doug Dalsing
2 months ago
Nice digs, safe neighborhood, clean room, good price. The only—extremely minor—problem I had was that my room was not stocked with a room service menu. It is a classy joint.
Molly Rose Williams
a year ago
Stayed here in March 2014. The neighborhood is safe, and convenient to transit (green line), restaurants, and shopping. The rooms are a decent size, but we found the service to be miserable! We had two rooms. One room was never cleaned, even though we were out of our room from 9 am to almost 2 pm. In the other room, we ran out of toilet paper. This should be an easy fix, but when a person in our party went to the front desk to ask for more rolls, they were questioned extensively about whether or not they had checked all closets. Before handing over a roll, the front desk called our room to verify that we were, in fact, truly out of toilet paper. It was very strange, and the lack of kind service does not warrant the price of staying at The Carleton. Also, the lobby smelled strongly of fried fish during our entire stay.
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Bruce Mitchell
a year ago
Stayed here Memorial Weekend, with mixed results. Having traveled extensively all over the globe, I feel we have a pretty decent idea of what to expect. Likes: food at Poor Phil's, room size, free parking, boutique nature of hotel, comfortable beds. Dislikes: terrible, absolutely terrible service at Poor Phil's. Unbelievably bad really. Once we just left after 15 minutes with no wait service. Fried fish smell in very small elevator is discomfiting. For the prices charged, I suggest they supply a couple of 'welcome' bottles of water in room, daily newspaper, another trash receptacle in outer bathroom (we stayed in room 309). Long line to check out, so left without copy of bill, had to call to ask for email copy. Front desk staff friendly enough, but that staff at Poor Phil's needs a refresher course on customer service.
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Susan Edionwe
2 years ago
For the money its OK. Its clean and has a nice closet and kitchen area. I stayed in the one story attachments adjacent to the hotel proper which I only knew about by reading other reviews so I was prepared for that possibility...but they dont advertise this fact. I would stay here again if I just needed a place to stay...but if I want to have a bit of the chicago experience...I will stay downtown.