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Owen Ransen
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I write computer software for CAD, illumination technology, color technology, graphical creativity...
I write computer software for CAD, illumination technology, color technology, graphical creativity...

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Canon Printers: When a company is ignorant of its own product's limitations, or deliberately lies about them they irritate and lose customers. This happened to me with Canon. It took me two weeks of emails to get them to admit that their printer does not print at photograhic quality on photographic paper at A4 (letter) size. In those two weeks they told me "yes you can! read the 600 page manual!" and "download this 300MB program and install it!" and "uninstall all the printer drivers and software and reinstall again!" Only when they phoned me up and walked me through the process of printing did they admit that I was right. The Canon printer has that limitation, which they were trying to hide. Had they said from the beginning "Yes you're right it does not work" I'd have been a lot less annoyed. But rather than admitting their mistake they said "You CAN print on A4, but only in the top right hand quarter of the page." Were they trying to save face? Did they think I was an idiot?
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Wind power Nuclear Power balance...
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Fags Mags and Bags. A seventh series...magic!
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