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Sean Sullivan
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In his circles
30 people
Have him in circles
61 people
Lauran Sullivan's profile photo
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I help people get through their workday with the least amount of frustration.
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I rented from value rent a car for the week of 2/8/2014-2/15/2014. On the morning of the 15th the car wouldn't start and made clicking noises and I was unsure if the battery was dead. I promptly called value to let them know and if they could be of assistance. They immediately blamed it on me and said they would have to charge me to come out as i probably had left the lights on. I was able to flag someone down who helped to attempt to jump the car but it still wouldn't start. At this point i called them back and asked how we should proceed so they get the car and we can get to the airport in time. They stated that they wouldn't be able to get us in time to guarantee we'd make our flight and to leave the keys under the visor. After a good Samaritan's transportation and getting on our flights we were notified that the tow truck driver was able to start the car and i would be charged a fee. I was charged $226.47 more than the $250 rental fee i was expecting when booking my trip. That's not including the stressful morning on the last day and cost of alternative transport to the airport. I understand from the business's prospective a tow-truck isn't free but it isn't my responsibility to maintain their rental fleet. I also called them after the fact and explained the situation twice before calling my credit card company to dispute the charge. I have never had to do this before in the past and would recommend renting from another company if at all possible.
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Public - a month ago
reviewed a month ago
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