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West Herr Chevrolet of Hamburg
Car Dealer
Today Closed
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5025 Southwestern Blvd Hamburg, NY 14075
5025 Southwestern BoulevardUSNew YorkHamburg14075
(716) 217-4129hamburgchevrolet.com
Car Dealer, Used Car Dealer
Car Dealer
Used Car Dealer
Car Repair and Maintenance
Today Closed
Monday 9:00 am – 9:00 pmTuesday 9:00 am – 9:00 pmWednesday 9:00 am – 6:00 pmThursday 9:00 am – 9:00 pmFriday 9:00 am – 6:00 pmSaturday 9:00 am – 5:00 pmSunday Closed
Welcome to West Herr Chevy Hamburg! A member of the West Herr Automotive Group - NY State's Largest Vehicle Retailer!
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Review Summary
4.6
42 reviews
5 star
38 reviews
4 star
No reviews
3 star
No reviews
2 star
1 review
1 star
3 reviews
"My experience was great for buying a new car."
"Yeah, the salesperson may be nice, but the service isn't."
"I am a very very happy West Herr Chevy Customer right now!"
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All reviews
roger wiechec
2 months ago
Excellent buying experience at West Herr....Hamburg Expert sales staff that helped to assure that the vehicle provided, met all my requirements at a great price . All my questions were answered in clear manner. Delivery of my new car was timely and all features and options were reviewed with the sales person in the car.before leaving the dealer......... Again ...outstanding folks to deal with.........
Response from the owner - 2 months ago
Roger, Thanks for choosing West Herr!
Kelsey Lynch
2 months ago
Absolutely LOVED the Hamburg location of West Herr! I worked with Rob Moore as well as Rob Neuner and what a great team they are! They were so helpful and found me a car within minutes, signing papers right away. They put in consideration the I am a 19 year old college student and they were able to come up with AMAZING numbers of a 2015 Kia Sportage. They were fun and excited for me getting a new car just as I was! What an amazing set of salesmen they have there and what a great place! Keep up the great work and I will only recommend this place to everyone!! #TEAMROB
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Response from the owner - 2 months ago
Thanks Kelsey!
Gilbert Gould
2 months ago
EVERYBODY AT WEST HERR CHEVY OF HAMBURG. WERE SO FRIENDLY AND HELPFUL. GOT THE DEAL I WANTED. AND ON MY WAY. WITH MY CHEVY PICKUP. WEST HERR TEAM CHEVY KEEP UP THE GOOD WORK.
Response from the owner - 2 months ago
Gilbert, thank you for the feedback! Enjoy your new Truck!
John call
5 months ago
I only went to the Hamburg West Herr because Glenn Campbell was bought out by West Herr and I had warranty work that needed to be performed. I had sworn against West Herr as I had horrible experiences with the company's service deprtment, and their blantant attempts to rip off customers who lack in automotive knowledge when I had a previous West Herr vehicle. Both of my rear axle seals blew out on my Silverado, which were under warranty. Because of this, my rear brakes were saturated in axle oil, rendering them useless. The rear brakes needed replacement. My warranty clearly states that, if the failure of a warrantied part causes the failure of a non-warrantied part, the non-warrantied part shall be covered and repaired under waranty. That is unless you use use West Herr. The service department tried to charge me for the brakes. I protested and refused, after quite a while I was then offered 1/2 off the brakes. I then contacted the corporate offices including president Scott Bieler. After telling them I was going to go public with this, I was finally told my brakes were indeed under warranty. This is the norm with West Herr service. This company preys upon its customers in hopes of ripping them off. My previous experiences with west Herr Nissan, and my Titan, were even worse than this.
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Response from the owner - 3 months ago
John, thank you for the feedback. We are sorry we haven't met your expectations, and will share this review with our team to try and improve our efforts going forward.
Evan Shaw
a week ago
I bought my Silverado from West Herr over a year ago, and I can't find one complaint with the overall purchase process, or times which I have had the vehicle in for scheduled service. Yes, there is about a 2 week wait for an oil change; however I've never found this to be an issue. Schedule your oil change ahead of time! Whenever I have had an issue, it was covered under my extended warranty, no questions asked. Not to count, the repair work was completed FAST! Maintenance costs are always comparable to local shops. When I'm in the market for a new truck, I know where I will turn to first. There is certainly a reason why they are the #1 dealership in WNY!
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Response from the owner - in the last week
Thanks Evan! We hope you enjoy your new Truck, and thanks for choosing West Herr!
Gram Nancy
3 months ago
The service is terrible. You have to wait forever to get an appointment just to have your oil changed. Even trying all the West Herr Chevrolet, it was going to be at least 2 weeks. Absolutely crazy. I will never buy another car from West Herr!! Yeah, the salesperson may be nice, but the service isn't. Once you walk out of the dealership, it is not the salesperson you deal with anymore, it's service! So Beware!!
Response from the owner - 3 months ago
Gram, I'm sorry to hear of your frustrations with our service availability. We are growing and trying to keep up with demand, including expanding our services by hiring more technicians. If you are still in need of service, please contact me, the General Manager, Kurt Schroeder, at kschroeder (at) westherr (dot) com or at the store 716-649-7800 - and I'll do what I can to help.
Dianna Wagner's profile photo
Dianna Wagner
2 months ago
I am so thankful for helping me purchasing a car. I had no credit history west herr not only took a chance with me. I achieve a terrific credit score and purchased a 2014 cruze this is my third purchase thank you again !!!!!
Response from the owner - 2 months ago
Thanks for choosing West Herr!
Heather Dimitroff's profile photo
Heather Dimitroff
8 months ago
my experience was great for buying a new car. i came to WestHerr Chevrolet to buy a car i only wanted to deal with Karen Herniak she went above & beyond for my friend getting his car i was very impressed by her. I called her & told her i was looking for a chevy sonic sedan LT in deep magenta & she came thru for me & was very helpful, thorough, friendly, made me feel welcome, introduced to service dept & finance dept, I am very pleased an will recommend anyone to go to WestHerr Chevrolet i will only buy a car from this dealership thankyou for all the effort put in to make my buying a new car easy and effortless more sales representatives should be like Karen Herniak she went the extra mile & effort for me i am truly thankful.I got the car i wanted with alot included and then some all worth the price thankyou. sincerely, Heather Dimitroff
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