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Barry Dalton
168 followers -
Social Customer Technology fanatic. Innovator. Inventor. Instigator.
Social Customer Technology fanatic. Innovator. Inventor. Instigator.

168 followers
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Guest post on +Shep Hyken brilliant blog on shifting talent requirements to support a progressive service delivery model.
This week on our Friends on Friday guest blog post, my colleague +Barry Dalton writes about a shift from reactive customer service to proactive customer engagement. I have always believed that proactive service has been a good strategy – providing great service before you are asked to do so.

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good people. great customer service minds

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Thanks Seth!
Barry Dalton is Featured In An EBook Called Five Years Of Social Customer Care

+Barry Dalton is the co-host of the +Social Media Addicts Podcast with myself and +Jody Raines. He really knows his stuff when it comes to social media and how it ties into customer service and customer relationships.

It's a must read.

#socialcustcare   #socustcare   #socialmedia

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