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Wondering how Oracle feels about their Gartner placing in the CRM Customer Service Contact Center Magic Quadrant. Siebel gets ranked high, E-Business Suite gets ranked low and Oracle also-rans like fusion CRM and PSFT are mentioned as items that distract and confuse...Guess that is the bitter-sweet of massive acquisitions
Magic Quadrant for CRM Customer Service Contact Centers. 15 April 2011. Michael Maoz. Gartner Research Note G00212151. This Magic Quadrant looks at CRM software for customer service representatives in...