I had the same reaction. I had tears coming out of my eyes - laughing so hard. Word truly is a steaming pile of offal [paraphrasing from the link I put below], to put it nicely. (I'll be forced to use it on a project as of tomorrow and not looking forward to it). I just followed half of a Lynda.com training program to renew my learning on this horrible piece of excrement (excuse my language). The course is depressing me. I do exactly the same things as the instructor (exactly) and get different results, especially with bulleted and multilevel lists.
This piece is worth a read (with foul language, of course):http://www.planix.com/~woods/ms-word.sucks.html