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Sean Wray
Works at Find Your Wray Consulting
Lives in Evansville, Indiana
206 followers|37,447 views
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Sean Wray

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Have him in circles
206 people
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People
Have him in circles
206 people
James Nickless's profile photo
hamdia seidu's profile photo
Bruce Adams's profile photo
jack alvarez's profile photo
Chad Frey's profile photo
John Miller's profile photo
Redwall LIVE (redwall LIVE)'s profile photo
Adam Boatman's profile photo
Tushar Vakil's profile photo
Work
Occupation
Consultant
Employment
  • Find Your Wray Consulting
    Consulting: Business Development (Social media, customer service, training, strategic planning, policy development, marketing, promotions, etc) & travel, 1995 - present
Basic Information
Gender
Male
Story
Tagline
Joyce's husband, Buckeye in Hooiserland & proud American veteran helping others 'Find Their Wray'
Bragging rights
Grew up in Ohio out among the hay & cornfields, served my country and now I get to travel the country.
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Currently
Evansville, Indiana
Contact Information
Work
Phone
812-783-9729
Email
Address
5444 East Indiana Street, Suite 112, Evansville, IN 47715
I went in for a pork loin sandwich which I have had many times from here. This time however I was waiting on my sandwich when I realized I was charged $.10 for something. Upon asking the young lady at the register, I was informed that I was charged for the mayo. She said anything added to the sandwich they are supposed to charge for it. I asked her if I would have put ketchup on it it would have been a dime and she said "No, not ketchup", I asked about mustard and she said "No, not mustard either". I clarified that only mayo was extra and she said "yes, I guess so". I then asked to speak to the manager and she went to get him. She returned and simply said "We will give you your dime back". I said not to bother. The manager never bothered to come out as I requested. I didn't ask for my dime back, I asked to speak with the manager. There was no one in the restaurant and they were not that busy in the back as best as I could tell (in fact I saw the manager walking around in the back moments before). After receiving my food I walked outside and decided as much as I really loved that sandwich, I was really aggravated by the lack of service, respect and the policy itself. I returned the food and left. I didn't even ask for my money back because I figured if they responded the way they did already and the fact that they had an actual 'mayo extra' policy, I doubt they would have given me my money back on a perfectly good sandwich. By the way, I had never been charged before for this (or at least I thought I hadn't). I have been into this restaurant on many occasions, brought groups in there, picked up orders for meetings for several groups, clients, meetings and such. They lost my business and I wonder how many more incidents they will need before they realize their issues. I always wondered why this restaurant always seems empty every time I drive by as it is in such a prominent location. Now I may know why. The irony is that I approached the owner when they opened up about working together for some marketing and promotion as I loved their food and wanted to see them succeed. I have had extensive experience in the restaurant field and travel quite a bit and have experienced many, many restaurants and I have never seen or heard of a policy like this in my life. First rule to remember... CUSTOMER SERVICE RULES! Great sandwich, poor service, bad policies and lack of courtesy. I was a big cheerleader and promoter for this restaurant and now they not only lost my personal business, they have also lost my wife's company's business, my company and my client's company's business and any other group or organization I support, work with or participate with if I have anything to say about it. Let's see how much impact one person or group can have on a business that treats their business and disrespects their customers like this. Some will say I am overreacting, and maybe I am, but I am sure most will admit this is a crazy policy and they should have at least handled it in a more professional way. I am tired of businesses 'nickel & diming' consumers for all the little 'extras' and hoping we won't notice as they siphon off our money a little at a time like with our phone and cable bills, credit card companies, banks and now restaurants. $2 dollars here, $5 there and now $.10 for mayo. Enough is enough.
• • •
Public - a year ago
reviewed a year ago
1 review
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