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Passport Pizza-Sterling Hts
Pizza Restaurant$$
Today 11:00 am – 12:00 am
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13737 19 Mile Rd Sterling Heights, MI 48313
13737 19 Mile RoadUSMichiganSterling Heights48313
$$Pizza Restaurant, Salad Shop
Pizza Restaurant
Salad Shop
Italian Restaurant
Pizza Delivery
Pizza Takeout
Sandwich Shop
Barbecue Restaurant
Today 11:00 am – 12:00 am
Monday 10:00 am – 12:00 amTuesday 10:00 am – 12:00 amWednesday 10:00 am – 12:00 amThursday 10:00 am – 12:00 amFriday 10:00 am – 1:00 amSaturday 10:00 am – 1:00 amSunday 11:00 am – 12:00 am
We are a family owned and operated business for many years with Michigan pride. The 2nd generation of our family is now working in the business. Some of our employees' have been team members for 30+ years and now their family members are working for Passport Pizza too. Not many Pizzas places can say that!!
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Review Summary
15 reviews
5 star
5 reviews
4 star
3 reviews
3 star
No reviews
2 star
1 review
1 star
6 reviews
Low-key pizzeria chain serving globally influenced pies, plus pasta, subs & BBQ.- Google
"Pizza is great and bread sticks are too!"
"All I got was my money back no coupon no I'm sorry here is a free pizza."
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Timothy Maiani
2 weeks ago
Update: The owner (I assume) responded to my review saying they fired the person responsible for my poor service. So we gave them another shot this week. Ordered a large round with extra sauce, well done, and an order of bread sticks. Took 50 minutes to arrive, cold pizza, flat as a piece of cardboard. No extra sauce that I paid for. Terrible. Even the bread was flat, like they never let the dough rise. This wasn't on a busy weekend night, it was during the day for lunch. I have lost all faith in this place and will never return. Jet's it is from now on! Old review--> Screw this place! Used to get good pizza all the time. They are like 3 minutes from my house, and I never see them get here inside of 45 minutes. Look, if you're that busy on a Sunday at 4pm, fine. But don't put my pizza in the oven and leave with it 40 minutes later. Horrible management. Rude, and unprofessional on the phone. You know, I was a manager at Hungry Howies, and even though it isn't a great job, I took pride in it. When you have Jet's right across the street from you, it just doesn't make good business sense to continuously serve sub-par food. Does it? You figure, your radius only extends so far, so your customer base is limited as it is. Every time you show your customers that you don't care, you lose one. Why is it that Sterling Heights is so full of bad workers? All of the restaurants around here have went downhill. Is it that our future is doomed? Has the arrogance of Sterling Heights residents finally resulted in an entire generation of self-absorbed, LAZY, and ignorant children running our business' for us? Do people just buy business' just to say they own them, and then offer poor service until they go under? WTF is wrong with people today? This place has struck out FAR too many times for me, so it is official, I'm done with Passport pizza. With this type of service, I envision this place closed down inside of a year. The owner obviously doesn't care, so why should we? Keep up the good work Jet's! You are the last good pizza place left in this city. You are the only one's that are consistent, and show some pride in your work.
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Response from the owner - a month ago
Thank you for your input, that shift runner is no longer with passport. We have had customers thank us for letting him go, he was not the image of what we expect in any of our location. We have been at that location since 1986, we will continue to do business there for many more years. One bad apple does make everyone one look bad, we have corrected this problem and look forward to you giving us another try. If I could fix what is wrong with people today I would be a multi millionaire.
John Yankey
12 months ago
I use to order food from here all the time, food was pretty decent for the price, however one day I order late at night pizza never came, I called several times they told me it was on the way each time I called, all the way up to closing time then they stop answering the phone!! By the way I had already paid by credit card over the phone. I wanted to call the police on them for Robbery!!! I called the next day and asked to speak to the manager to get my refund and voice my complaint he told me to call the owner, Some lady answer the phone said she would get to the bottom of it. All I got was my money back no coupon no I'm sorry here is a free pizza. Have not order here since. The food is decent if they decide to deliver it to you!!!! Don't pay by credit card !!!! Because they might not show up.
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Christopher G
4 years ago
Worst experience I've ever received from any kind of food service. Took over an hour to deliver, the order ended up being wrong. There online ordering doesn't work properly, never received a receipt, rude customer service, owner was the worst. Told me I was wrong and wouldn't issue me a refund even though I returned everything. Do not go there. Wasted $27 (after 5$ tip, wasn't delivery guys fault though ) This is coming from someone who is in the customer service for years and is a manager.
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sophie johnson
2 years ago
I really enjoy it and so does my kids
tom skender
3 months ago
The ribs were full of cartilage and half bones!! I do not think these were spare ribs!! Skimped on the potato wedges also and manager offered no help in resolving this terrible food! Watch what you order here and prices are to steep for what you can stomach!
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Cheryl Mc
2 years ago
My half slab were the size of a child's portion. The ribs were short in size :( for an 11.99 meal and somewhat fatty bcause they r baked!! The 8 potato wedges were the result of this place measuring 8 ounces for portion control! WHO MEASURES FREAKING POTATOES? The coleslaw measured to an ounce as well. With tip to delivery person, I spent $19.00 and I felt like I was on jenny freaking craigs diet so i was still hungry. I won't dine in or out or recommend to anyone! Delivery time was good under the 45min. they quote you.
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Response from the owner - 2 years ago
a half slab of ribs are 6 bones, It's over a pound, The potatoes are a 1/2 pound. That is a lot of food to feed a child.
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Jill Dargo
7 months ago
pizza is great and bread sticks are too!
Nik Uka
2 years ago
Best pizza ever


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