We have been made aware of a recent phone scam attempt that implicated the Bank. The scammer used technology to display a phone number that appeared to be from the bank, and then tried to impersonate a bank employee in an attempt to get personal information from the would-be victim.
In this most recent incident, a customer of WGSB was called from a number that appeared to be from a WGSB banking office. The male caller claimed that an accident had occurred involving her car and that he needed her driver’s license and insurance information. He spoke in a loud and aggressive manner in the hopes of pressuring her to comply and provide the information requested.
Professional fraudsters use lots of technology and methods to get information from consumers. Masking phone numbers, pretending to be a trusted professional, and/or using intimidation tactics to trick the consumer into handing over the requested info are all things used by fraudsters to steal valuable data. Fortunately, would-be victims have a powerful weapon: don’t give personal information to someone calling you on the telephone…ever!
Your bank or credit card company will never call you and ask for your account number or PIN or password or other personal information, because we already have it. Never give out personal information by phone or online to any company or organization unless you initiated the call and transaction. When in doubt, call the bank or other company back on a number you know to be true and ask for Customer Service.
Please share this with friends and family. And, as always, feel free to call WGSB at 800-564-2735 with any questions or concerns.