So somehow a complaint was filed on my behalf (not exactly sure how), but I got a call from somebody at UPMC. Apparently a letter of Denial for Medicare isn't necessarily
necessary even though the application says:
"You need to apply for Medical Assistance and send a copy of your Letter of Denial before we can approve your application."
Gee, I wonder how I got that mixed up...
The customer service person also said "(something) clearly states
that you have to reapply for financial assistance every six months."
While on the phone, I didn't have time to check if this was the case and could see myself overlooking this Financial Assistance caveat. But after rereading the application and doing a search function, it isn't listed on the application. It's also not listed on their Financial Assistance policy page:http://www.upmc.com/about/community-commitment/financial-assistance/Pages/policy.aspx
You think a charitable organization would be centered around, you know, charity? Here's some opportunities where UPMC could have acted in a charitable oriented manner:
1) send me a letter when my Financial Assistance period ended to let me know I need to renew it. Even better, send me a letter the month before it ends
2) have a automated system that sends some kind of letter/notification to a person when a previous patient that was covered by FA, and who's FA expired, accrues a hospital bill
3) I call billing to sort out my bill, billing can say "Hey, you need to reapply for FA." This actually happened, but not until after about a year after I had already started making payments
4) UPMC can refund money that would have been covered by FA if I had renewed my FA policy. UPMC's current policy is to not refund this money because they consider it "voluntarily surrendered." (Despite threat of putting bill in collections)
5) Talking to lady at front desk of office about bill, lady can say "Hey, your FA expired, you need to reapply for FA to get this bill covered." Lady only said that my bill had been reduced because I was paying it myself, but didn't mention that FA hadn't been applied
6) If I make inquiry to doctor directly, which I did, doctor can say "Hey, you need to reapply for FA"
7) Say on application or policy page "You need to reapply for FA every six months)