Behind the scenes of #LinuxTag (part 7): User feedback
In our ticket shop we had a comment field, visitors have been able to fill in before
they went to the event. For the sake of transparancy, here are the comments we recieved (slighly edited for privacy reasons) and our answers:Constructive criticism
The webpage is somewhat confusing. I searched for the address of the location and could not find. Finally asked google where the STATION is. Maybe the information is there but should be easyer to find then by google.
Ohne Vortragsprogramm ist das ein Blindflug!
Dear all. On the Linux Tag Site there is no specification that in order for someone to participate for LPC Certificate, one should already have a ticket for the event. It would be very helpful for the people to know that for sure...Thank you..Best regardsOn our website we had both a plan and the address at "Visitors|Getting there". Indeed our program was published a bit late. We promise to try to do better. We offered slots such that the LPI exams have been accessible without buying a ticket. However, this was not true for the very first exam on Thrusday. This was described on the website. We guided those people in need to the examination room, though.Unconstructive criticism
Very poor proceeding.
Das umständlichste und fehlerhafteste Buchungssystem, das ich jemals kennengelernt habe!Please explain your pain, otherwise it's hard for us to improve!Collecting data and AGB
Warum werden für eine Eintrittskarte so viele Daten von mir gesammelt?
Ich untersage Ihnen hiermit ausdrücklich die Nutzung meiner persönlichen Daten für alle Belange mit Ausnahme der Abwicklung dieser Ticketbuchung!
Timelimit 20min is not enough to read mandatory "General Terms and Conditions of XING AG".
Sehr viel AGB. Sehr unnötig. Das ist zwar jetzt nicht in meinem Falle so, aber: Da kauft man sich teure Tickets, und dann muss man sich lange AGB-Texte antun. Außerdem gehen im Hintergrund (ohne entsprechende Schutzmaßnahmen) Daten an: cloudfront.net
. Mit denen möchte ich nichts zutun haben, wenn ich zum LinuxTag gehe. Eigentlich akzeptiere ich die AGB nicht, aber man hat oft auch noch andere Verpflichtungen.
Ich finde es ziemlich daneben, für den Erwerb von Tickets für den Linuxtag die AGBs von XING akzeptieren zu müssen.Well, we did discuss the AGBs prior to select Xing Events as our ticket broker. After carefully reviewing the AGB, we decided that the way Xing Events was thoroughly conforming to German Privacy Laws. That means that Xing Events is only entitled to use the entered data for the purpose of processing the ticket orders. We do trust that this corporation acts conforming to laws, as this is the base of all business relationships. While configuring the ticket shop, we decided to ask only for the minimum information necessary to process the ticket orders. This includes name, email address, and ground mail address to be able to send an official invoice, which was one of the possible payment methods. If we didn't ask for that, we would have no means to incurr our valid claims. Payment in the Internet is a complex task. Indeed, we considered to implement all that ourselves. But honestly, that would have both consumed a great deal of workforce, we and you would have missed in other fields of organization, and we would not have been able to offer the variety of payment methods, we had this time.Usability criticism
Paste in "Repeat email address" does not work.
Fuck you - I want to copy past my email!
We will see.
-Ticket-Type, Usernames, Phone numbers, Passwords?
Shared Exhibitor Ticket
Guest Ticket Univention
Guest ticket for Univention*
Please add "***** *********
" to the address.
First TEAM-Code use
I gave my actual home address even though I am living in Germany this year. I hope that is what I am suppose to do.Some of you entered some additional information into the comment field. This is fine with us, but it is not necessary to paste phone numbers or other unrelated information here. Please don't post your password to the Internet :)Sarcasm
Es fehlen die Felder für Geburtstag, Geburtsort, Ausweisnummer und Name der Mutter!Storage room
Is there a possibility to deposit my luggage at the venue when I arrive on 8th of May? Would only need to deposit my bag for a couple of hours until about 2 P.M. Thanks! DanielWe implemented a complimentary cloak room, but have only been able to negotiate that last minute. Thus it was not clearly announced on the website in the first run.Quite late speaker notification
Apologies for applying for the ticket late - the email arrived 14 minutes before the deadline
Deadline of Apr 30th and a mail at Apr 30th 23:45? you guys are funnyWell, there's no good apology for the fact that we asked our speakers to book their tickets within a quarter of an hour in the middle of the night :) Please let us at least explain that: We spent quite an amount of time and ressources to connect our conference planning software (the vCC) to the ticket shop. We decided to send invitation codes by software rather than manually. Since we had several hundreds of visitors, in the end this turned our to be a good decision. Our software uses a template that sends messages to all different types of visitors. We focussed to contact those people first, we did not know for sure whether, and if, how many of them, would turn up. This was important for the catering capacity planning, though. Regarding the speakers, we've been pretty sure they would turn up anyway. This is why we sent the activation codes to this group so late. We are sorry for the misleading text in the template.Catering
Vegetarian catering please! #thxThat was one of the requirements in the first place which was implemented very good by the caterer to our opinion.Payment and Prices
Early-Bird immediately sold out?!
Take bitcoin payments bitpay for instance.
Without Saturday the prices are too high for normal people.
Very high cost.We had lots of discussion about the price model and we also posted the why and how several times in the past. Please refer to the earlier posts about this very subject.Thanks
Thank you for this option. It makes the event accesible for me.
Have a nice day!
Cool event, as usual.
Thanks! See you at LinuxTag.
You are great!
Thank you, thats great!
I am looking forward to the event.
Looking forward to it, guys!
Ihr seid die besten .D
Sehr schönes Ticketing-System.
Thanks! See you there, too.
Thanks! All three will see you there.Well, the longest single list of comments consists of thank-yous! We really appreciated your feedback! We are well aware that it is much easier to point out deficiencies than to praise, but we don't complain about that. We also accept that not all was perfect at LinuxTag 2014 (nor was it at any previous events), but it's our best effort to make you as happy as possible. We (the team consisting of the organizers, the crew members, and partners) tried to provide you the best possible information and best possible experience at LinuxTag. LinuxTag is organized according to the principles of an Open Source project itself. You are welcome to join us! See you next time!