Response from the owner - 2 years ago
At Phillips Automotive Paint & Body, we are always concerned with the reviews that our customers leave. We strive to ensure that every customer is completely satisified. In this particular case, the customer came in to have his bumper replaced. We ordered a new bumper from our distributer and completed the job. The customer then contacted us stating that the paint had started to peel around the edges. We asked the customer to bring the car back to us so that we could take care of any problems he was having. The customer dropped the car off while the owner was out, and the owner noticed the damage to this customer's vehicle upon his arrival. As a courtesy, the customer was contacted to inform him of the damage. Unfortunately, we cannot control things that happen in a parking lot which serves multiple businesses, but we empathied with the customer and wanted to help him out. We contacted him and offered to repair the vehicle repair at the cost of only the parts, no labor charge. The customer has stated that he would let us resolve the situation, but has yet to respond back to us so that we can appropriately resolve his concerns.
To his first concern, the bumper was ordered from a Toyota parts distributer, but there was an unfortunate defect in the product, which was fully under warranty from both the manufacturer and our shop. Therefore, any paint peeling that may have been caused would have been repaired at no additional charges.
Furthermore, we use PPG Refinishing paint for all of our work, which is one of the most technilogically advanced paints available on the market. It also comes with a warranty for any defects for the life of your vehicle. We will also guarnatee the work that we do for as long as you own your vehicle.
Again, we are sorry that this customer's vehicle was hit in our parking lot, but we have offered to have the damages repaired at cost, and will cover under warranty any and all other defects from the parts or materials. For a final note, we find it very concerning that for an incident that occured in late summer 2012 was not reviewed here on Google until December 2012.