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omar h's profile photoGareth Gudger's profile photo
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Are you referring to the Still Infected column in the Symantec EndPoint Protecton Manager? If so, this was fixed in 12.1. Also 11 is end of life this month.
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Symantec

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Symantec helps consumers and organizations secure and manage their information-driven world. Our software and services protect against more risks at more points, more completely and efficiently, enabl...
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Symantec is a global leader in providing security, storage and systems management solutions to help consumers and organizations secure and manage their information-driven world. Our software and services protect against more risks at more points, more completely and efficiently, enabling confidence wherever information is used or stored. More information is available at www.symantec.com.