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Chief Digital Office
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The Chief Digital Office is an enterprise transformation competency center that empowers CDOs in Social Business
The Chief Digital Office is an enterprise transformation competency center that empowers CDOs in Social Business

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Highly recommend this short post, but since its comments are closed, I am posting my thoughts here.

@John&@economist, brilliant summary of complex ideas! One area you don't mention that's very disruptive is what my firm calls "experiential social media," the practice of scaling relationships by interacting in digital public. Since a huge portion of business is social, anything that affects the cost of the relationship life cycle will heighten opportunity and risk.  Our work shows that, indeed, the cost of almost the entire relationship life cycle has fallen dramatically, but the fly in the ointment is that most people are unaware of how they manage relationships IRL, so they need to learn "for the first time" in order to use digital tools. That will continue to have a dampening effect, but the best news is, anyone can start right now. Cheers
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Je souhaite une merveilleuse fête à tous mes amis français! arc94_paris_001z.jpg http://ow.ly/z8N1f #fb
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Starting small ;^) => RT @adambrotman: Map of the Internet in 1969 http://t.co/uD6qrvkn01 @ClassicPixs
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6 reasons #SocialMedia makes business sense for most companies: How #customer expectations are changing http://ow.ly/z40r5
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SUPERB story/example about why humanizing brands/companies is good business #customer #experience #kudos @lkpetrolino http://ow.ly/z3Zl3
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3 customer experience stories in retail, transport & apparel; key is empowering employees to serve customers realtime http://ow.ly/z24gU
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RT @csrainc: USEFUL #telemedicine example/usecase for corporate wellness + vendors & POV #kudos http://t.co/K0oxyqCS9S
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Smart>MT @donald_brady: Sometimes I am truly amazed by my firm. Why #Deloitte has nurtured 2,000 #Japan #startups for free http://t.co/IlyjOO97Nb
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Scathing rebuke of #Facebook "research" practices>MT @NigelFenwick: Shame on Facebook http://t.co/cBzyOWT3Bf #eBiz #CMO
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