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james quick
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The Credit Department. You’re Paying for it Anyway – What Else Can It Do?
Typically most credit departments are looked upon as a cost
center – only demonstrating their value when your customers begin to extend
your terms. Let’s look at what you actually have in a typical credit
department. 1.        Credit Manager – could have fo...
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Top 10 Steps to Making Powerful Commercial Collection Calls
     Over the last ten years, the number one topic requested at
our credit seminars is “how to make an effective collection call.” The best
medium for this still remains the telephone; however just picking up the phone
is not good enough. If you don’t have ...
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My Most Satisfying War Story
  Early
in my career as a commercial collector, I had a small local printing company as
a customer. I had met the owner, Bernie, at a local Chamber of Commerce
function earlier that week. It was a Thursday when I received a panicked call
from Bernie explain...
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Dialing For Dollars – On Steroids!
The accounts receivable department is a very busy place –
processing credit applications, limit increase requests, sales inquiries,
processing and posting payments, and of course making collection calls. If your
list of customers on your Aged Trial Balance ...
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Recovering Your Collection Fees
To be able to recover your collection costs from a
commercial debtor in the United States, you must have a valid signed agreement whereby the
debtor has agreed specifically that the costs of collection are recoverable.   A version of this clause may look so...
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How to Hire Top Shelf Credit Staff
In most small and medium sized companies the accounts
receivable clerk was recruited from the accounting department and got the job
by accident. If you were to ask these credit clerks if they actually enjoy
their work – most will answer with a resounding NO...
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Cash Flow Is King
The number one mandate of any business is to survive. This
mandate supersedes any other.  An
organization must generate enough cash flow to meet its obligation such as
payroll, taxes, and payment to trade suppliers and avoid being insolvent. During negotiat...
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