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- Dave, why won't Nikon respond to my inquires?Feb 12, 2014
- HI - What's up? Are you referring to a Nikon case? What's the case number or email?Feb 12, 2014
- Yes sir. I will forward you my case. I don't expect you to resolve it but maybe you can put it the right hands for me.
Sent from my iPhoneFeb 12, 2014
- Good Afternoon,
I am writing to you seeking resolution to my concern. My wife and I own several Nikon products and to be honest have been very satisfied with the quality. Recently we have encountered an issue with our S3600 Coolpix camera. We do own 2 of these products so when the camera began displaying “Battery Exhausted” upon power up we promptly tried the battery from our other unit and found it would now function. By switching the battery we were able to determine the camera does work and we needed to replace the battery. I contacted Nikon customer support and was advised to create an account and send my camera in at my cost. I have no concerns with that as it is part of my warranty agreement.
I recently received an email from support notifying my repairs were not covered due to “impact Damage” found on the camera housing. The repairs totaled $116.07 which is $20.76 more than the original purchase price of the camera. I do acknowledge the camera did have some cosmetic damage but in no way did it imped the function of the camera. I inquired with customer support expressing my concerns that I was fully aware the camera only needed a battery to function and to please replace it and send it back. They did reply and informed me that the battery is not covered by warranty and a link was provided where the battery could be purchased. I have no concerns with the battery not being covered by warranty as I have reviewed my warranty agreement and it is clearly stated.
I agree I could have avoided this situation myself had I read my warranty agreement and not taking the word of the representative your company employs. I reacted based on direction provided by Nikon customer support and sent my camera in for an issue I feel they should have known wasn’t covered. The service findings prove to me they did not perform an accurate diagnosis of my issue and when confronted about it they did not defend their diagnosis. I am upset with the customer service and run around I have received only to not have myFeb 12, 2014
- Hi David, I am not sure if this is the most appropriate avenue to place this request. If so, I apologize.
The issue concerns my D600. The nature of issue is identical to that Nikon has issued a service advisory for. I have already sent my camera in twice (and the second time I was told by a CSR that the service was performed as required by the bulletin and told if the issue still exists, Nikon would be willing to consider a replacement with a D610 or a full refund). I just received my camera on 02/27 and tested it with around 4000 shots. Turns out, the problem persists. I can clearly see the left-top of my picture full of "spots". I spoke to a CSR (who was the first person to be reasonably understanding and willing to listen) today and he mentioned that the case has been escalated and in your queue for review. The order number is: 6331879
Attached is a set of pictures on my Google Drive: https://drive.google.com/#folders/0B5inrlzjY8ISSXpkdmR6SmxfVU0
especially 7845 (and its 100% cropped versions)
I have been contacted an attorney to be a class representative in their class-action. I would definitely prefer not to have to go that route and am sure this can be dealt with amicably. I have a lot of lens that I have invested in Nikon and I am not going anywhere :). I just need reassurance that Nikon cares about the consumer. It has been frustrating to put off every vacation since late last year purely on basis of not having my camera. While no pro, I am very passionate about my photos. It seems unfair to my wife and kids that I push out my vacations purely on the basis of my camera.
I would sincerely request that you approve that my camera been replaced with a D610 or refund the price of the camera (either of which is fine with me).
If the nature of the resolution needs to be maintained confidential, I would have no problem with that.
HarishMar 4, 2014
- Jun 25, 2014
- david this is jacob from dr45w