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Gates Chevrolet Buick GMC
Car Dealer
Today 8:30 am – 8:00 pm
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655 W Southview Dr Martinsville, IN 46151
655 West Southview DriveUSIndianaMartinsville46151
Car Dealer, Used Car Dealer
Car Dealer
Used Car Dealer
Car Repair and Maintenance
Today 8:30 am – 8:00 pm
Monday 8:30 am – 8:00 pmTuesday 8:30 am – 7:00 pmWednesday 8:30 am – 7:00 pmThursday 8:30 am – 8:00 pmFriday 8:30 am – 6:00 pmSaturday 8:30 am – 5:00 pmSunday Closed
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Review Summary
4.1
25 reviews
5 star
18 reviews
4 star
1 review
3 star
No reviews
2 star
3 reviews
1 star
3 reviews
"I would definitely recommend him to anyone who was looking to get a new vehicle."
3 reviewers
"Then we had to educate young sales kid on the bed options on a Chevy/GMC truck."
"Our salesman Greg Hymer was very persistent in finding me the vehicle I wanted."
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Jason Blosser's profile photo
Jason Blosser
2 weeks ago
Horrific experience. They wouldn't answer our direct questions, wouldn't show us the vehicles we asked to see and kept pressuring us for marketing data, addresses and income figures before we ever got to look at a truck. Every question we asked was responded to with a blank stare, puzzled look and "Let me go ask my manager." We told the sales kid that we had exceptional credit, and our house payments weren't his concern until such a time as we decided to do business. We just wanted direct answers to our direct questions. "Do you have any trucks in this price range? Yes or no." His response was "That's not really how we work. We try and match you with the payments you can afford." Excuse me? Then we had to educate young sales kid on the bed options on a Chevy/GMC truck. He was insistent that a 6' bed is the maximum length you can get. To make a long story short, we went back to Community Chrysler and bought the GMC truck I need with an 8' bed and dealt with the most wonderful, laid back no-pressure sales people in the area.
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George Gephart's profile photo
George Gephart
9 months ago
I have read some of the other reviews and I must say the negative reviews are very difficult to believe. My wife and I have now purchased 3 vehicles from Gates over the past year and each purchase was an amazing experience. I have purchased 10 new cars prior in my life from various other dealers...and I would always dread the process the games that would be played....the back and forth negotiating the high pressure sales...and in most instances plain rudeness from most dealerships - 2 of which are as well in Martinsville. With Gates NOT one single complaint so far....Tommy our salesman is wonderful and a pleasure to deal with, full of personality and polite never once tried to talk us into something we did not want or more than we needed. He provided us with service and was patient during our process of deciding what vehicles we wanted to purchase. The Service department also has been extraordinary after we purchased our first vehicle from them last year we asked if we could bring our non GM vehicle there for service as well and they said of course and each time we came in the same experience polite and friendly service advisers and the prices are very competitive with non dealer service centers. Aaron the now Sales Manager was exceptional in helping us with the financing aspect of our purchases thoroughly explaining everything and intent on getting us the best deal working to put us where we wanted to be within our budget. When we decided to purchase our 2 new vehicles this month we had decided if Gates did not have what we wanted we were not going to buy anything until they did....I have never before been loyal to a dealership always prior it was the car. These Gentlemen have earned our respect and our business I would highly recommend if you are looking for a new vehicle or used that you give this team a chance to help you because that is what they do they help you and they treat you with respect. Good luck in your search for a new vehicle and do not let the negative reviews stop you from going to Gates....if you are a reasonable person and have realistic expectations you will find that purchasing a car does not have to be the nightmare that many of us have encountered.
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Josh M.
a year ago
Hello, all! If you're reading these reviews, I bet you're probably in the market for a new vehicle. Well, I'm not here to tell you if Gates is the place for your new purchase, but I am quite prepared to say you should never try to get a vehicle serviced at this dealership! I came to Gate and attempted to have my low-mileage, under-warranty vehicle diagnosed for a knocking sound. After a 2.5 hour wait (was told 1 hour, and watched another customer enter, get service, a loaner, and leave before me) a serviceman approached me and outright refused to diagnose the issue, stating their refusal was due to 'snow on the ground', and that I should come back when it's nicer outside. Seriously! As soon as I left their service center and hit the road at 20mph, the knocking was CLEARLY audible! After calling the service center to set a date and time *they* find appropriate, and not being given one, I requested to speak to the floor manager. The gentleman I spoke to was very pleasant and helpful, but said he could not arrange a diagnostic until the following week, which I found unacceptable. I'm sure their salesman are quite genial and the deals superb, but I would suggest staying away from their service center: they seem selective about who they want to serve and who they do not.
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james wallace
a year ago
I bought a truck from this place that had a broke transfer case without any fluid in it. I would think they would at least check fluids before selling a newer used truck. They still have not returned my calls for a week. I will continue to let people know this is not acceptable.
Bonnie Cummings
6 months ago
I want to thank you Scott Conner and the Gates finance staff for all their help in assisting me in getting my car. Despite the phone review and the misunderstanding, It has been a great learning experience for the both of us. I will be sending business your way Scott. Thanks again for the experience and treating your costumers like good friends and giving them the best deal possible.
Tim Lanier
10 months ago
All I can say is wow. The best way to describe this experience is that I have cash detailed that in my conversations and was told that I needed to be in an office while a sales person ran from one office to another communicating price negotiation. I find that outrageous. I would like to Pay X you want me to pay X and oh by the way the car needs work but we can negotiate that too. WOW just go talk to the manager so I can bring the amount needed with me and instead of thinking I am gonna waste your time start moving forward with a sure sale. Oh ya was told unless I am there they think all buyers are just wasting their time. Can't even believe in how disappointed that is.
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Matthew Vergith's profile photo
Matthew Vergith
a year ago
Came in and bought a 2003 Pontiac Grand Am Car is clean and drives great, the staff was quite helpful and the overall experience was a good one. We will surely come back when looking for another vehicle.
crystal elliott
a year ago
Gates Chevrolet is AWESOME! The guy that helped me was Chris Somers and he was so friendly and helpful. He got me into the perfect car at a very good rate! I would really reccommend anyone thinking about buying a car to go to Gates and see Chris. They were very good to me!

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