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Engine Service Design
We design great services and customer experiences.
We design great services and customer experiences.

Engine Service Design's posts

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Last week Engine Director James Samperi was in Barcelona presenting at this year's Passenger Terminal Conference and Expo.

Over the course of the event there were presentations covering the latest trends and developments in the passenger terminal industry from the world's leading aviation authorities, airports, architects and consultancies.

You can check out James' presentation 'Moving beyond the basics' Designing great passenger experiences at

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Engine Service Design Engine are currently being represented at the UK Trade & Investment 'GREAT Weeks' event in Seoul, South Korea which runs from 31 March - 4 April.

Paddy Whiteway (Business Development Director) and Justin Kim (Service Designer) are attending and presenting at the event's Design Seminar.

The 'GREAT Weeks' campaign is designed to help businesses of all sizes maximise their full potential in international markets. To find out more visit

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Some great photos of the workshops we're helping to run in co-operation with the "In the Making" exhibition at the Design Museum, and students from the RCA.

Photos thanks to Taeyoung Kang.

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Engine & Design Museum Workshop Collaboration

Engine is partnering with the Design Museum on the 15th, 22nd February and 8th March to hold a series of intensive workshops on using service design tools to innovate around the products exhibited at the newly-opened In The Making exhibition at the Design Museum.

The workshops are part of the Design Museum’s new open learning platform for Higher Education students, “Big Design”. It aims to galvanise industry partnerships and cross-disciplinary teams to support students to design meaningful solutions based on their understanding of the broader context of problems.

The programme utilises the unique assets of the Design Museum; its high brand value, its strong profile in the design community, and its access to a pool of diverse audiences each bringing their own insights to the dialogues and activities of multi-disciplinary student teams.

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Engine is very proud to be working with new Chinese auto company Qoros, developing their whole customer experience strategy - find out more!

How to engage disengaged customers: new case study from @hereatEngine,#servicedesign #customerjourney

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How services provide value beyond the product. 

Our own Joe Heapy explores the evolution of the relationship between products and services

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Welcoming our newest member of the team!
Charlotte will be helping run the studio: balancing the needs of all our different projects, magicking post-its out of thin air and ticking us off when we make a mess.
We are delighted to have her - she even wrote us a poem on her first day.

CHALLENGE OF THE DAY: a collective noun for service designers.

A collective noun is the descriptor for a group of similar beings, e.g. A gaggle of geese, a parliament of owls, a herd of cows.

Is there one for designers? Or specifically service designers? No? Then we hereby open the field for suggestions and bonus points for any other interesting ones in general.

A starter for 10...A disarray of designers.
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