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Justine Parsons
Works at Your Virtual Assistant: saving the sanity of busy professionals
Lives in Papakura, Auckland
345 followers|58,892 views
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I love this tool ... what do you use in place of the old Google Reader?
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Justine Parsons's profile photoMark Thomas's profile photo
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and better than the old google Reader!!
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Justine Parsons

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Customer Service: What goes on tour stays on tour
DO YOUR CLIENTS KNOW YOUR PROBLEMS?

Sexy sounding title yes!  Well I’m sorry to disappoint but this post is not about groupies or rock stars, this post is about challenges you face in your business. Guys these challenges need to stay in your business, your clients should never know about the issues you are dealing with.

Customer Service! Imagine a net between your business and your clients.  This net lets the clients in but keeps your challenges, issues and – yes, problems, contained.  Your business is your tour … and your band needs to ensure your business stays on tour.

If you’re a client of mine you’re probably thinking ‘what the …..  I know Justine more often than not doesn’t have enough hours in the day to get through everything.’  A Virtual Assistant has a very close relationship with his or her clients and it can be easy to ‘share’ problems we each face.  Slap on the hand for me!  No matter how close I am (or you are) to my clients, all they need to know is that we can help them.  If you are too busy, don’t have the resources, have sold out of product or need resources … that’s your problem.  No matter how friendly your are with your clients, or how stressed you are … professional face forward please.

Addressing those problems is your top priority.  What’s your biggest issue?  Write it down and brain storm … either solo or with your ‘band’.  Decide which is the best solution and break this down into achievable tasks (pull out your SMART Goal template guys!).  Part of this strategy will be short term, how to continue to deliver a fabulous service while you work on the long term solution.  By breaking it down into these ‘micro tasks’ you achieve two things:
- You create a plan to fix the problem, once and for all; and
- You feel better, less stressed.  Knowing you have a solution and can continue to service your clients.

Building your business.

Continuous improvement.

Delivering that ‘big band’ experience to your loyal fans.

Ok, so my own biggest challenge is the woefully small amount of hours in each day.  My solution is to increase my team again, filling gaps in skills to take some of those to do items out of my daily task list.  I need to exercise more discipline in terms of delegation.  I’m getting there!  Hmm, this revelation is not quite keeping within my net but in terms of transparency, I don’t have a problem putting my hand up and saying ‘this is me, I have challenges. More importantly, I have strategies in place to kick these challenges to the curb!’  I do need to mend any tears in my net…these tears are similar to those many of you face … the growth phase of your business.

Clients come to me bogged down and frustrated because they don’t have time to work ON their business.  I get that!  I help these clients deliver to their customers while we fix and contain their challenges within the net.   Working on their business.  Are you getting time to work on yours?
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SOCIAL MEDIA GUIDELINES FOR PROFESSIONALS

Following social media guidelines are an essential part of your social media presence no matter how big or small your company.

Guidelines help to deliver your strategy, be consistent, meet goals and portray a professional profile.  They will also assist in continuity when you outsource, hire an agency or take on new staff.

With the constantly changing face of social media, your guidelines need reviewing on a regular basis however many principles will not change...
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Justine Parsons

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How often have you thought it will take too long to teach someone how to do this?
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In her circles
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Justine Parsons

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Is business expansion the right decision for you?

What holds you back?
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On a limited (time) budget, what's the most effective way you use LinkedIn?

LinkedIn can be the biggest network for eating up large chunks of time! There’s so much to do in such little time but time spent wisely marketing on LinkedIn is time well spent.  One thing, let’s not market on LinkedIn, let’s engage with the right people, build connections and give more than we get.  Marketing is a cold, calculated word … engaging is not.
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Google Plus Authorship

If you haven't already set this up it only takes a couple of minutes and is well worthwhile doing - easy peasy!

https://plus.google.com/authorship
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Justine Parsons

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What's the biggest mistake you've made in business?  (fyi - I've made plenty!)
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People
In her circles
698 people
Have her in circles
345 people
Susan Klatz Beal's profile photo
Deon Swiggs's profile photo
Philippe Bocquet's profile photo
Phil Constable's profile photo
Debra Clark's profile photo
Pauline Stockhausen's profile photo
Andrew Healey's profile photo
Bill Bennett's profile photo
Anne Warren's profile photo
Work
Occupation
Virtual Assistant
Skills
virtual assistant, accounts, social media, word processing, personal assistant, small business support, desktop publishing, marketing, outsourcing,
Employment
  • Your Virtual Assistant: saving the sanity of busy professionals
    Virtual Assistant, 1984 - present
    Your Virtual Assistant: I help those who are looking for an 'on call personal assistant' who is out of sight and out of mind. A mashup of your PA, Assistant, Marketer and Bookkeeper - I work with you in your business so you can be free to work on your business. I thrive on challenge and variety; from researching & posting regular blog articles and email campaigns to organising your procedures manual, all while doing your monthly accounts and reporting tasks. VA extraordinaire!
Basic Information
Gender
Female
Relationship
Married
Other names
Tatt
Story
Tagline
A virtual assistant whose passion is saving the sanity of you busy business professionals and small business owners.
Introduction
WHAT I DO..

I specialise in social media, small business support and offer a one-stop shop service. Working with such a wonderfully varied collection of clients and industries ensures I stay on top of the latest in cloud based applications and tools, offering you all that the www has to offer.

SERVICES:
* Executive PA 
* Administration
* Desktop publishing
* Social Media
* Marketing
* Accounts
* Word Processing

Likes: reading, gardening, my lovely animals and long walks
Dislikes: anything remotely rodent!

WHO AM I?

Engaged 18 years, married for 4, we have a full house including but by no means limited to: our daughter, dogs, cat, fish, lovebirds and budgies.  There is also a stepson kept in our sleep-out (and no, I am not a wicked stepmother :)).  I am an incurable bookworm, love getting out in the garden and a bit of a workaholic. 
Bragging rights
Living the dream under the long white cloud
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Papakura, Auckland
Previously
Auckland, New Zealand
Contact Information
Work
Phone
+64 2 11775137
Mobile
+0011 +64 2 117 5137
Email
Skype
yourvaconz
Address
14 Glenburn Place, Papakura, Auckland 2110, New Zealand