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Quadrangle
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Customer know-how in a digital world.
Customer know-how in a digital world.

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Data driven insights will help replicate the one-to-one experience offered by shopkeepers in the 1950s #loyalty https://www.marketingweek.com/2017/04/04/brands-need-to-approach-loyalty-like-amazon-says-air-miles-founder/
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Should we see holistic, experience-led, shopping, as the future of in-store retail? John Lewis http://www.bbc.co.uk/news/business-39441039
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eBay is attempting to improve the user experience by introducing personal product recommendations based on previous searches. http://ht.ly/osvG30ahQqi
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The Internet of Things isn't any old thing; it could be vital to improving customer experience, particularly in service sectors. http://ht.ly/7hmR30ahLpc
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Online retailers have neglected payment, delivery, and follow-up communications in the customer journey. Question to consider: is this applicable to 'brick and mortar' retailers too? http://ht.ly/flb130a9Cth
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“If there is no emotional connection, [customer service is] not memorable, it’s merely functional.” http://ht.ly/iXkV309ZNTT
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Automation displacing people in many sectors is currently a common conversation. However, what role will automation play in marketing? http://ht.ly/Jt9W309RloK
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