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Lucky Drake
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12 followers
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Over The Edge
Today I wanted to write about the customer experience. While I have been called an expert in this area, I believe we all have to continually raise the bar if we want to continue to gain the competitive edge. Today I am going to tell you about my experience ...
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Gotta Gain My Second
In today’s
article I wanted to tell a story I haven’t told in a while. A few days back I
was training a new team member on the Ultimate Customer
Experience, and we got into talking about process improvement. We
were both discussing how small incremental cha...
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It’s In The Bag The other day my wife was telling me about an experience she had at the grocery store. She was checking out and noticed the special attention the bag boy was paying to her weekly purchases. She went on to tell me that he was very considerate...
Lucky's Blog
Lucky's Blog
glenluckydrake.blogspot.com
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How Do You Eat An Elephant?
Overwhelmed? In this article I wanted to talk about just that, being overwhelmed. One of the most common questions I get asked is, “How are you able to do everything you do?” While it comes down to two major principles, one, knowing how to say no, and two, ...
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This week I wanted to talk about being an effective manager and leader. In most of my articles, I talk about some of the amazing people I have had the opportunity to work with and the effect they had on my professional career. No doubt you have heard me tal...
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The Voodoo That We Do
It is never more than a few days between each time I am asked how does your team do what they do? From the outside looking in, I understand it might seem complicated to others. However, the truth is the only real trick to running a world-class organization ...
The Voodoo That We Do
The Voodoo That We Do
glenluckydrake.blogspot.com
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A Cheap Air Airline Company, A Lesson In How To Get It Wrong
A Cheap Air Airline Company A Lesson In How To Get It Wrong Let me start off by apologizing for the size of this article. I usually try to keep my articles much shorter, but this one really explains what not to do, and shows opportunities to excel. It is wo...
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The Next
Generation Professor Today I wanted to talk about the new generation of workers
that are coming into the construction industry. In just about every study I
have read there is a projected shortage of skilled labor coming up in the
next several years...
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