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Business Over Broadway
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Business Over Broadway

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Online courses 》How you can master #machinelearning and #AI #datascience
Any conversation about the current state of tech would be incomplete without mention of Machine Learning—tech companies like Uber, Microsoft, Google, and...
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The Future of #DataScience: Q&A with MIT Professional Education’s Devavrat Shah edX
In this guest blog post, Devavrat Shah, co-director of MIT Professional Education’s new online course, Data Science: Data to Insights, discusses the evolut
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Bringing #bigdata to bear on infectious disease http://buff.ly/2d9sxkP #healthcare
With the Collaborative Advanced Analytics and Data Sharing toolkit, the Centers for Disease Control and Prevention made sense of an outbreak in days rather than months.
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All Sync’d up: How one company transforms #BigData management | #splunkconf16 syncsort
Companies are inundated each day by mountains of data and are constantly looking for new management tools to deal with them. Syncsort, Inc. helps companies sort
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#MachineLearning: What Companies Get Wrong #security
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Panelists reveal how to clear the murky waters of the #datascience world #BigDataNYC Gregory Piatetsky jameskobielus
The data science world is a strange place. No one is entirely sure what data science means or what data scientists should do. People come to the field with diff
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Deep #analytics: #Machinelearning new trend in #BigData, say analysts #BigDataNYC
As the BigDataNYC 2016 event kicked off at the Mercantile Annex in New York, NY, Dave Vellante (@dvellante), Jeff Frick (@JeffFrick), Peter Burris (@plburris)
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.SAP officially announces acquisition of #bigdata #startup Altiscale
SAP today issued a statement confirming what some people have known for weeks: its acquisition of Altiscale, a startup that offers cloud-based versions of the Hadoop and Spark open source software for storing, processing, and analyzing lots of different kinds of data.
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Reduces errors by 55% to 85% 》Google Translate is now using #machinelearning to convert between Chinese and English
Google is increasingly adding machine learning to many of its core products. The latest to benefit is Translate with a new Google Neural Machine Translation (GNMT) system that reduces errors by 55%…
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Tips for reading #BigData results correctly #datascience #healthcare
A prominent MIT healthcare economist explains how Big Data can be misleading, and discusses methods for properly studying such information.
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Business growth through customer insight
Introduction

I am Business over Broadway (B.O.B.). My professional life is dedicated to sharing my knowledge of customer feedback programs (VOC, customer experience/loyalty programs) and the scientific method to anybody who wants to listen and learn. I conduct research on customer feedback programs, customer experience / satisfaction / loyalty measurement and have published books on these topics (Beyond the Ultimate Question and Measuring Customer Satisfaction and Loyalty). I provide consultation services to companies to help them improve the customer experience, maximize customer loyalty and accelerate business growth.

I have over 20 years of consulting and research experience in enterprise and midsize companies, including Oracle, Agilent Technologies, Sophos and Virtual Instruments, Netsmart Technologies and Genstar Capital. I have managed customer satisfaction research as an employee to Fortune 500 firms, and as an independent consultant. I have published numerous articles in both scientific and trade journals and presented research at national and international conferences on the measurement of customer satisfaction, employee empowerment, and employee perceptions of workplace safety.