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Business Over Broadway
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Business Over Broadway

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.Bloomberg LP Media Names Global Head of #DataScience
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.Euclid Analytics: Applying #datascience to human behavior #BigData
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Q&A: How can we address the #STEM skills gap? #datascience #analytics #BigData
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.Stanford University Study Will Inspire Any IT Pro Intrigued By #MachineLearning
A study by Stanford researchers finds computers can predict lung cancer patient outcomes better than pathologists. While the study is specific to the medical profession, it illustrates the promise and potential of machine learning for IT professionals in any industry.
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.Twitter Facial Analysis Reveals Demographics of Prez Campaign Followers http://buff.ly/2bhXu25 #machinelearning
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Business Over Broadway

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How To Use #Analytics To Identify Trends In Your Market #marketing #datascience
Is your market trending up or down? Is it growing or shrinking? Are people more or less interested in buying what you have to sell than they were a year ago? Many businesses conduct market research and stop with the size of their market, how many people are interested in what [...]
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18 Resources to Learn #DataScience Online Simplilearn.com #BigData
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.Microsoft Azure vs. Amazon Web Services: #Cloud Comparison #BigData
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#MachineLearning Becomes Mainstream: How To Increase Your Competitive Advantage Ronald van Loon
Predictive data analytics and machine learning are becoming necessities for businesses that wish to succeed in today’s market. The right machine learning strategy can put your business ahead of the competition, reduce your TCO, and give you the edge your business needs to succeed.
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Most #AI researchers are the same type of people. Here’s why this is a terrible thing #machinelearning #bigdata
When we think of AI as one particular thing, we drag the whole field down.
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Why Google is using #machinelearning to optimise its data centres #energy
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Business growth through customer insight
Introduction

I am Business over Broadway (B.O.B.). My professional life is dedicated to sharing my knowledge of customer feedback programs (VOC, customer experience/loyalty programs) and the scientific method to anybody who wants to listen and learn. I conduct research on customer feedback programs, customer experience / satisfaction / loyalty measurement and have published books on these topics (Beyond the Ultimate Question and Measuring Customer Satisfaction and Loyalty). I provide consultation services to companies to help them improve the customer experience, maximize customer loyalty and accelerate business growth.

I have over 20 years of consulting and research experience in enterprise and midsize companies, including Oracle, Agilent Technologies, Sophos and Virtual Instruments, Netsmart Technologies and Genstar Capital. I have managed customer satisfaction research as an employee to Fortune 500 firms, and as an independent consultant. I have published numerous articles in both scientific and trade journals and presented research at national and international conferences on the measurement of customer satisfaction, employee empowerment, and employee perceptions of workplace safety.