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Business Over Broadway
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@EMCcorp unveils wave of hybrid #cloud upgrades to help firms weather #bigdata storms - http://buff.ly/1sv6yUp
Company announces sweep of reforms in hybrid cloud portfolio
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Pivotal and EMC Corporation Offer Turnkey Hadoop Solution with Data Lake Hadoop http://buff.ly/1rPWyaE #bigdata
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Doctors Using #BigData to Identify High-Risk Patients http://buff.ly/1qhM5Rl #healthcare
A North Carolina hospital chain is spying on its patients' purchasing habits to learn about their risk for various diseases.
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Big picture, #BigData and big ideas: TripAdvisor on where #mobile travel is heading http://buff.ly/1xQ25OV
Joost Schreve, vice president of mobile at TripAdvisor, probably has one of the best jobs in the travel industry.
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In their circles
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Richard Cooke's profile photo
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Business growth through customer insight
Introduction

I am Business over Broadway (B.O.B.). My professional life is dedicated to sharing my knowledge of customer feedback programs (VOC, customer experience/loyalty programs) and the scientific method to anybody who wants to listen and learn. I conduct research on customer feedback programs, customer experience / satisfaction / loyalty measurement and have published books on these topics (Beyond the Ultimate Question and Measuring Customer Satisfaction and Loyalty). I provide consultation services to companies to help them improve the customer experience, maximize customer loyalty and accelerate business growth.

I have over 20 years of consulting and research experience in enterprise and midsize companies, including Oracle, Agilent Technologies, Sophos and Virtual Instruments, Netsmart Technologies and Genstar Capital. I have managed customer satisfaction research as an employee to Fortune 500 firms, and as an independent consultant. I have published numerous articles in both scientific and trade journals and presented research at national and international conferences on the measurement of customer satisfaction, employee empowerment, and employee perceptions of workplace safety.