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Business Over Broadway
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UM '#bigdata' certificate has recruiters lining up #datascience
Trenton Starkey, a 25-year-old senior pursuing a degree in management information systems at the University of Montana School of Business Administration, isn’t stressed about finding a job after he graduates
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Apple acquires #bigdata #analytics firm Acunu http://buff.ly/1BTGaWg
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Monitoring of systems 》Streaming data systems take #bigdata #analytics into real-time realm http://buff.ly/1a76SVX
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@EpicGames and Wellcome Trust Launch The #BigData VR Challenge #datascience 20k to the winner
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#BigData and #Financial Services – #Security Threat or Massive Opportunity? http://buff.ly/1NqcUPv IBM Big Data
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Looking forward to watching 》Kal Penn Is Bringing #BigData to the Masses With New #NatGeo Show http://buff.ly/1G3DTOt
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Fields Institute - Workshop on #BigData for Social Policy
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The World's Top 10 Most Innovative Companies Of 2015 In #BigData IBM AYASDI Netflix US
From childhood polio vaccinations in Syria to inoculating thirst during The Walking Dead, data analytics' growing value to society.
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Why Facebook Is Making #BigData Available To Select Partners DataSift #datascience #analytics
Facebook is leading the charge for advertisers once again with a major move that will allow businesses to gain more information about their audiences based on how they interact on social media. Now, savvy marketers are jumping at the chance to harness that information, and social media users are wary [...]
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Interesting 》Why #BigData Needs Better Middleware Instead of Data Scientists #datascience Loraine Lawson
One argument says that we'll never have enough data scientists, anyway, so we better come up with a different plan.
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People
In their circles
3 people
Have them in circles
72 people
Dominique Loyer Sherbrooke Informatik's profile photo
kamfomeng pong's profile photo
NiRmAl KuMaR's profile photo
Bryant Group Customer Experience #CX Consulting's profile photo
Ticket Holder's profile photo
Brandie Smith's profile photo
Brian Crouch's profile photo
AFSB's profile photo
Montek Tech Services Pvt. Ltd.'s profile photo
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Business growth through customer insight
Introduction

I am Business over Broadway (B.O.B.). My professional life is dedicated to sharing my knowledge of customer feedback programs (VOC, customer experience/loyalty programs) and the scientific method to anybody who wants to listen and learn. I conduct research on customer feedback programs, customer experience / satisfaction / loyalty measurement and have published books on these topics (Beyond the Ultimate Question and Measuring Customer Satisfaction and Loyalty). I provide consultation services to companies to help them improve the customer experience, maximize customer loyalty and accelerate business growth.

I have over 20 years of consulting and research experience in enterprise and midsize companies, including Oracle, Agilent Technologies, Sophos and Virtual Instruments, Netsmart Technologies and Genstar Capital. I have managed customer satisfaction research as an employee to Fortune 500 firms, and as an independent consultant. I have published numerous articles in both scientific and trade journals and presented research at national and international conferences on the measurement of customer satisfaction, employee empowerment, and employee perceptions of workplace safety.