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Alicia Gray
98 followers -
Technology Blogger | BPO and Outsourcing Industry Analyst | Call Center Industry Expert | Technical Content Writer
Technology Blogger | BPO and Outsourcing Industry Analyst | Call Center Industry Expert | Technical Content Writer

98 followers
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Live Agents Vs AI – The Emotional Quotient
With reports of the human being
replaced by AI in domains like customer support, call center outsourcing
industry, as well as millions of people employed in this industry, are
anticipated to face a massive existential crisis. This is a development that
isn’...
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Customer Service For The Generation Z
The
generation debate is on as the generation Z makes its way towards becoming the
target audience of diverse business verticals. This demographic cohort will be
yet another challenge for commercial organizations as it will push them towards
developing new ...
Customer Service For The Generation Z
Customer Service For The Generation Z
outsourcingbiz.blogspot.com
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Live Agents Vs AI – The Emotional Quotient
With reports of the human being
replaced by AI in domains like customer support, call center outsourcing
industry, as well as millions of people employed in this industry, are
anticipated to face a massive existential crisis. This is a development that
isn’...
Add a comment...

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Traits Of A Successful Call Center Agent
Entrusted with the front lines of
customer service, call center agents handle the demanding task of appeasing
customers. In every communication with the target audience, agents face a
myriad of issues and are expected to stay on their toes for meeting the r...
Traits Of A Successful Call Center Agent
Traits Of A Successful Call Center Agent
outsourcingbiz.blogspot.com
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Why Your Business Is Losing Customers?
A lot of businesses today are so
busy in attracting new customers that they fail to retain the old ones, which
sure isn’t quite propitious. While new resources of revenue generation should
consistently be created, retaining the old ones is what will help yo...
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The top factors that affect customer service quality.
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(v)WeCare – Helping Businesses Create A Positive Customer Experience
In this rat race to
success, businesses put in massive efforts to attain an edge over their
competitors. However, while satiating this enormous urge to succeed, businesses
often forget the sole reason of their existence, which certainly is the
customer. Yes...
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Healthcare Back Office Support Outsourcing – Is It Propitious?
Healthcare is probably the most challenging business vertical because it deals with the health of humans and enterprises in this industry have to consistently strive to deliver nothing but the best. The work environment is quite frantic and professionals go...
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Skills That Every Aspiring Call Center Representative Should Work On
The call center service industry is
one amongst the most steadily developing business domains, offering bright
future prospects to aspiring customer service representatives. This industry
offers billions of jobs to young graduates all across the globe and h...
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How To Enhance Your Brand’s Value?
“The dictionary is the only place where success comes before work. Work is the key to success, and hard work can help you accomplish anything.” ― Vince Lombardi Jr. Brand Value This quote by American football player and coach, Vince Lombardi Jr. aptly defin...
How To Enhance Your Brand’s Value?
How To Enhance Your Brand’s Value?
outsourcingbiz.blogspot.com
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