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iStorage Titusville
Storage Facility
Today 9AM–6PM
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3955 South St Titusville, FL 32780
3955 South StreetUSFloridaTitusville32780
(321) 567-0540istorage.com
Storage Facility, Automobile Storage Facility
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Today 9AM–6PM
Thursday 9AM–6PMFriday 9AM–6PMSaturday 9AM–5PMSunday ClosedMonday 9AM–6PMTuesday 9AM–6PMWednesday 9AM–6PM
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Review Summary
4.6
25 reviews
5 star
21 reviews
4 star
1 review
3 star
1 review
2 star
No reviews
1 star
2 reviews
"Excellent Location, Staff, Service, Pricing"
"Beautiful facility, nice people."
"The place is very clean and the staff is extremely helpful."
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Jason Pesante's profile photo
Jason Pesante
3 months ago
BEWARE DOD GOV. CONTRACTORS!!!!!!!!!!!! I HAVE GIVEN iStorage a gold star because they force you to click a star to enable the "POST" tab. If you're a DOD contractor and are deployed for prolonged periods of time, do not do business with this this company. The guys that work at at local office are EXCELLENT!! This doesn't go the same for the corporate office manager, she doesn't make any exceptions for any situation, unless they fall under certain "corporate criteria". In my opinion she is more concerned about bringing in the very last nickel regardless of the circumstances rather than working with long time customers. She basically was more concerned about make an extra $40 dollars to wait 3 days longer for payment, than to help a DOD contractor and a very long time customer. I called in at beginning of week letting them know i had just gotten back from deployment and I would be coming in on Friday to pay for accrued late fees and for this next month, I was told that unless I came in that day I would be charged for an extra cutoff fee... I have never not been there on day I promised to make payment. I am talking to my attorney to see if I can actually post her name on here. The extra $40 dollars she decided she was charging me just cost her a longtime loyal customer, and my giving my feedback in as many different places to help protect DOD Gov contractors serving the Army, Marines, and Air Force.
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Carl Morris III's profile photo
Carl Morris III
8 months ago
This place is "the Marriott" of storage facilities. The staff is so professional and accommodating. The facility is immaculate, the access gate works flawlessly and the representative even helped me find someone to help me move my belongings into the unit. . I am very pleased with my experience at iStorage.
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Sarah Cline
a year ago
It is super clean, very friendly staff, so helpful. Great rates. Brand new. Best storage unit in Titusville and Mims by far! Definitely will recommend anyone who needs a storage unit.
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Emily Gentry
a year ago
Ann was very helpful & explained in detail of how everything would work when transferring over a storage unit. Very appreciated.
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Blanca Perez
a month ago
Highly recommended! Excellent facility with awesome staff!
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Rachel Harrison
a year ago
At first iStorage seemed like a great facility. The staff was professional, the reviews were great, and my unit was easy to access (which was important to me). I rented a climate controlled unit for 5 months without any real issues. Then it happened... MOLD. I opened my unit one day to find my couch covered in mold. I immediately notified the office and after talking to the staff who admitted to AC units may not have been working properly, decided to move my belongings out and filed a claim with the insurance (the insurance they require you to have that you pay monthly for). Fast forward 16 weeks... After not hearing anything I contacted iStorage to inquire on the status of my claim. I was told I needed to come in and sign a form they had missed and a check would be mailed to me by the end of the week. ~ When I went by the office to sign the paperwork, the employees there told me they had the AC units checked after I moved out and they were in fact NOT working properly so it was good I had decided to move my stuff out ~ Two weeks later I still had not received a check so I contacted the facility and claims department. A week later, I was told by the facility I was denied because they do not cover mold damage of any kind. I feel it's important to note that I knew my lease stated mold damage was not covered, it took me 15 minutes to read through my lease unlike the 16+ weeks it apparently took the claims department. The facility however was sure I would receive compensation and due to the fact it was the fault of the facility, I proceeded with the claim. I contacted the facility after I was told I was denied because I wanted to know why I was told I would be receiving compensation for my couch, and why I would be denied if my things were ruined because of THEIR faulty equipment. Of course I did not hear back from anyone. Two weeks later I contacted them again and this time spoke to the district manager who told me it appeared my claim was denied (no kidding). I was told by her (Ann) that her employees should have never told me anything about my claim, including the information about the AC and that I needed to speak with claims directly. I informed her I had been trying to speak with claims for 6 weeks and that I still had not heard from anyone nor had I received an official statement that my claim was denied (which she no answers too). She only repeated that again my claim was denied. I still have not received anything from the insurance company (via email or postal service) regarding my claim which is making me wonder if one was ever filed to begin with. Good luck if you choose to store your belongings here, hope you don't care about them.
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Response from the owner - a year ago
Thank you for taking the time to let us know about your storage experience. I'm sorry it was not a positive one for you and do apologize for the miscommunications. As you noted, mold is not covered in the warranty program as stated in the lease, Section 29. Climate controlled spaces are heated or cooled depending on outside temperatures. These spaces do not provide constant internal temperatures or humidity control. Please refer to section 34 for a thorough description. If you do not have a full copy of the lease we are happy to provide one for you. We are sorry to hear that your couch had mold. If you have any questions or would like to discuss further with the District Manager, please leave your contact information with the office.
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Carol Bahem
7 months ago
I liked that it was locked and security availability.
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Jennifer Taylor
2 years ago
We are new customers here. The staff made reserving online and applying for the unit in person very easy. All options were presented and thorough information provided. They were very patient with my questions and requests. We are very happy with the service and facilities.
Response from the owner - 2 years ago
Hi Jennifer, My name is Judy and I wanted to welcome you to iStorage Titusville. It's very nice to read your review and hear how happy you are with the service and facility.

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