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Allan Ung
Operational Excellence Consulting - Empowering Sustainable Change
Operational Excellence Consulting - Empowering Sustainable Change
Allan's posts

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::: ST Electronics (Satcom & Sensor Systems) Launches Design Thinking Workshop to Enhance End-to-end Customer Experience (27-28 June 2016) :::

ST Electronics (Satcom & Sensor Systems) Pte Ltd, a wholly owned subsidiary of Singapore Technologies Electronics Limited (ST Electronics) is a leading manufacturer and supplier of Very Small Aperture Terminal (VSAT) products and Satellite Networks solutions, Microwave Sensors and Radar Surveillance solutions. With a fully-equipped facility sited in Singapore in a high technology and manufacturing hub, its latest R&D and production facilities enable the company to continually deliver innovative and quality products for various applications in the telecommunication, industrial, enterprise, oil and gas, maritime, financial institutions, homeland security, government and defence markets. To strengthen its capability to deliver innovative electronic solutions that exceed customer expectations and constantly create value for its stakeholders, the company has selected Operational Excellence Consulting to conduct a two-day intensive and action-packed workshop based on Design Thinking process, tools and mindsets for its operational excellence team.
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::: TPM Team Guide: How to Successfully Kick-start & Sustain TPM Team Activities :::

Many companies have launched the TPM initiative as a means to achieve world-class manufacturing excellence. However, many teams often encounter difficulties in kick-starting and sustaining TPM activities because of the lack of proper guidance, practical know-how and adequate management support. How do you organize TPM teams? How do you run the activities to achieve the TPM objectives? What are the necessary skills, motivation and environment that have to be created to ensure a thriving TPM culture? 
This PowerPoint training guide, developed by our JIPM-certified TPM consultant, teaches supervisors, workgroup leaders and operators how to develop the team-based skills required for effective and sustainable TPM implementation.

1. Understand the concept and management philosophy of TPM and team activities 
2. Acquire practical tips for managing TPM 
3. Learn how to kick start, manage and sustain TPM activities 
4. Acquire knowledge on the useful tools for TPM activities


1. TPM & Team Activities 
2. Practical Tips for Managing TPM 
3. Managing TPM Activities 
4. Keeping TPM Activities Alive 
5. Tools for TPM Team Activities 
6. Questions for Discussion

To download this presentation, visit:

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::: Design Thinking :::

In today's increasing complexity of modern technology and modern business, the customer experience is as important as meeting product and service quality requirements. To help meet these challenges, an approach known as "Design Thinking" is playing a greater role in finding meaningful pathways and continues to grow and gain popularity around the world.

Design thinking is a human-centered, iterative problem-solving process of discovery, ideation, and experimentation that employs various design-based techniques to gain insight and yield innovative solutions for virtually any type of organizational or business challenge.

In this training guide, you will learn how to solve problems by building empathy through ethnographic research, generating ideas, prototyping and testing new concepts before final implementation.

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::: The Complete TWI Training Programs: JI, JM, JR, JS & PS :::

This is a complete TWI training package comprising the three original programs called Job Instruction (JI), Job Methods (JM) and Job Relations (JR), and the two "plus" programs called Job Safety (JS) and Problem Solving (PS).

Altogether, these three-plus-two TWI programs address the processes of instructing people on the best way to perform jobs, problem solving and continuous improvement, improved communication and leadership skills and increased workplace safety.

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:: Training Needs Analysis (TNA) :::

Training needs analysis is not a compilation of employees' training wants. Neither is it simply talking to a few supervisors or circulating a memo to supervisors asking them to rank the courses listed. To be effective, a training needs analysis has to address business needs and close performance gaps. With the right approach and understanding, you will be able to conduct an effective training needs analysis that ensures training is targeted at the right competencies, the right employees and is addressing a business need.

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::: TWI Program:  TWI Worksheets & Pocket Cards :::

The TWI program has proven to be effective in providing shopfloor supervisors and team leaders with the skills they need to engage people in Lean activities.   

This is a collection of TWI worksheets and pocket cards for Job Instruction (JI), Job Methods (JM), Job Relations (JR), Job Safety (JS) and Problem Solving (PS). These worksheets and pocket cards (the “tools”) are useful for organizations who are preparing or implementing TWI programs. To get the most out of the tools, they are best used together with the TWI four-step process.

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::: TWI Program: Problem Solving (PS) ::: 

The TWI Problem Solving (PS) program trains supervisors in how to solve problems in order to achieve the desired results. Based on the TWI four-step model, the TWI-PS program integrates and elevates the three original TWI skills (JI, JM and JR) into a problem-solving focus. 

Participants are taught how to isolate the problem and then analyze the problem from the mechanical and people angles to find the root causes. Solutions are identified and prioritized to correct the problem. The results are checked and evaluated for the desired impact. 

Learning Objectives 

1. Solve problems based on the 4-Step Process for Problem Solving 
2. Apply the Problem Analysis Sheet and the Causation Analysis Sheet to analyze and identify root causes 
3. Apply the JI, JM and JR skills and tools to solve the problem

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::: RACI Method Training Presentation ::: In project management, it is very important for all the stakeholders to understand the responsibilities and accountabilities of each person. While smaller teams can have more informal rules to keep track of responsibilities, in bigger teams with cross-department and inter-organizational collaboration, it is essential to create a more formal process to track responsibilities. The RACI Method is a very useful technique which can help to reduce confusion and leads project to faster completion.

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::: Service Recovery Training Presentation :::  Educate customer service employees or new hires on the key concepts and principles of service recovery, learn how to handle difficult customers and acquire the five-step service recovery skill.

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::: Service Excellence Models ::: This presentation is a collection of PowerPoint diagrams and templates used to convey 24 different Service Excellence frameworks and models.
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