Response from the owner - a month ago
So sorry that you felt that you were not attended to as you would have liked! We care about all our guests, and it never our intention for anyone to receive anything but attentive, stellar service, whether at the bar or at a table. I hope you accept my apology for your first experience, and I will definitely share your feedback with the bartending staff. If you have further details (date, time, name) please feel free to email me at email@example.com so that I can follow up more specifically with an individual. We hope you stop in another time and give us another chance to take care of you in the way you deserve.
Let me know if there is anything further I can do to make this situation better.
Co-Owner, Odd Duck