I have a 2012 Yukon Denali, loaded 6.2, purchased at Simpson. I drive out of my way from South Orange County to come to Simpson. I bought a quality vehicle because I wanted a quality vehicle. For the most part, I am quite pleased with it. My last few purchases have been GM vehicles.
I am however, quite disappointed that after only 40,000 miles the rear supports for the back hatch failed. In my opinion, this is either poor quality craftsmanship from GM or, more likely, poor sourcing of parts. I believe both of these issues should be honored by GM outside of the warranty period at least to what is reasonable. In my opinion, if I should reasonably expect these kinds of things to wear in 40,000 miles, then I have to question the quality or sourcing and thus my future GM vehicle purchase decisions. For the record, my truck is a family SUV, not anything subjected to more than an occasional home depot run or grocery carrying. This is a $60,000 vehicle with very light usage – these should not wear out in 40,000 miles.
The dealership was fine, the people were nice, and I really have no complaints about the dealership at large. They did say they made an adjustment to the labor but I still had to pay $159 dollars to have them replaced. I'm sorry, and disappointed, but if GM is telling me this is 'normal', then my position is this level of quality and honor is unacceptable. It's not the end of the world and I may or may not buy future GM vehicles but I was aggravated enough by it that I wanted to make sure someone at least knew how my family felt and have the opportunity to handle differently for future customers.
Thank You ,