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Vets4Pets Dunstable
Today 9AM–7PM
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Inside Pets at Home, White Lion Retail Park, Luton Road Dunstable LU5 4RF United Kingdom
Inside Pets at Home, White Lion Retail Park, Luton RoadGBDunstableLU5 4RF
+44 1582
$$Veterinarian, PetsToday 9AM–7PM
Wednesday 9AM–7PMThursday 9AM–7PMFriday 9AM–7PMSaturday 9AM–6PMSunday 11AM–4:30PMMonday 9AM–7PMTuesday 9AM–7PM
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Review Summary
13 reviews
5 star
3 reviews
4 star
4 reviews
3 star
No reviews
2 star
No reviews
1 star
6 reviews
"I'm so grateful he didn't do it as puppy does in fact have a very poorly tummy."
"Be careful... no money...... no treatment."
"Wonderful vets with very friendly staff."
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Dissatisfied Customer
7 months ago
My pet came in for an emergency at 9am prompt when they say they are open. The vet practice is at the back of a Pets At Home Store. The doors had just opened and we went to the vet practice. My dog was clearly in a poor state - very heavily breathing and struggling to lift his head. He was clearly in pain. There was one vet there and I was initially pleased to hear that he was the owner. But then he said they were very busy and I should wait. he then disappeared for ages. My pet was not offered any pain relief at all. He came back and he immediately started asking if I had the ability to pay. I was very put off by this, as I of course I had money to pay but that's hardly the first thing I expect to be asked. Despite saying he was a vet (but apparently not working) he didn't even want to touch my dog, like he was afraid of him or something. He was extremely dismissive and I just wanted him to take a look quickly. He was rude, arrogant and disdainful and just kept asking about finance and whether I had insurance. We asked questions about the dogs health but he was sooo rude because he kept saying how busy he is and we have to wait etc. Eventually I have to say that we received the treatment necessary but without any sign of compassion or real care. During the wrap up we were again asked about payment (we don't have insurance, he asked us several times), In the end it was ok but we were very put off. And yes, of course we paid but we will not be back. We later took our pet to another vet clinic and now, after several months he is in much better health and we are much better served.
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Response from the owner - 7 months ago
Hi, Thank you for your comment. We're sorry to hear you didn't receive the service you would have expected from us at Vets4Pets Dunstable. We aren't able to trace you from your details on this review so please do get in touch of pop in if you'd like to talk through the matter in any further detail. Many Thanks all the team at Vets4Pets Dunstable.


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