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Delivering IBM Rational Support technical content one post at a time.
Introduction

IBM Rational Client Support content delivery coordinated by Denise McKinnon and Naomi Guerrero We follow the IBM Social Computing Guidelines.

Mission
The intent of software support is to provide you with the quality software support and services content you need to solve or avoid issues. Our vision is to achieve a level of support excellence that exceeds your expectations and differentiates IBM in the marketplace by providing:

* Timeliness and Quality
* Rapid response to your requests
* Fast relief to high impact problems
* Timely problem resolution
* High quality fixes and information
* Up-to-date service and installation information

We are committed to achieving the highest level of customer satisfaction in the industry, with quality focused programs designed to provide services that enhance and maximize the use of IBM products. As your solutions partner, we are dedicated to enabling your success.