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Louis Bettencourtt
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60 followers
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The Snake House
First, re-read this article: Click Here.  Let me give a couple of examples: Dealer in Florida calls and asks me to help him remove the Sales Tax from his Dealer Fee. He says his CPA advised him that since delivering a car is a "service," the fee is non-taxa...

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WHO ARE YOU?
So, who are YOU? What's your deal? What do you have to offer? Those are the questions almost every customer wants to ask, but rarely does. See, many of them don't consciously think about needing those answers, but the lack of answers leaves a hole in their ...

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Desert Ships
Has anyone seen this picture or one like it? Some people see a boat in the desert, and think of how eerie it looks, or how out-of-place it is. When I see it, I think to myself: I've seen that car dealer before. The whole point to this is to get you to think...
Desert Ships
Desert Ships
louiesusedcars.blogspot.com

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QUESTION POST: PLEASE COMMENT
Question Post: I have been approached to do some computer system and tablet reviews. My question is, would the readers of this Blog be interested in seeing those here? Also, is there a certain Computer System/ Laptop / Tablet / Smart Phone you want research...

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WHERE ARE THE SNAKES?
DO YOU KNOW WHERE YOU ARE? It's been brought up before, and it bears repeating. There is a concept called "Situational Awareness." Roughly, it is defined as the "ability to identify, process, and comprehend the critical elements of information about what is...

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WHOSE SIGNATURE IS THIS?
I have heard that question a LOT in this industry, usually when the customer is trying to contest the terms of the deal. It's one of the first weapons the manager pulls out of the armory to use against the customer. "You agreed to this" they say, pointing i...

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BUYER SATISFACTION
HOW SATISFIED IS YOUR BUYER? AutoTrader released a study conducted by IHS Automotive that asked buyers to rank their satisfaction with the purchase process. Find that survey here:  2016 Car Buyer Journey. Consumers reported spending and average of three hou...

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ADVERTISING
ADVERTISING Be careful when advertising the prices of cars. Most dealers already know that it is a violation of federal law to represent a different Cash Price and a Finance Price. What many more do not know is that in most every state, if you charge a Sale...

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THE CASE AGAINST DEALER FEES
LETTING GO OF A RELIC OF THE PAST I have spoken for years against Dealer Fees. They are also referred to as Doc Fees, Sales Fees, Prep Fees, Closing Fee, etc. I'm here today to ask you to finally let it go. First, there is a bit of controversy about them. T...

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WHATS YOUR POLICY?
The question of the day is: What is your Policy? Policy for what? -- Everything.  How do we handle any given situation? Most things are common sense, but some things need to be addressed. It could be how you handle certain transactions in your accounting, t...
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